Manager Scrum

LISA M. MITCHELL

https://www.linkedin.com/in/lisaluv/

Atlanta, GA 470-***-**** **************@*****.*** SCRUM MASTER IT BUSINESS ANALYST

An experienced Agile Scrum Master professional with experience in Onshore / Offshore coordination, walkthroughs, defect reviews, change management, and strategy planning to ensure improvement in team delivery commitments, and customer satisfaction. Skilled in Agile Methodologies (Scrum/Kanban), Software Documentation, Training, and Quality Assurance.

AGILE TOOLS AND TRAINING COORDINATION

• JIRA • CA Agile (Rally) • AgileCraft • Team Foundation Server • Jama • LeanKit • Confluence • SharePoint • SAFe Training Coordinator

PROFESSIONAL EXPERIENCE

IBM Watson Health, Smyrna, GA

Senior Scrum Master (Contractor) Apr 2019 – Sep 2019 Fulfilled the duties of Scrum Master for multiple simultaneous team

• Host and facilitate daily scrums ensuring industry and departmental best practices and processes

• Assist the team in identifying impediments and resolving them by identifying the resolution stakeholder(s) and leading in the development of a resolution plan

• Promote a highly collaborative team environment where problems and ideas could be raised without fear of blame, retribution or judgement

• Foster an environment where team members viscerally understand that the team succeeds or fails together

• Assist in the gathering and communication of metrics and support any departmental processes necessary to produce those metrics

• Cultivate an environment of self-direction in areas not governed by departmental processes

• Facilitate the team's ability to achieve and sustain healthy flow by assistance in the management and communication of blocks, risks, dependencies, etc.

• Endorse the team's adoption and exercise of Lean principles including the identification and removal of waste and inefficiency

• Encourage an environment of transparency and honest communication

• Foster an environment of continuous improvement by hosting and facilitating regular retrospectives.

• Track action items/process changes/etc. from retrospective activities and facilitate the implementation of those items

• Communicate concisely and effectively to stakeholders outside the immediate delivery team, including tech lead, development manager, product management, operations, etc., as needed

• Participate in scrum-of-scrum or other roll-up meetings and activities

• Assist the Business Analyst (proxy Product Owner) in the definition, maintenance, refinement, prioritization, etc. of the team's backlog

• Facilitate discussions, decision making, and conflict resolution LISA M. MITCHELL **************@*****.*** Page

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Equifax, Alpharetta, GA

IT Business Analyst / Agile Scrum Master Jul 2013 – Dec 2018 Worked on the team responsible for transforming BU’s and platform teams from the waterfall concepts to an Agile mindsets and framework.

• Facilitated all Scrum Master related activities; Sprint Planning, Daily Standups, Retrospectives, and Sprint Reviews and encouraged continuous improvement through Retrospective activities.

• Interfaced with product owners on an active basis to manage product backlog and sprint activities for the UI (Kanban) and UX (Scrum) teams.

• Removed obstacles and managed risks to enable team efficiency and effectiveness.

• Provided appropriate oversight on the team’s progress to ensure on time delivery.

• Ensured all scrum activities were tracked, and kept up-to-date, and reported on a daily basis.

• Wrote vendor contracts for Agile Burst Capacity teams and the on-boarding of those teams.

• Built connectors between CA Rally and the following Agile Tools: Jira, AgileCraft, TFS, and LeanKit

• Served as the SAFe Training Administrator and Coordinator at Equifax

• Assisted w/1-2 monthly SAFe training classes for the following certifications: SSM, SASM, SA, SP & POPM for 2 plus years.

• Recruited, managed and mentored the Interns and Co-op program Equifax, Alpharetta, GA

Business Analyst Sep 2010 – Jul 2013

Analyzed data and application changes to document their impact on the system. Analyzed changes to the application and/or data and document their impact on all the dependent systems/applications. Managed multiple projects simultaneously.

• Created business requirements, functional requirements, and use cases for development activities supporting the business initiatives.

• Analyzed and documented business rules, practices, and processes.

• Reported project progress and status to all levels of management and team.

