Date of Birth: May, 25, 1976
Place of Birth: Jeddah
Nationality: Saudi Arabia
Martial Status: Married
Executive-Human Resources & Recruiting-
Operations-Hotels -Airlines-Marketing & Sales-
Customer Care & Satisfaction-Project Management
Saudi Industrial Development Co. (SIDC)
HR & Operations
Is an investment company for Saudi clubs.
I established a sales and marketing department and hired and trained sales promoters. I have also established financial management, operations, human resources, procurement, call centers and recruiting staff from inside and outside Saudi Arabia.
I founded and opened Mega Store for Al Hilal Club in Jeddah and Riyadh and Al Nasr Club in Riyadh.
Preparation of marketing and investment plans for
membership of Al Ittihad - Tigers.
Contribute to the preparation of Mega Store for Al Ittihad and Al Ahli club. Also I Making promotional campaigns for the camp of AC Milan in Jeddah.
Feb 2013 – Apr 2019
I have organized the procedures and laws of the company. And building a salary scale. And the recruitment of qualified personnel from inside and outside Saudi Arabia. Functional analysis of all the jobs in the company. And training courses within and outside the company for employees to raise their performance and productivity. Raising the Saudization rate and maintaining the company's scope in the Ministry of Labor office. Supervision of the Human Resources and Social Security Fund (GOSI), Labor and Emigrations offices, Absher and all state systems for the company for more than 1,500 employees
An professional manager with experience in controlling and managing people, increasing productivity and efficiency. I Always seeking a challenging and rewarding position with a growth oriented organization that offers several opportunities for career growth and self-development.
Professional experience more than 22 years in different fields in: Human Resources, Recruitment, Training & Development, Airlines, Assessment, Project Management, Planning, Technical Management, Marketing & Sales, Risk Management, Life Cycle Management, Customer Care & Satisfaction, Call Center, Operations. My future Goals: I would like to put my imprint everywhere I entered on it. To make administrations easier and stronger.
My Objective: To capitalize and further build on my human management skills, technical skills and business expertise gained while my working life. Sport Dream Co.
Marketing & Sales Manager & Assist of CEO
Jan 2012 - Feb 2013
Set achievement plans for sales team to achieve company targets.
Monitor and maintain daily, monthly, Quarterly and Annual Achievements.
Set and follow sales targets along with achievement plan to all staff.
Ensure that the look and feel guidelines are in place at Mobily outlet, recruit qualified sales executives and continuous staff development plans and identify sales staff strengths, weakness and development needs.
Develop and coach the immediate reporting team.
Etihad Etisalat - Mobily
Branch Sales Supervisor
Oct 2008 – Nov 2011
Etihad Etisalat - Mobily
Risk Management Team Leader
Aug 2006 – Oct 2008
Disseminate the risk management implementation plan and coordinate risk management processes for customers. Manage risk reports for presentation at different levels. Prepare materials and participate in communication or training exercises to enhance staff awareness.
Develop knowledge and expertise in the risk management process.
Ensure the integrity of information prepared and used, and highlight and resolve customer issues.
Conduct customer risk analyzes by policy and procedure. Report on standardized risk indicators for corporate risk exposures.
Etihad Etisalat - Mobily
Life Cycle Management Team Leader
Dec 2005 – Aug 2006
Framework and guidelines for employees are defined from the customer's first contact until his / her service is completed.
Management of marketing activities to customers.
Participate in the development of CRM and its procedures. Support and distribution of training information to sales teams.
Analyze customer behavior and segment them into
segments, in order to help marketing teams design custom proposals.
Monitor employees performance and productivity on a daily and monthly basis.
Solve customer problems.
Support other departments.
Follow-up quality of service provided to customers. Etihad Etisalat - Mobily
Customer Care Team Leader
Aug 2006 – Oct 2008
Al-Hani G.S.A. of Saudi Arabian Airlines
Ticketing & Reservation Officer Jan 2004 – Nov 2004 Make bookings for travelers and tour packages.
Handling Reservations and bookings.
Processes special requests.
Provides fare information.
Processes seat selections.
Sigma Paint Company
Counter Sales, Sales Supervisor
Oct 2000 – Jan 2004
Manage retail staff, including cashiers and people working on the floor.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Formulate pricing policies. Determine daily coupons. Ensure pricing is correct. Work on store displays.
Attend trade shows to identify new products and services. Coaching, recruiting and train the employees.
United Aircraft Service Co. - UNASCO
Customer & Operations Service Agent at King
Abdulaziz International Airport Jan 1996 – Oct 2000 Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.
Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.
Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
Supervise the unloading of passenger luggage, goods and mail from aircraft boxes.
Oversee luggage trolleys loaded with locomotives for luggage rooms, unloading luggage cars in lounges and vice versa.
Supervising the services of aircraft cleaning and filling drinking water.
Supervise fuel filling companies during packing.
LANGUAGES & INTERESTS
General Organization for Technical
Education & Vocational Training
Diploma Mechanical Engineering
• Breakthrough of Success )Dale Carnegie(
• Mobily Values Program )Dale Carnegie(
• Arabic Galileo Reservation (Saudi Airlines)
• Arabic Galileo Fares & Ticketing (Saudi Airlines)
• The Trade Workshop (British Airways)
• Network & Telecommunication )Etihad Etisalat Academy(
• Creative Training Techniques (ASTD)
• Emotional Intelligent (Mobily)
• Network & Information Security Dept. for Secure Module
• Customer Care & Communications ) Etihad Etisalat(
• Business Etiquette (Sigma)
• High Performance Sales (Sigma)
• Personal Effectiveness (Sigma)
• Time & Self-Management (Sigma)
• Sales Force Development (Sigma)
• Customer Service & Managing Salesman (Sigma)
• Delivering Successful (Sigma)
• Reading and analyzing people
• Self Defense Games
• Organizational Development
• Developing plans
• Performance Management
• Operations Management
• Talent Acquisition
• Microsoft Office
• Emotional Intelligence
• English (Very Good)
• Arabic (Excellent)
• Personal Analysis
• Human Resources
• Employee Training
• Build Job Descriptions
• Time Management