PROPERTY MANAGER

Property Manager

Qualifications Profile

Results-driven, goal-oriented, and multifaceted professional, seeking a challenging role that would effectively utilize acquired experience to achieve career advancement in property management field.

Equipped with comprehensive experience in business and facility management, building design, insurance sales, and hospitality operations; backed by solid understanding of household, rentals, and estate management concepts and processes. Recognized for proven skills in providing first-rate service and world-class experience to high-profile international guests that drove customer satisfaction, retention, and loyalty. Effective at working with diverse individuals and leading cross-functional teams to achieve set goals and objectives. Articulate communicator, bilingual in English and Spanish. Technically proficient with Microsoft Office Suite (Word and Excel) and QuickBooks.

Summary of Relevant Experience

Business Operations and Facility Management

Served as the director of operations focused on directing all staff, vendors, banking, and concierge services

Built and deployed service and standard operating procedures food and beverage, housekeeping, grounds keeping and general maintenance scheduling, while providing constant training and operational control

Managed operations of a single office, involving company’s accounting and payroll process

Organized various vacation schedules, activities, transportation, and tour services for large groups

Staff Supervision and Training

Handled the recruitment of additional personnel and catering staff from external sources to support large functions

Facilitated effective training of fine dining restaurant floor staff regarding the service, sales, food, and wine

Customer Service

Ensured the delivery of world-class customer service for resorts guests

Demonstrated excellent performance by consistently providing highest level of personal service, thus exceeding clients’ expectations

Developed security and life-saving initiatives for guests and residents protection

Building Design and Restoration

Led the design and construction of an 18,000 sq. ft. luxury villa in Costa Rica

Closely monitored the manufacturing and installation schedules of vendors and clients of interior design company

Fulfilled key duties as an operations manager for a small design company focused on deploying design creations for various clients and vendors

Insurance Promotion and Sales

Directed a sales team comprised of over 600 insurance sales agents, responsible for promoting and selling auto, home, crop, and other types of insurances across the international market

Assisted agents in all facets of sales and underwriting issues, as well as premiums collection activities

Financial Administration

Acquired comprehensive experience in managing international banking, payroll, and accounting operations

Administered overall financial operations of the business, involving billing, vendors payment, and all state filings and tax preparation

Growth and Development Impacts

Served as the key person behind the recognition of Villa Mareas as an iconic and landmark location for luxury rentals and destination events, while improving reputation of Costa Ballena Region in Costa Rica

Significantly increased gross sales for AdaVis Global from $337K to approximately $3.5M in 2005

Professional Experience

Co-owner Director of Operations Head Chef § Villa Mareas, Uvita, Costa Rica 2007–2019

Co-founder Operations Manager § Dailinger Designs, Temecula, CA, USA 2005–2007

Sales and Accounting Manager § AdaVis Global Intl. Insurance, Temecula, CA, USA

Front Waiter Expansion Team Trainer § Emeril’s, Las Vegas, NV, USA

Front Waiter § Emeril’s, New Orleans LA, USA

Front Waiter Line Cook Microbrew Assistant § Karl Strauss, San Diego, CA, USA

Front Waiter § Stefano’s Italian Restaurant, San Diego, CA, USA

Waiter Bartender § Carlos Murphy’s Restaurant, San Diego, CA, USA

Cook § Soup Exchange Restaurant, San Diego, CA, USA

Cook § Straw Hat Pizza, San Diego, CA, USA

Education

Bachelor of Science in Industrial and Organizational Psychology

San Diego State University, San Diego, CA, USA

Professional Estate Manager Diploma

The International Butler Academy, Simpelveld, Netherlands

Professional Development

License

Property and Casualty Insurance License

Personal and Surplus Lines Insurance Licenses, AdaVis Global International Insurance

Training

Three-Week Food Service Training Course, Emeril’s Restaurants, New Orleans

Special Needs Persons Training, State of California

Basic Pet Care Training

Activities

Fundraiser, Fundraising and Charity Events for Local Police and Lifeguards, Villa Mareas

Contributor, Community Program CAP on Crime and Costa Bellena Lifeguards

Supporter, Chamber, Domestic Animal Welfare Group, and other Community Development Projects

Volunteer, Pueblo Alegre Village Paint Restoration

Volunteer, Leukemia and Lymphoma Society

Facilitator, 12 Amateur Cyclists Training for 100 mile Bicycle Ride, Leukemia and Lymphoma Society

(Raising $104,000 Donation for Cancer Research)

Educational Development and Nutritional Cooking Activities

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