Curriculum Vitae – Anjelica Kleingeld
Address: ** ******* ******, ******* **** 5805
I am a 27 year old self-motivated female who is not only focused, but also good at time management. I like to go the extra mile in everything I do not just to achieve higher standards, but also to gain extra experiences and knowledge. I can easily adapt to different kinds of environments and can communicate well with people anywhere. I have a keen interest in working with people and solving issues related to guest/customer services. I also handle work pressure very well. I have expanded my knowledge not only in the hospitality trade, but in retail businesses as well. I am able to work flexible hours and I am a licenced driver and have my own vehicle. I am also able to learn new skills as needed even if it should be in my own cost and time, so that I can grow within the company / business. EDUCATIONAL BACKGROUND
Institution: Hoerskool P.J. Olivier
Subjects: Afrikaans; Computer Application Technology; English; Life Orientation; Life Science; Mathematics; Physical Science.
Drivers Licence: Code 8
Tsitsikamma Lodge: Hospitality Trainee (December 2010 – December 2011)
Daily checks on the health & safety standards in and around the kitchen as well as in all the fridges.
Planning menu and buffets with the chef after receiving guest occupancy report.
Preparing orders as well as buffets.
Checking stock levels and placing orders with suppliers.
Cleaning the kitchen.
Answering telephone promptly and professionally.
Transferring calls to the correct departments on the switch board.
Process reservations made by telephone and emails.
Being on call after hours for guest related issues.
Greeting guest on their arrival and also dealing with late night arrivals.
Housekeeping (Later on Housekeeping Assistant Manager)
Printing departures and arrivals in the mornings.
Supply all housekeeper staff with their daily linen and cleaning material.
Stock checks and ordering based on weekly bookings reports.
Cleaning and sorting of linen in store room.
Room checks as well as maintenance checks.
Sending and following up on maintenance reports.
N1 City Mall – Ster Kinekor: Sales Assistant and Ticket Seller (March 2012 – August 2012)
Sales assistant in the food section.
Processing rewards and loyalty cards.
Graham Hotel: Hospitality Trainee (February 2013 – December 2014)
Creating and maintaining reservation record of all arrivals and departures in an alphabetical order.
Process bookings made by walk-in guests.
Process guest payment.
Print outstanding payments for guest on time before departure.
Answering phone calls promptly and in a professional manner and transfer calls on the switch board to the correct departments.
Welcoming guest and see to that they are comfortable and their luggage is handled by the porter.
Maintain a clean and neat appearance in the work area and front foyer at all times.
Willing to undertake any request made by management in any other areas in the workplace.
Daily end of shift cash up.
Manager on Duty (MOD)
Opening and closing the hotel.
Hand out cash tills to all departments and run all their daily reports.
Assist the kitchen staff with the menu and buffet preparations as well as the preparations for the next day or next shift.
Check all food, refreshments and liquor stock levels and order when needed.
Daily handovers to other managers.
Plan and set conferences on request.
Assist all departments with cash up.
Assistant Housekeeping Manager
Receive daily Departure and Arrivals Report to prepare housekeepers for their tasks.
Count and prepare linen to be collected for cleaning.
Order housekeeping amenities and cleaning material.
Replenish all housekeepers with their daily cleaning materials.
Report maintenance issues and follow up afterwards.
Assist department managers with stock counts and variances on a daily basis.
Capturing received stock from suppliers onto the system.
Transfer stock items from the liquor store to restaurants, bars and functions on the system.
Create new items on the Apex system.
Assisting departments on stock takes and run variances to be checked before closing off.
Maintain a clean and tidy office and keep all files organised at all times. Van Schaik Bookstore: Sales Assistant (01 June 2015 to 06 January 2019)
Greet and assist all customers in the store professionally.
Deal with customer request, orders and complaints.
Creating stationary quotes for various clients, schools and local businesses.
Follow up with customer request and orders.
Daily stock checks followed by stationary orders done weekly.
Answering phone calls promptly and transfer to the correct personnel / office.
Follow up on request from other stores and process stock transfers.
Arrange courier’s collections.
Checking and receiving stock from suppliers and couriers.
Capture and process stock items received and pack them out neatly.
Processing return stock that are faulty or damaged and arrange courier collections.
Daily cash up.
SKILLS AND COMPETENCIES:
POS (Point of Sale) and VPOS (Administrations Programme for Quotes, Performa invoices, etc.)
Microsoft Office (Word, Excel, PowerPoint, Microsoft Office 365 Cloud) REFERENCES
Name: Pastor Peter Brits
Designation: Bushman Sands Lodge - Alicedale
Position: Director of Beyond Adventure and General Manager of Bushman Sands Lodge.
Contact number: 042-***-****
Name: Mr Eugene Repinz
Designation: Graham Hotel – Grahamstown
Position: Director of the Graham Hotel
Contact Number: 046-***-****
Name: Mrs Susan van Eck
Designation: Van Schaik Bookstore – Grahamstown
Position: Branch Manager
Contact Number: 046-***-****