• Worked with the development and QA teams to ensure their understanding of the requirements.

• Facilitated business and user requirements sessions.

• Liaison between development, product management and clients in defining requirements, features, and solutions.

• Analyzed changes in data formats to identify impacts on downstream systems. Sciberus, Inc., Decatur, GA

Strategic Business Consultant Sep 2008 – Sep 2010 Assisted clients in creating highly creative and intuitive applications that facilitated the client’s needs.

• Wrote requirements, specifications, and recommendations related to proposed solution. Developed functional requirements documents and system design specifications for client engagements.

• Led client UAT testing efforts. Ensured issues were identified, reported on, tracked, and resolved in a timely manner.

• Assisted in enforcement of project deadlines and schedules. Facilitated team and client meetings.

• Identified critical issues. Exhibited confidence and an extensive knowledge of emerging industry LISA M. MITCHELL **************@*****.*** Page

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practices when solving business problems. Managed client expectations effectively

• Communicated effectively with clients to identify needs and evaluated alternative business solutions.

• Continually sought opportunities to increase customer satisfaction and deepen client relationships.

• Provided effective progress evaluations in a timely manner. LexisNexis, Alpharetta, GA

Business Solutions Consultant (Senior Project Director) Jan 2005 – Jun 2008 Led design and development of integrated, web-based data-driven solutions supplied by LexisNexis customers who needed investigative, credentialing and authentication services for the Workplace Screening Solutions division.

• Took projects from original concept through final implementation for system to system interfaces and data products.

• Helped companies across many industries improve their employment hiring and vendor selection processes and decisioning.

• Key leader in driving the modernization efforts of the underlying technology systems that facilitated the order and delivery of the information products and the start-up of a B2B web-based vendor selection and credentialing business unit.

• Business analysis, design and enhancement of new and existing applications used in screening services. Designed HR-XML standards-based application for system to system interface for background screening orders. Designed variant for PeopleSoft integration.

• Documented systems and/or business processes.

• Worked closely with BU and Strategic sales reps as a technical consultant of LexisNexis technologies during sales calls and visits.

• Directed group response of Product Managers and technology to develop enhancements or modifications to existing products and services to satisfy client requirements.

• Leveraged existing operational and technical competencies to offer clients effective solutions.

• Reviewed client service expectations and related industry screening requirements to prepare a framework for development of solution proposal.

• Link between Sales and Operations to keep abreast of new technology enhancements and features that might be incorporated into new or enhanced services.

• Prepared and reported accurate project status to business leaders and technology management. LexisNexis, Alpharetta, GA

Senior QA Engineer Apr 2003 – Jan 2005

Developed and executed manual and automated test scripts in Test Director to support testing requirements.

• Reviewed system requirements and product specifications for adherence to standards.

• Prepared multi-program/system test plans to adhere to requirements.

• Used Source Code Repositories and created test plans, and discover bugs within software

• Determined product quality and release readiness

• Experience with Web-Based Testing Applications

• Identify, Isolate, and Track Bugs Throughout Testing

• Identify Potential Problems Users May Encounter

• Perform Manual and Automated Testing

LISA M. MITCHELL **************@*****.*** Page

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LexisNexis, Alpharetta, GA

Business Quality Analyst Apr 2002 – Apr 2003

Planned, coordinated and executed testing efforts. Prepared reports on application quality and release status.

• Composed/reviewed technical documents and marketing materials, to include analyzing operational implications of the materials.

• Prepared multi-program/system test plans to adhere to requirements

• Analyzed data for accuracy and completeness.

EDUCATION

Master of Science, Computer Information Systems

University of Phoenix, Sandy Springs, GA (brick and mortar) Bachelor of Science, Telecommunications Management DeVry Institute of Technology, Addison, IL (brick and mortar) AGILE CERTIFICATIONS AND TRAINING

Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Certified SAFe Advanced Scrum Master

(SASM), Certified SAFe Practitioner (SP), Certified SAFe Agilist (SA), SAFe Product Owner Product Manager

(POPM) (exam pending)

AWS Cloud Practitioner (actively training)

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