Manager Customer Service

CURRICULUM VITAE

*** ***** ******

NU* Motherwell

Port Elizabeth

Eastern Cape

6211

***************@*****.***

Cell: +276********

NTSIKELELO ZWENI

ID No:910**********

Marital Status: Single

Documents carried: C1D visa,seamans book,passport and seafarers medical and yellow fever vaccination.

CIRCUMSTANCES

I'm a hard-working and self-motivated individual who wishes to be considered for a vacancy where I can expand my knowledge and experties. Ideally seeking a permanent position with a company that will allow me to develop and further my career within their organization. I am willing to travel or relocate for the right opportunity.

I speak Xhosa and English

EDUCATION

PE Collage Education Group 2011-2013 Level 4 Certificate NCV TOURISM

Loyiso Secondary High School 2010

Subjects English Home Language

First Editional Language

Mathematics

Economics

Accounting

Business Studies

Life Orentation

ACHIEVEMENTS

School Representative Council

Port of the P.E Collage Soccer team

Part of Siya Sebenza Work 4 a Living Group which covered

Several topics including work ethics, financial literacy, work punctuality, professionalism in the work place and biblical ethics.

Became achiever of the month May, October and December in the year 2015 at the N05 by Mantis in Art Boutique Hotel.

Part of Jumeirah Al NASEEM Hotel pre-opening in Dubai

My name mentioned in a number of occasions in the Trip Advisor website under the No5 by Mentis Hotel page.,AL NASEEM &SEABOURN reviews.

My name mensioned again on Trip Advisor website under Jumeirah Al NASEEM Hotel Dubai And Rockfish restaurant-Al NASEEM Hotel

WORK EXPERIENCE

Seabourn cruise

Sr expeditor -Thomas keller - The Grill

Previous - Jumeirah Al NASEEM Hotel -Dubai

Title - Sr Waiter

Department - Food & Beverage

The Rockfish Restaurant

Duration - Pre-opening till present

Previous - No5 Art Boutique Hotel

Title - Supervisor

Department - Food & Beverage

The Jazz Room Restaurant

Duration - 14 months

Previous - Summerstrand Hotel

Title - Trainee (internship program)

Department - Food & Beverage - waiter

Front desk - Reservations

Kitchen - Commi 1

Duration - 6 months

KNOWLEDGE AND ABILITIES

Stock taking

Issuing of aminities to house keeping

Welcoming of arrival guests

Give show around of the hotel

Making sure restaurant duties run smoothly

Checking satisfaction of guests

Preparation of weekly roster

Coordinating daily meeting and staff briefing

Handling restaurant bookings according to their needs

SKILLS

Excellent customer service

I see problems as challenges

I am attentive to detail

I take initiative

I take responsibility

Interest and hobbies

Playing sports (Soccer, Rugby & swimming)

Socialising (sporting events, family trips)

REFERENCES

Clement Tyukulu

Team Manager at summerstrand Hotel

Tell: +278********

Johaan Barnut

Head Chef Summerstrand Hotel

Tell: +278********

Luyanda Dunana

Food & Beverage Manager

Tell: +278********

Ryan Lottering

Functions Manager @ No5 Art Boutique Hotel

Tell: +276********

Melissa Boyson

Functions Coordinator @ No5 Art Boutique Hotel

Tell: +277********

Florien Lay

F&B Outlet Manager @ Jumeirah Al NASEEM Rockfish Restaurant

Tell: +975********

Outlet Manager @ Seabourn

Selwyn Domingo

The Grill

Tell: +276********

Contact this candidate