Insurance Agent Lab Technician

Andre’ Cannon

*** ***** ***** **** 901-***-****

Memphis, TN 38105 *************@*****.***

Objective

To obtain a position with an organization in Information Technology- Computer Network Systems that offers professional growth based on personal performance.

Education

ITT-Technical Institute, Cordova, TN

Associate of Applied Science, Information Technology- Computer Network Systems

June 2013 Graduate

Awards: Highest Academic Honors

Course Description:

The Information Technology, Computer Network Systems Associate of Applied Science Degree objective encompassed several computer-based system and application areas, and required the completion of tasks associated with installing, upgrading and maintaining computer network systems in typical LAN/WAN environments.

Skills & Course Curricula:

Operating Systems Microsoft Network Operating System 2

Structured Cabling Introduction to Information Systems Security

Database Development Linux Operating Systems

Network Standards and Protocols WAN Technology and Application

Microsoft Network Operating System Network Application Services and Security

Professional Work Experience

Stefanini(Contractor for Nike) April 2019- May 2019

Service Desk Agent Level 1

Password resets

Create users

Delete users

Reset printers

Assign user rights and permissions

Assign technicians to repair warehouse equipment

Assign tasks to correct groups and ques.

Assist managers with proper forms to request various user profiles

Self Employed 2013- April 2019

System Analyst

Configure routers for various networks

Deploy Operating Systems

Install software upgrades

Manage lifecycle of networks

Upgrade networks

Cannon Internal Medicine, Brighton, TN 2009- 2010

Lab Technician

Performed lipid profiles and complete blood work.

Conducted drug screens.

Braun Research, Memphis, TN 2005-2009

Monitoring Department Supervisor

Monitored employee performance conducting surveys using outbound calls.

Critiqued employees on professionalism and their abilities to accurately record responses.

Provided feedback to employees on job performance.

Completed quality control reports and daily analysis of overall productivity.

Tested new surveys for errors before they went live.

Reviewed policy and procedures with all new employees. Maintained a working file on all interviewers.

Represented my department in all staff meetings

Golden Circle Insurance, Memphis, TN 2000-2005

Insurance Agent

Maintained a debit account for older policy holders.

Collected monthly debit payments.

Attracted new business.

Sold home, life and auto insurance to existing and new customers.

Gained approval for risky policies from Underwriting department.

References

Available upon request.

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