Luisa A. Valdes Cortese
Address as of October **, 2019: 655 West Marina Cove Drive, Apt #165, St. Augustine, FL 32080
CAREER SUMMARY & OBJECTIVE
Training and HR professional with 18 years experience in HR, training, development, facilities management, recruiting, customer service, and sales. Available to start November 4, 2019.
Division Training Manager, The Sherwin-Williams Company
October 2014 – October 2018, Dallas, TX Supervisor: Lonnie McGowen, Division VP HR 720-***-****
KEY SKILLS: FACILITIES MANAGEMENT, COORDINATION, EVENT PLANNING, LOGISTICS, SALES TRAINING, TRAINING DEVELOPMENT, PRESENTATIONS, VENDOR RELATIONS, PROCESS MANAGEMENT, ENVIRONMENTAL SAFETY
Responsible for the delivery of training in support of business objectives by bringing together qualified personnel, staff, resources and materials in a suitable learning environment; Ensured division sales and management employees enhanced abilities to execute business strategies and perform assigned functions.
Developed, executed and managed training programs for Interns, Management Trainees, store-based Training Managers, Store Management, Inside Sales Representatives, High-Potential Employees, and prospective painter professionals; Identified and analyzed training needs and developed or enhanced programs to address specific business needs.
Managed a remote brick-and-mortar training facility, responsible for facilities management and vendor relations to ensure cleaning, repairs, catering and events, training materials and audio-visual equipment.
Led training presentations on a weekly basis including Safety, Leadership, Train-the-Trainer, Timekeeping Systems, and HR Management.
Created and managed a system to fairly review and report the completion of training tasks and identify top performing employees.
Spearheaded the addition of a second training center in Anaheim, CA; Contributed to the process for funding the center by working directly with state government agencies, consultants, and internal partners.
Built and managed relationships with multiple outside organizations, consultants, and vendors to develop curriculum and maintain an effective learning environment.
In partnership with a team of HR managers, upgraded and rolled-out new standards relative to the required criteria in the selection and preparation of store-based Training Managers.
Recruited, interviewed, selected and managed an effective Division Training Coordinator.
Recruiting & HR Operations Specialist, The Sherwin-Williams Company 216-***-****
September 2013 - October 2014, Cleveland, OH (Headquarters) Supervisor: Jan Young, Director HR Operations
KEY SKILLS: RECRUITING, COORDINATION, EVENT PLANNING, LOGISTICS, TRAINING, PRESENTATIONS, VENDOR RELATIONS, PROCESS MANAGEMENT, TECHNICAL WRITING, EMPLOYEE RELATIONS
oProvided hands-on recruiting training for district management and recruiting specialists.
oWorked in tandem with training and employee relations departments.
oOversaw recruiting material and resources updates in line with a trainee retention strategy, incorporating career conferences, assisted/self-paced training, and compensation.
oAs a core team member of an Enterprise Applicant Tracking System project, contributed experience and expertise towards the recruiting process and directly impacted system design.
oSpearheaded the process leading to a corporate partnership with the National Council of La Raza as a bilingual recruiting strategy; Led an execution team to ensure field involvement and results.
oDeveloped and facilitated formal recruiter onboarding sessions and meetings, including content development/coordination, subject matter expert coordination, and food/travel.
oCoordinated a Senior Experience Program for 3 high-school students at multiple locations, across business units, and involving 20+ internal professionals.
oCoordinated and managed two National Sales Meeting HR booths used to improve employee proficiency in tools, resources and benefits.
oResponsible for employee relations as an HR Generalist for National Accounts and Group Marketing departments.
oManaged several online recruiting systems, resolved technical/operational issues, trained new users and implemented enhancements.
Area Recruiting Specialist, Southeastern Division Paint Stores Group, The Sherwin-Williams Company
March 2011 – September 2013, Atlanta, GA Supervisor: Amanda Hendry, Area HR Manager 678-***-****
KEY SKILLS: RECRUITING, INTERVIEWING, COORDINATION, EVENT PLANNING, LOGISTICS, TRAINING, PRESENTATIONS
oInterviewed management trainee and intern candidates for 11 districts and screened candidates for 6 division-level support positions; Developed and executed a recruiting plan for Floorcovering and San Juan districts; Met all hiring and diversity goals in 2011 and 2012.
oFocused on building and maintaining relationships with multiple internal and external clients: HR staff, district management, store management, management trainees and interns, campus career staff, and student organizations.
oResponsible for the development of a division HR internship experience; Hired and managed 2 HR interns.
oLed training center sessions in English and Spanish, including “Interviewing Skills” and “Employee Relations.”
oCoordinated and led training sessions for district recruiting teams and in-store training managers.
oDeveloped and led several campus-based recruiting presentations and career development workshops with content covering resume, interviewing, and networking skills.
oLead responsibility for summer internship program with positive feedback from staff and attendees, as well as intern conversions to part time and management trainee positions.
oLed and managed a College Ambassador Program pilot, resulting in a 32% intern conversion rate
Human Resources Manager, Tempus Resorts International 2006-09, Orlando, FL Supervisor: Gina Neri
oManaged employee relations for a 120+ employee call center, utilizing extensive Human Resources generalist experience in policy enforcement, safety, compliance, reporting, documentation, investigations, behavioral interviews, recruiting, and mediations. (Note: Company went out of business in 2009)
oBased out of a satellite office, served as liaison to corporate Human Resources with regard to unemployment claims, worker’s compensation claims, and all other HR issues. Coordinated and executed new hire orientations, benefits information meetings, and employee appreciation events. Assisted the recruiting function by conducting pre-screens and initial interviews.
oSpearheaded and produced the company’s first employee handbook with a focus on best-practices and compliance issues.
HR Investigator & Retail Associate Publix Super Markets, Inc. 2005-06, Lakeland & Winter Springs, FL 863-***-****
oHuman Resources specialist experience in the investigation of employee claims: termination reviews, formal complaints, EEOC charges, and unemployment claims. Interviewed both management and line-level employees using investigative techniques. Synthesized investigative findings into detailed reports for legal use.
oRepresented company interests at unemployment compensation hearings and assisted legal counsel during litigation.
oServed on the retail side as a Housewares Clerk and Pharmacy Technician.
Younique, TX/NC/FL, April 2017 – Current, Independent Presenter (part time/at home)
CFPOA, Brevard, NC, May-October 2019, Pool Facility Attendant & Hostess (Supervisor: Nancy Roberts 828-***-**** )
MAFG, Alpharetta, GA, 2010-11, Client Relations Manager (Supervisor: Amanda Fortunato 770-***-****)
Rollins College, 2009, Assistant Admissions Counselor 407-***-****
Dillard’s, Inc., Oviedo, FL and Buford, GA, 2009-11, Clinique Beauty Counter Retail Associate 678-***-****
EDUCATION & CERTIFICATION
Rollins College & Crummer Graduate School, Winter Park, FL Bachelor’s Degree 2001 MBA 2004
Lake Howell High School, Winter Park, FL 1993 to 1997 4.0 GPA
CPR Certified June 2019 SHRM Certified in Training/Performance Management 2015-2016 SPHR Certified 2004-2011
COMPUTER & FOREIGN LANGUAGE SKILLS
-Microsoft Office Pro Excel, Word, PowerPoint; Spanish (native speaker with moderate proficiency)
-GEMS & KRONOS EE information, learning management & timekeeping systems
-TALEO / ORACLE applicant management systems
ADDITIONAL SKILLS: CUSTOMER SERVICE, SALES, SOCIAL MEDIA MARKETING, INVESTIGATIONS, MEDIATION