Software Office
Resume:
POLIEC SERGIU-GABRIEL
Windows System Administrator & Support - ARRK Research and Development
Age 29 from Cluj Napoca, not married
Contact details
Email: ******.******@*****.*** Tel: +407********
Address: str.Trandafirilor,nr.91R,sat. Dezmir
Professional experience
Experience by
departments
Administrative / Logistics: 6 months
IT Software : 6 years and 7 months
Aug 2016 - present Windows System Administrator & Support - ARRK Research and Development 3 years and 3 months Cluj-Napoca IT Software IT / Telecom Windows User Support (from the first to 3rd level) through Phone and internal Ticket system. Installation and Configuration of internal used Applications (Remote Tools, Communication Tools, CAE Tools, VPN Tools, Citrix, VMWare Horizon Client and many other) Hardware handling
Workstation / Laptop Rollout and Maintenance
Maintenance of Baramundi Software distribution Server (Creating new Software packages, Windows 10 jobs, Creating new scripts for deployment, Bundles and Software Jobs) Active Directory Maintenance (User Accounts, Permissions, Groups) Managing the Windows Exchange server (User Accounts managing, OWA, email forwarding, permissions on calendar etc.)
Maintenance and management of the phone system (Unify) Managing Windows Servers 2008/2012
Knowledge of DNS, DHCP and IIS (installation and maintenance) Creating and maintaining documentation in English
Basic knowledge of PowerShell scripting.
Basic knowledge on Navision (creating users and resetting passwords, adding roles to a user) Creating Skype for Business accounts on Office 365 and handling any issue that might occur a long the process.
Knowledge of using virtualization tools like Virtual Box, Hyper-V and VMWare. Installation of Linux machines (CentOS, RedHat and Ubuntu) and basic knowledge of Linux commands. Acquired skills and knowledge:
office 365, acronis true image, Microsoft Exchange, Microsoft Active Directory, Citrix, vnc viewer, Microsoft Dynamics Navision, MobaXterm, Baramundi, XPhone UC Commander, VMware Horizon Client Apr 2016 - Aug 2016 Software Support - Emerson Network Power 5 months Cluj-Napoca IT Software IT / Telecom
Responsibilities:
o Provides IT technical support for hardware/software problems via phone and e-mail, showing professionalism and courtesy at all times. Redirects or escalates complex technical problems to the 3rd level support or other specialised teams.
o Provides telephony support (PBX/fixed line/mobile) and performs necessary account changes. Solves extension and v-mail problems. Assists the users in changing their passwords and provides training for accessing and using v-mail.
o Researches hardware and software solutions for the problems raised by the end users, following standard procedures or "best practices". Ensures compliance with Emerson Corporate policies and Emerson Network Power IT standards.
o Software deployment and monitoring. Installs and provides technical support for a variety of Microsoft and Cisco tools, including the MS Office Suite.
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o Registers, monitors and documents the whole support process, including all the actions, phone calls, e-mails
(be they positive or negative), from request to the final solution, in the dedicated ticketing application. o Is responsible for training users (via phone or e-mail) on correct usage of hardware and software tools. o Ensures that any activity, task and responsibility required by the role in terms of International Trade Compliance regulations is managed and performed in full compliance with the company's ITC Certification program.
Acquired skills and knowledge:
Microsoft Office, Active directory, DNS, DHCP, Microsoft Exchange, landesk, SQL Server Management Report Builder
Mar 2015 - Mar 2016 FIX Engineer - Ullink
1 year and 1 month Cluj-Napoca IT Software IT / Telecom ULLINK is a provider of multi-asset electronic trading and low latency connectivity software solutions for the global buy- and sell-side community.
As a member of the FIX OnBoarding Team, my responsibilities include:
- technical project management
- establishing connectivity between buy and sell-side firms through ULLINK's order routing network, ULNET
- technical support and implementation of various features on hosted platforms as well as on ULNET
- client relations, meetings and technical scope capture
- technical QA on trading platforms
- technical consultancy for other teams on FIX protocol related technical matters Acquired skills and knowledge:
Jira, Putty, Confluence, ULNET, UL CLONE, ULBRIDGE Mar 2013 - Mar 2015 Software Support - Net Brinel SA 2 years and 1 month Cluj-Napoca IT Software IT / Telecom o Respond to requests for technical assistance via phone or electronically; o Diagnose and resolve technical software issues;
o Advise user on appropriate action;
o Identify and escalate situations requiring urgent attention; o Track and route problems and requests and document resolutions in the knowledge base; o Stay current with system information, changes and updates; Acquired skills and knowledge:
Microsoft Office, Active directory, windows server 2008 r2, documentum, sql server management, Intrac Aug 2012 - Mar 2013 Administrative officer - CARRION EXPEDITION SRL 8 months Cluj-Napoca Administrative / Logistics Administrative / Public Sector
-administrative tasks regarding handling the transport activity, phone and personal correspondance of the drivers;
-receiving the documentation, registering, classifying and archiving documents regarding the drives and sustaining other administrative tasks (fax, xerox). Education
2009 - 2012 Bachelor's degree - Faculty of Economics Economical-Informatics Cluj Napoca
2005 - 2009 High School / Vocational school - Forest College Bucovina Economics Campulung Moldovenesc
Skills
General skills
Microsoft Office, SQL, SQL Server, Databases, Visual FoxPro, ASP.NET MVC, Java, Object oriented programming, VMware, www.ejobs.ro
*******@*****.**
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Microsoft Windows, software testing, HTML - nivel mediu, CSS - nivel mediu, Linux Red Hat, Microsoft Windows Server, PowerShell, Technical skills and competences
Skills from work experience
Microsoft Office, Active directory, windows server 2008 r2, documentum, sql server management, Intrac, Jira, Putty, Confluence, ULNET, UL CLONE, ULBRIDGE, DNS, DHCP, Microsoft Exchange, landesk, SQL Server Management Report Builder, office 365, acronis true image, Microsoft Active Directory, Citrix, vnc viewer, Microsoft Dynamics Navision, MobaXterm, Baramundi, XPhone UC Commander, VMware Horizon Client Foreign languages
English - Advanced, Spanish - Medium, German - Beginner Other info
1.Economic Technician Diploma with the following specializations:
-using the computer in accountancy;
-primary accountancy;
-payment instruments;
-business negotiation;
-business management and marketing.
2. Spanish certificate knowledge level A 1.1.
3. Spanish certificate knowledge level A 1.2.
Driving license
Category B
acquired on 13 Mar 2008
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