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Customer Service Personal Assistant

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
13000
Posted:
October 09, 2019

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Resume:

CURRICULUM VITAE

OF

LUCILLE BRONWYN CANHAM

PERSONAL DETAILS

FIRST NAMES: Lucille Bronwyn

GENDER: Female

NATIONALILTY: South African

HOME LANGUAGE: English

OTHER LANGUAGES: Afrikaans/ IsiZulu

CELL NUMBER: 073-***-****/ 063-***-****

POSTAL ADDRESS: 1 D Comet Place

Mariannridge

Pinetown

3610

EDUCATIONAL QUALIFICATION

TERTIARY

YEAR: 2007

INSTITUTION: Boston City Campus & Business

College,

Pinetown

QUALIFICATION: Travel & Tourism [First Year]

COURSES: Tourism Geography

Overview: South Africa

Effective Communications

Life and Communication Skills

Keyboarding

Windows XP

Understanding the Internet

Word Processing

Fares and Ticketing within Africa

[November 2007]

Travel Industry Operations 1

[November 2007]

Introduction to PC [November 2007]

Selling Skills [November 2007]

Business English [November 2007]

SECOND YEAR: Overview: Africa

Travel Industry Operations 2

BSP Overview

Principle of Customer Service

Business Management Techniques

Spreadsheets

Introduction to Business Accounting

(FM)

Reservations and Front-of-House

THIRD YEAR: Planning and Organising

Principles of Marketing Presentation Graphics

CONTACT PERSON: Dr. J.N Thabede

POSITION: Principal

ORGANISATION: Boston City Campus and Business

College, Pinetown

TELEPHONE NO: 031-***-****

FASCIMILE: 031-***-****

E-MAIL: adajs3@r.postjobfree.com

HIGH SCHOOL

YEAR: 2004

INSTITUTION: Mariannridge Secondary School

QUALIFICATION: Matric

SUBJECTS: English

Afrikaans

Business Economics

Travel and Tourism

Geography

Mercantile Law

EMPLOYMENT HISTORY

NAME OF COMPANY: Pinetown Regional Court

PERIOD: Three Months [voluntary]

CONTACT PERSON: Mrs. A. Pandi CONTACT NUMBER: 031-***-****

RESPONSIBILITIES: Filling and Organising of Traffic fines.

NAME OF COMPANY: CNA [Pinetown]

PERIOD: 6 Months

RESPONSIBILTIES: Planning and ordering stock

CONTACT NUMBER: 031-***-****

NAME OF COMPANY: CNA [Hillcrest]

PERIOD: 1 Year

CONTACT PERSON: Susan Pillay

CONTACT NUMBER: 031-***-****

RESPONSIBILITIES: Working with cash, Customer orders

NAME OF COMPANY: IDENTITY [Hillcrest]

PERIOD: 4 Years – 15 October 2008- 8 June 2013

CONTACT PERSON: Sharon Williams-Area Manager

CONTACT NUMBER: 083-***-****

RESPONSIBILITIES: Working with cash, Admin, banking cash, Stock control, Sales and reporting to management, customer service consultant, merchandising, admin, turnover, targets and sales

NAME OF COMPANY: TRUWORTHS [Hillcrest]

PERIOD: 4 years – 15 October 2008 – 8 June 2013

CONTACT PERSON: Tyrone Nair

CONTACT NUMBER 031-***-****

RESPONSIBILITIES: Working with cash, Admin, banking cash, Stock control, Sales and reporting to management, customer service consultant, merchandising, admin, turnover, targets and sales

NAME OF COMPANY: ENA House (DR’s rooms)

PERIOD: 2 Months – 12 August 2012 to 12 October

2012

CONTACT PERSON: Michelle Norman

CONTACT NUMBER: 072-***-****

DUTIES: Reception, dealing with Patients, making appointments, filing, faxing, email, internet, directing calls to doctors, collecting cash from patients.

NAME OF COMPANY: First Car Rental (K.S.I.A)

PERIOD: 22 May 2013 to 16 February 2016

CONTACT PERSON: Gloria Nene

CONTACT NUMBER: 032-***-****

DUTIES: Fuel capturing on spreadsheets, quality checks on vehicles, admin and data capturing, Delivering excellent customer service, dealing with international and cooperate clients, dispatching of vehicle fleet, emailing invoices and vouchers to clients, filing of clients information, bank authorizations on credit and cheque cards, recovering overdue rentals, telephonic quotes and queries, up-selling of rental contracts, delivering vehicles out to clients, assisting with vehicle change overs, assisting with roadside assistance/accidents, auto valet queries, assisting VIP-clients, GPS and map assistance

NAME OF COMPANY: Hyundai Pinetown

PERIOD: Current

CONTACT PERSON: Joash David –Manager

CONTACT NUMBER: 031-***-**** or 076-***-****

DUTIES: Monthly fuel recon, daily orders for all staff, daily staff register, manage switchboard for the dealership –90 ext. lines. Personal assistant for Mark Torrance, maintain daily admin, releasing of new cars and requesting natis docs, controlling of the main reception area, I started as a booking clerk in the service centre for the workshop, daily bookings and complaints was my duties, calling customers about the their service that they received from the service advisor.

Motivational letter

As an individual I am a self-motivated person and I have the abilities to perform well, under pressure. I am very honest and self-disciplined I have learnt to work without supervision at certain situations and tasks. Over the past years I was taught about customer service and always go the extra mile.



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