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Customer Service Manager

Location:
Manila, Manila, Philippines
Posted:
October 09, 2019

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RAMIZAN V. AQUINO

Manchester ** Block 2 Lot 27, Lancaster Estates, Gen. Trias, Cavite • Currently working in Phnom Penh, Cambodia adajzv@r.postjobfree.com

Phone Number (Philippines) +63-915-***-**** • (Cambodia) +855-***-***-*** Currently work abroad. Please contact me through WhatsApp or Viber as indicated below: WhatsApp Number: +63-915-***-****

Viber Number: +855 ***-**-****

PROFILE

More than 10 years of experience working the area of Operations and Learning and Development, with a background in analytics, soft-skills, sales, customer service, and performance development. Currently, he is an Account Manager for the Marketing Department in Cambodia Fiber Optics Communications Network(CFOCN) based in Phnom Penh, Cambodia. He is also a part time student working on acquiring his BSBA in Management. WORK RELATED SKILLS

Leadership Core Skills

Performance management and review

Strategic Planning and Implementation

Operations Management

Negotiation Skills

Organisational Skills

Strong Interpersonal Skill

Staff & Business Development

Team Building

Customer Relations Management

Project Management

Excellent Planning Abilities

Professional Experience

April 2, 2019 - Present

Account Manager

Marketing Department-Cambodia Fiber Optic Communications Network Develop long term business relationships with multiple business clients and stakeholders; Lead point of contact for all account specific matters; Communicate client needs and requirements;

Sales generation among client accounts including upsetting and cross-selling; Transaction and project management;

Customer account management, including negotiating contracts and agreements to maximize profit. February 26, 2019 - April 1, 2019

Public Relations

Philippine Fiber Optic Cable Network

Coordinate with local and national government offices; Planning, developing and implementing strategies

March 29, 2018 – February 23, 2019

Customer Service Operations Supervisor

TaskUs

Setting goals for performance and deadlines in ways that comply with the company's plans and vision; Organizing work flow and ensuring that employees understand their duties delegated tasks; Monitoring employee productivity;

Providing constructive feedback and coaching

September 30, 2016 – March 29, 2018

Training Specialist-Learning and Development Department TaskUs

Basic English, customer service and soft-skills training; Identifying agents’ areas for improvement;

Analysis on agent performance in regards to customer handling and Language application; Providing feedback and coaching;

Special Projects Production;

Process Improvement

November 28, 2013 – September 15, 2016

Real Estate Executive Virtual Assistant-Sales Transaction Coordinator MyOutdesk.com

Transaction Coordinator

Make sure scheduled meetings and inspections are attended to Proofread contracts and/or addendums

Make sure all deadlines are met

Communicate with all parties involved in the transaction Schedule and coordinate closing process

Client care

Appointment Setting

Handle customer complaints/inquiries

Schedule and coordinate closing process

Leads Generation

Managing Client’s Database

Preparing Buyer/Seller Packages

Administration and Communication

Create formal documents

Maintain all software/IS systems

November 19, 2012 –November 20, 2013

Lead Sales Trainer-Quality Assurance Analyst

Admerex Solutions Inc.

New hire induction training;

Product and process specific training;

Classroom management and facilitation;

Analysis on trainee performance during production nesting period; Quality monitoring;

Feedback and coaching;

Positive reinforcement;

Special Projects Production;

Organizing training curriculums and achieving learning objectives; Creating Training modules and materials;

Improvement of sales output through skills development and process modification; June 19, 2012 – September 27, 2012

Product/Sales Trainer- Sony Sales and Customer Care Synnex-Concentrix

New hire induction training;

Product and process specific training;

Classroom management and facilitation;

Analysis on trainee performance during production nesting period; Providing feedback and coaching;

Positive reinforcement;

Special Projects Production;

Organizing training curriculums and achieving learning objectives; Creating Training modules and materials;

September 12, 2009 – July 19, 2011

Lead Training Specialist-Performance Management Training Team- Microsoft General Assist and Microsoft Store Sutherland Global Services

Basic English, customer service and soft-skills training; Product and process specific training;

Identifying agents’ areas for improvement;

Analysis on agent performance in regards to customer handling and Language application; Providing feedback and coaching;

Special Projects Management;

Organizing training curriculums and achieving learning objectives; Handling of the team’s administrative tasks (scheduling, payroll, disputes, etc.) February 2, 2009 – September 12, 2009

Customer Support-eBay UK Top-Buyer

Sutherland Global Services

Customer Service;

Dealing and addressing customer needs;

Customer relationship management and development

February 2004 – December, 2008

Proprietor-Tattoo Shop

Payroll;

Financing;

Shop management

December 1998 – December, 2002

Electrician-United States Navy

Shipboard electrical maintenance

Generator Switchboard Repair

Degaussing maintenance

Basic military duties (sentry, rescue, etc.)

EDUCATION AND CREDENTIALS

2017- Present

Immaculada Concepcion Colleges

Business Administration-Major in Management (Online Modular College Curriculum) 2002 – 2004

Mt. San Antonio College

Radiologic Technician

FLUENT LANGUAGES

English Tagalog

CHARACTER REFERENCE

For Request



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