Customer Service Assistant

Faliah Shamoon

*** ********* ******, ******,** L*T 0X1 • Cell: 289-***-**** • ******.*******@*****.*** SUMMARY OF QUALIFICATIONS

* **** ** * **** member in Tim Hortons.

* ***** ** ********** ** Administration assistant work.

Proven skills in computer office programs.

Demonstrated ability to work hard.

Computer skills include: - MS Office, internet and email

- Adobe Photoshop

- Power Point

PROFESSIONAL EXPERIENCE

Storefront Associate/ Drive Thru in Tim Horton’s in Mississauga, ON From 2009-2010

Worked as a team member by performing cashier duties, product assistance and cleaning.

Strong communication, organization and interpersonal skills to increase sales and achieve customer satisfaction.

Ability to grasp new concepts effectively and quickly benefit from a training situation.

Assisted customers with store and product complaints. Administration assistant

77 Construction Company, Iraq.

From 2006-2007

Preparing required reports.

Preparing invoices, checking tickets & salary list

Translate from Arabic to English & from English to Arabic

Preparing letters

Using scan, printer, copy machine

Sending & receiving email

Filing

Updating payment list

Follow the contracts

Customer service in store

Al Mansor Mall, Iraq.

From 2004-2005

Listen and respond to customers’ needs and concerns.

Provide information about products and services.

Take orders, determine charges, and oversee billing or payments.

Review or make changes to customer accounts.

Handle returns or complaints.

Record details of customer contacts and actions taken.

Research answers or solutions as needed.

Refer customers to supervisors, managers, or others who can help. EDUCATION

Bachelor of Computer Science 1999-2002

REFERENCES

Available Upon Request

Contact this candidate