Catering & Facilities Management

Qatar: +974-***-**-*** RSA: +974-***-**-*** *****.*****@******.*** www.linkedin.com/duaneclark1

Available for Full Time Employment Duane Clark

Company: E.D Digital – Marketing Consultant

Position: Director / Digital Marketing Consultant

Period: August 2014 - Present

Company: Remote Site Solutions Mozambique

Position: General Manager - Nautilus Hotel

Period: November 2013 – August 2014

Company: Remote Site Solutions Zambia

Position: Country Head – Operations Manager

Period: October 2012 – November 2013

Company: Remote Site Solutions Zambia

Position: Project Manager – Key Account – Zambia Sugar Period: September 2010 – October 2012

Company: Remote Site Solutions Mozambique

Position: Project Manager – Alvor Camp

Period: June 2009 – September 2010

Company: Remote Site Solutions Zambia

Position: Project Manager - Albidon Mine

Period: November 2007 – June 2009

Company: Protea Hotels – The Ranch

Position: Assistant Food & Beverage Manager

Period: April 2007 – November 2007

Company: Compass Group ESS – Kruger National Park

Period: April 2006 – April 2007

Company: Protea Hotels – Cape Town

Period: November 2004 – April 2006

Name: Duane Clark

RSA Mobile: +27-67-626-****

Qatar Mobile: +674-***-**-***

Nationality: South African

Home Language: English

Address: Durban. RSA

Date of Birth: 14 June 1985

Sex: Male

Marital Status: Married

I have attained extensive experience by being exposed to, participating in and assuming operational control for a large variety of facilities ranging from luxury hotels and resorts to remote camp locations. Such as, Remote oil and gas drilling camps, Petroleum Refinery Catering Facilities, Opencast Mining Camp Facilities, Shaft Mine Housing, Feeding and Recreational Facilities, Large Scale Agriculture and Farming Plantations, Government Buildings and Embassy Canteens, Private School Boarding Facilities, Leisure Beach Resort, Flagship International Hotels, Star Graded Safari Hotels and Lodges, Executive Dining, A La Carte and buffet Restaurants, Operational Health and Safety Management, Concierge Service Centres, Staff Training and Development, Staff Administration and Budgets, Inventory and Stock Management Systems.

I consider myself a disciplined, business orientated individual, who enjoys working within a corporate environment whilst maintaining the flexibility of injecting myself into physical operations when the need arises for either operational efficiency or client satisfaction purposes. I take pride in identifying work related root causes and implementing practical and sustainable solutions. I enjoy creating & implementing management systems that are sustainable, compliant to international standards and that benefit the organisation and employees. Employment Overview

> I assumed full responsibility of the project management, mobilization and facilitation for the commissioning for the Nautilus Hotel & Beach Resort in Mozambique. This achievement was attained by my implementation of policies, procedures and systems, with structured onsite training whilst dealing with the challenges of limited infrastructure and a largely unskilled workforce.

> As the General Operations Manager for RSS Zambia. I assumed full responsibility for 11 catering and facilities management contracts, generating a national annual turnover of $3.4 mil. Upon assuming this position, I was mandated to implement and execute an in depth cost recovery analysis in order to identify and analyse an existing $1.2 mil deficit. I developed and implemented a financial recovery strategy that resulted in the effective re-negotiations of key accounts, strategic termination of 6 non-profitable contracts and a 40% staff reduction. Thereby culminating in an increased profitability of 23% within the first financial year.

> As Facilities Manager at Zambia Sugar, I was responsible for all operating, administration and reporting functions. My mandate covered the daily running of all facilities including 2 x Guest Houses, 1 x Contractors Camp, 3 x Kitchens, 1 x Sports Club and 1 x A La Carte Restaurant. With a team of 35 staff under my direct supervision, maintaining 18.5% food cost, 92% occupancy and an average 86% operational health and safety rating resulting in a 42% monthly gross profit during 2010/2012. Qatar: +974-***-**-*** RSA: +974-***-**-*** *****.*****@******.*** www.linkedin.com/duaneclark1 Available for Full Time Employment Duane Clark

CERTIFICATIONS OTHER QUALIFICATIONS & ASSESMENTS

Business Management & Administration

(Distance Learning)

Hotel Management Induction Course – 3 Years

Graduated Glenwood Boys High School

DRM (Developing the Retail Mindset)

Supervisory Course -Train the Trainer

Level 1 Emergency First Aid

Wexler’s Winning Ways

Inbound Sales

Marketing Principles A-Z

MBTI Personality Analysis

Hogan Development Assessment

MHS emotional Intelligence Assessment

Strong Interests Inventory Profile

EQ-i 2.0 Emotional Intelligence Profile

Object Oriented PHP – Website Development

App Store Optimization – ISO & Android

CSS3 Basics – Website Customization

Social Media Marketing

Instagram Marketing Automation

Local Search Engine Optimization

Complete Instagram Marketing

Google Advanced Search

SEO Training Course by Moz

TECHNOLOGY SUMMARY

Micros POS

Pilot POS

Fidelio Opera Property Management System

MS Office - Word, Excel, Outlook, PowerPoint

Google Suite

Zoho CRM & QuickBooks

WordPress, MySQL, PHP, CSS, HTML

Key Knowledge & Skills

Relationship Management - This is undoubtedly one of my key strengths. I take pride in building relationships based on respect and trust. I consistently try to exceed expectations and form strong lasting business bonds. I am confident in my work knowledge and I can easily engage and converse at all business levels. Budget & Administration – As an expatriate, I oversaw a local workforce of over 300 employees, of which I directly managed 12 project managers and a corporate administration team. I assumed full responsibility for the capital expenditure, operational expenditure and all supplementary budget requisitions. Within the 2012/2013 financial year, I successfully reduced Operating costs by 35% with the optimization of existing contracts and the implementation a 40% staff reduction.

Safety, Security, Investigations & Risk management – professional with a proven record in the assessment of Operational health, safety and security within the remote facilities management and hospitality sector. Participate in or lead all necessary facilities audits, including matters related to security/administration/budget/safety/IT & finance. Experienced remote site facilities manager with business continuity experience and the ability to create value in most international organizations.

Audit & Compliance - I am very fortunate to have been employed in a wide variety of environments during the construction, mobilization and ongoing management stages of remote camps and large scale remote catering facilities with in oil, gas and mining. Being a person that enjoys systems and procedures, I naturally enjoyed the challenge of implementing and monitoring company HSEQ policy and procedures throughout all departments. Project management - Extensive experience in the design and implementation of facilities management procedures and systems often in remote industrial and business environments. Training and Staff Development - Continuously strive to offer a sustainable career path progression for all subordinates. Create, implement & maintain an internal "On the Job" training schedule in addition to maintaining the documented evidence therefore.

REFFERENCES WILL BE PROVIDED ON REQUEST

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