Rodney N. Thomas
Information Technology professional with over 15 years of experience in diverse industries. Professional expertise includes system applications, disaster recovery planning and information protection analysis. Results driven and customer focused, I excel at resolving challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Skills
Windows Server 2008 R2 / 2012 /2016
PCI DSS; NIST; ISO 27001/27002
Scripting: Power Shell, Bash
Identity and Access Management
Cyber Security and Privileged Access
SQL; PostGre SQL
VMWare, Hyper-V, VirtualBox, Citrix
Certifications & Training
AWS Certified Solution Architect
AWS Business Professional
Certified Information Systems Security Professional, CISSP (est December, 2019) Professional Experience
Sr System Administrator
June 2018 – Current
Provide technical leadership to the enterprise for the information security program.
Process requests for access and termination of access for users of the client's systems.
Install and maintain corporate security infrastructure, including IPS, IDS, log management, and security assessment systems.
Troubleshoot access issues regarding access to network or data systems.
Provided guidance and training to end users and IT staff regarding network security
Publish Security update newsletter for technical groups
Assess threats, risks, and vulnerabilities from emerging security issues.
Draft enterprise security standards and guidelines for privileged account access
Active Directory and Group Policy administration IT Manager
September 2016 – June 2018
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Completes projects by coordinating resources and timetables with user departments and data center.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Act as a single point of contact for vendors and internal users of their services for escalations and new engagements
Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
Ensured vendor compliance with key contract deliverables by reviewing evidence based on agreed schedule with IT management and vendors
Coordinate enterprise software integration projects and timelines
Implementation and management of existing Windows Server 2008 R2, Windows 2012 R2, and Windows Server 2016 servers.
Configure and manage MS SCCM patch management, application packaging and distribution, and operating system deployment.
Perform SQL server administration and maintenance and ensure regular backups.
Design, testing and integration of tools for security management of cloud application services.
Assess overall cloud security posture. Redesign or evolve the posture as necessary to meet all the needs of a modernization of security within organization.
Provide technical expertise relevant to the development, implementation, and updates to cloud security policies, procedures, guidelines to ensure company compliance
Implement Security and Disaster Recovery measures and drive automation in the cloud architecture.
Perform periodic technical reviews for Corporate and Cloud Infrastructure
Execute, manage and lead Office 365 migrations.
Troubleshoot and customize Office 365 applications including Word, Excel, Skype for Business, and Outlook.
Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems.
Configured and upgraded Cisco ASA and Sonicwall Adaptive Security Appliances and firewalls.
Setup audio visual equipment, including projectors and microphones across linked conference rooms.
End user support for 250 Windows 10 local and remote devices.
Participated in 24x7x365 on-call rotation
Cloud Specific Tasks
Planning, implementation, and growth of customer infrastructure on Amazon Web Services
Data Center migration, especially involving Windows Servers and complex Windows workload
Design, manage, and maintain tools to automate operational processes
Provide technical direction and oversight to cloud implementation
Creating and uploading AWS AMIs
Manage and support full application stacks from the OS through custom applications using Amazon cloud based computing environments
Migration of On premise physical and virtual servers to Amazon EC2 instances
Design updated cloud based disaster recovery and business continuity strategy
Created and maintained AWS CloudFormation templates Senior MES Software Consultant
September 2013 – September 2016
Tata Consultancy Services
Consultation for implementation and customization of Manufacturing Control system solutions.
Product customization/ Implementation and Support Developing product extensions.
Provide support and Technical/Functional task in Aspen Tech Manufacturing Suite
Provided Experience and Knowledge on OPC and Manufacturing Control System solutions.
Provided support and integration of MES software systems with PLC and DLC devices. Sr. Technical Consultant
March 2007 – March 2013
Serve as a Consultant with major clients including Exxon Mobil, Dow Chemical, Conoco Phillips, Shell and numerous software clients. Provide technical support to Aspen Tech's customers through telephone, E-mail, and Web on Aspen Tech's manufacturing software including Aspen Info Plus.21
(IP21),Aspen Batch.21, Aspen Process Explorer, Aspen CIM-IO, Aspen SQLPlus, and Aspen Calc.
Conduct training programs both on site and public training on software products to Aspen Tech customers.
Provide the support and troubleshoot customers' technical problems ensuring resolutions to client concerns. Reported and communicate solutions to the customers. Document the progress of each technical issue and solution in a CRM system. Prepare technical articles (Tips, FAQs, etc.) for publication on Aspen Tech's support website.
December 2005 – March 2007
IT Manager/Systems Administrator
October 2003-December 2004
Master of Business Administration (MBA)
Keller Graduate School of Management
Bachelor of Science (BS): Information Systems
University of Houston
Portuguese Language Studies
Universidade Federal da Bahia (UFBA)