Employee Relations Executive Assistant

Lindy M. Raso

** ********* ***. *** *** ~ Revere, MA 02151 ~ 603-***-**** ~ ********@*****.***

Systems and Skills - Proficient in MS Office, Windows XP, Freshbooks, Tick, Quickbooks, Basecamp, Outlook, Word Press, Google Drive, Buildertrend, Cash Handling, Oracle, Titan, Deltek,Timberline, Webex and ShareSync

Exceptional Customer Service Skills, including the ability to remain flexible and calm in high pressure or continually changing situations. Highly motivated with the ability to drive complex projects from concept to completion, while performing daily administrative tasks necessary to maintain daily operations. Self-starter and efficiently manages goals, quality standards and timelines for multiple projects. Possess a thorough knowledge of administrative management and accounting, including Accounts Payable, Accounts Receivable and Payroll.

Professional Experience

Health Effects Institute Boston, MA

Executive Assistant January 2018 – Present

• Collaborate with Senior Management in planning and executing monthly BOD meetings and the annual retreat

• Managed calendar, correspondence, meetings and travel for the President and Vice President

• Create expense reports for the President and Vice President

• Assist in sending out Annual Report

• Assist Director of Finance and Administration

• Prepare all Research contracts and Professional Services Agreements and amend as needed

• Create flash reports for each Research Contract Agreement for Senior Management

• Prepare Auto-billing letters to be sent out to Automobile Sponsors

• Keep track of budgets for each Research Contract Agreement

• Review and process staff and consultant expense reports

• Create billing invoices

• Code invoices for accounts payable and enter into Deltek

• Organize and coordinate registration for Annual Conference and workshops

• Perform office duties, including sorting and distributing mail

• Prepare reports on expenditures and providing them to the funding agency upon request

• Responsible for gathering and maintaining the documents that are necessary to ensure compliance

• Prepare payroll, generate checks for vendor supplies and executive review and update financial records

• Maintain client profiles, institutional databases and master files for all clients

Regus Boston, MA

Community Associate September 2017 – February 2018

• Drive customer retention through great service and focused customer engagement

• Maximize customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards

• Handle customer concerns, coordinating questions through to prompt resolution with the (GSC) team on behalf of customers

• Ensure customers are invoiced accurately and payments are collected on time

The Chappy Corporation Chelsea, MA

Accounting Administrator May 2017 – August 2017

•Ensure accurate billing system data entry using Timeberline and Quick Books

•Oversee proper posting of customer payments

•Facilitate invoice billing: internal invoices including updates to Accounts Payable for payment

•Timely invoice entry with proper coding

•Maintain / setup vendor accounts

•Reconciliation of vendor statements

•Maintain A/P filing system

•Research and answer vendor inquiries

•Weekly customer billing

Pandemic Labs, Inc. Boston, MA

Office Manager February 2014 – October 2016

•Managed relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time

• Ensured security, integrity and confidentiality of data

• Designed and implemented office procedures and policy changes to improve operational efficiency

• Handled client inquiries

•Managed internal staff relations and advised management in appropriate resolution of employee relations issues

•Responsible for recruiting staff for the office and providing orientation and training to new employees

• Managed all Accounts Payable/Receivable and expense-control procedures

•Complied with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions

• Kept records of benefits plans participation such as insurance, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting

• Responsible for managing office services by ensuring office operations and procedures were organized; correspondence were controlled; filing systems are designed

Professional Experience Continued

Dig Publishing, LLC Boston, MA

Office Manager June 2013 – February 2014

•Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing problems and issues requiring immediate attention and resolve

• Managed Accounts Payable/Receivable and expense-control procedures

• Provided support for various departments, assisting visitors and resolving a range of administrative problems and inquiries

• Ensured all Human Resource compliances are met

Phoenix Media/Communications Group Boston, MA

Administrative Assistant May 2009 – April 2013

•Assisted HR Manager with recruitment, training, and maintaining positive employee relations

• Composed and sent companywide weekly HR Newsletter

• Provided support for various departments such as assisting visitors, resolving a range of administrative problems and inquiries

• Coordinated internships for different departments within the Magazine as well as Radio

• Oversaw space checking for all four publications to ensure billing accuracy

• Worked with finance department to ensure invoices were sent correctly and in a timely manner

Education

Marian Court College, Swampscott, MA

•Associates of Science Degree, May 1998

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