Sign in

Front Office Customer Service

Edmonton, AB, Canada
October 09, 2019

Contact this candidate


Elwyn May **** Fulton Road

Edmonton, Alberta, T*A 3T1 • 780-***-****

Qualifications Profile

People-savvy, detail-oriented account professional with solid customer service experience in the tourism and member services industries.

Expertise in accounts receivable, inventory, membership accounting, nightly reconciliation, and financial reporting.

Adept at troubleshooting mechanical problems and solving technical and operational issues; build relationships with staff, management, and customers through attentive listening and consideration.

Proficient in Jonas accounting software as well as Outlook, Word, and Excel.

Engaging team player with strong interpersonal skills; able to build relationships with staff, management, and customers through attentive listening and consideration. Professional Experience

ROYAL GLENORA CLUB, Edmonton, Alberta, Canada

Accounts Receivable Clerk, October 2000 – April 2018 Post customer payments made by cash, check, and credit card. Balance weekly cash floats and weekly update floats, with changes as needed. Distribute mail, make daily deposits, balance and record payments, and respond to customer and member inquiries. Enter daily food and beverage sales and balance all accounts. Make collection calls. Refill the ATM. Invoice members each month and post payments to the general ledger. Reconcile errors and discrepancies. Create financial reports as needed. TRAVELODGE, Edmonton, Alberta, Canada

Front Office Manager, January 1999 – October 2000

Greeted and checked in guests, accepting and recording payments with cash or credit cards. Scheduled staffing and trained new employees. Reconciled room charges and payments received daily. Solved any customer issues as they arose. Ensured front office operations ran smoothly and efficiently. Served as liaison between general manager and front office staff. EDMONTON INN/RAMADA INN, Edmonton, Alberta, Canada Accounting Clerk, January 1998 – January 1999

Maintained financial records and ensured they were updated. Prepared reports and reconciled bank statements. Operated accounting software programs. Processed transactions, payments, disbursements, and expense vouchers and receipts.

Additional experience as a Customer Service Representative for Coast Terrace Inn in Edmonton, Alberta. Certifications/Affiliations

Elwyn May

Page 2

Certified Front Desk Agent

“Alberta Best,” Alberta Tourism

Vice President, Staff Association, Coast Terrace Inn

Contact this candidate