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Employee Relations Manager

Palm Bay, FL, 32909
October 09, 2019

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Tracey A. Nelson

*** **** *** **, **** Bay, Florida 32909 321-***-****

Change Agent Process Champion Project Manager Data Quality

Experienced HRIS, Payroll and Benefits Professional with expertise partnering with leadership to achieve goals and initiatives. Skilled at improving processes and streamlining systems.

»Implementation and maintenance of various payroll, benefits and HRIS systems

»Self-motivated to achieve maximum system performance and meet operational objectives

»Focused on achieving success with the current resources available

Professional Experience

Satcom Direct, Inc. Melbourne, FL 2017-2019


Responsible for the implementation, maintenance, troubleshooting and data integrity of the HR Information System through ADP Workforce Now. Development and distribution of period report of employee data including base data, compensation, benefits and talent. Also updates and maintains data in the employee survey database. Work directly with the Payroll team to ensure time and accurate payroll processing. Provides support for the Talent Acquisition team, maintaining data for postings, assisting with new hires and scheduling of interviews as needed.

Annual implementation of Open Enrollment and revision of new hire and life events for the upcoming benefit year

Annual PPACA administration from programming, audits and release of 1099’s

Implementation of ADP Time and Labor processes

Re-implementation of global time off programming

Property Renovations and Construction, LLC Melbourne, FL 2016-2017

Human Resources & Accounts Payable Supervisor

Responsible for the management of all invoices in Quick Books including reconciling all accounts, job costing payroll, cutting weekly AP checks and paying taxes. Forecasted annual budgets. Responsible for new hire orientation, enrollment and administration of health benefits, and employee relations related to payroll and benefits.

AAR Airlift Corporation (Contract Kelly Services) Melbourne, FL 2015-2016

Benefit Specialist

Responsible for administering benefit program including medical, dental, vision plans, education assistance, and reconciling relocation benefits. Responsible for gathering and reporting all pertinent information regarding Worker’s Compensation and Defense Base Act Claims in a timely manner. Responsible for employee relations related to benefit programs.

Nuance Communications Melbourne, FL 2012-2014

Payroll & Benefits Administrator

Responsible for obtaining and reconciling payroll information for 4,000 Transcriptionists nationwide. Transmitted information into ADP, ensuring accuracy of benefits, garnishments, tax and other deductions. Administered all core employee benefit programs as well as computer loan program and education assistance reimbursement, including enrollments, changes and billing reconciliations to budget. Responsible for employee relations related to benefit programs.

AirScan, Inc. Melbourne, FL 2004-2011

Director of Payroll & Benefits/Mission Support Statistician

Responsible for obtaining and reconciling all payroll information for 300 CONUS and OCONUS employees. Transmitted payroll information into ADP, ensuring accuracy of benefits, garnishments, tax and other deductions. Administered all core employee benefit programs, including enrollment, changes and billing reconciliations to budget. Responsible for employee relations related to benefit programs.

As the Mission Support Statistician processed daily field reports and compiled them for monthly billing as required by the customer. Worked directly with management on international contract reporting requirements and maintained company reports for 250 rotational employees.

Acme Corrugated Box Company Melbourne, FL 2003-2004

Accounting Specialist

Responsible for daily production reconciliation, including calculation of hours for 150 plant employees, creating of production graphs and formal PowerPoint presentations. Inputting payroll into Paychex system including payroll discrepancies and employee relations related to payroll.

NCO Benefit Systems Melbourne, FL 1998-2002

Account Executive

Responsible for administering and managing COBRA Benefits for 42 groups, including three Fortune 500 companies. Performed audits for the groups, including a complete audit for the 1999 fiscal year conversion. Handled the calculations of premium dollars to ensure proper allocation for their monthly distribution. Coordinated troubleshooting for insured members and Human Resource departments regarding COBRA Law.

Additional Experience

Administrative Assistant Homestead Center, Melbourne, FL

Scheduling and staffing for a 90 room facility, including the calculation of facility payroll.

Office Manager Vincent P. Cullen, DMD, Melbourne, FL

Responsible for explaining treatment plans to patients and their families, insurance and patient billing and receivables, general bookkeeping, supply orders, scheduling and correspondence. Assisted the doctor with patient procedures as required.


Completed one year of general studies at Philadelphia Community College 1992-1993

Professional Skills


ADP Workforce Now


Quick Books

Microsoft Word, Excel, PowerPoint

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