Professional Summary

Dumebi is an IIBA certified business analysis professional (CBAP) with over 5 years of experience in Financial Services and Consulting which spans through Customer Service, Business Analysis and Project management. I have worked in cross-functional teams with hands-on experience in requirements gathering, business process documentation, stakeholder management, GAP analysis, data quality analysis, UAT and reporting analysis. I have excellent leadership, and communication skills, exceptional documentation and analytical skills, a good facilitator, and a team player

Thorough understanding of different Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile and Iterative

Worked in End to End management Software development life cycle (SDLC) including project scope, design, testing, and implementation, roll out and customer support. Expert in business process re-engineering and in-depth knowledge of data modelling, process mapping and design using MS Visio.

Expert in analyzing, designing, and reengineering systems applications, business processes, managing requirements and changes, and facilitated JAD sessions. Throughout the SDLC and assisted Project Manager in creating Business cases, project charter, project management plan and execution throughout the project lifecycle.

Thorough understanding of Marketing, Retail and B2B channels

Facilitated decision makers, systems owners, and end-users to identify and resolve systems issues and identify appropriate changes required.

Strong knowledge and Expert in analyzing the PCI, DSS of an organisation

Professional Experience

Business Analyst (Contract)

Home Trust Company Toronto Aug 2019 - Till Date

Some of My Current projects are:

New Credit Risk Model Project

PCI Compliance Program

Performed gap analysis of the current state and successfully determined new process flow which adhered to PCIDSS.

Working closely with project sponsors, business users, subject matter experts, and external vendors to translate business needs into detailed documented requirements, functional designs, business process flows, and quality assurance plans

Planning and delivering multiple systems projects including chairing meetings, defining objectives, priorities, timeline and resource requirements, and leading systems professionals in defining work assignments

Leading the development of documentation for new and modified business policies and procedures Standard operating procedures (SOPs), Standard Operating Manual (SOMs) and workflows to ensure effective implementation of technology solution

Gathering and analyzing information needs, operational and functional requirements and producing various business analysis deliverables such as process maps, business requirements documentation, use cases and interface designs

Ensuring client requirements and priorities are understood and met throughout the systems development life cycle (e.g. change management, problem resolution, acceptance testing, implementation, and post implementation reviews)

Business Analyst (Contract)

Improvetek Consulting May 2019- Aug 2019

Project # 3 - Deals Blast: Development of Mobile App and Web Application

Deals Blast is a retail e-Commerce portal and a mobile app that facilitates consumer to consumer and business to consumer sales through its portal. At present, user interface upgrade to transform the existing application into a more user-friendly application is under progress. The user interface was altered to be more visually appealing and new features were added to further enhance user experience.

Excellent understanding of e-Commerce business across B2C, B2B, B2B2C, O2O, Omni-channel, Social network, internet trend, Digital related commerce model, and extensively applied SEO.

Successfully carried out following tasks and responsibilities:

Supported the Product Owner with the documentation of User Stories and Acceptance criteria

Assisted in prioritizing product backlog by ensuring changes in market conditions, business priorities including integration needs, and technology advancements

Assisted in determining the scrum release planning based on Scope, Resources availability, Prioritized Product Backlog and Velocity of the Scrum Team

Conducted Sprint Planning Meetings with Product Owner, Scrum Master, development Team, SMEs, User Representative and Focus Groups to prepare the Sprint Backlog by estimating the efforts required through story points.

Attended and Facilitated Scrum Review and Retrospect sessions, implemented the lessons learned in order to improvise team efficiency

Supported Business Acceptance Testing processes to ensure that product requirements are fully satisfied; ensured issues are identified, tracked, reported and resolved within the defined timeframe

Business Analyst

Ecobank Ltd Feb 2013–Apr 2019

Project #4 - PCIDSS Compliance for Storage and Controlling Access to Cardholder Data

Complex regulatory compliance project for securing how cardholder data is stored, processed and transmitted

Elicited requirements from SMEs to create BA artifacts like systems requirements documentation (SRD), use cases to identify interdependencies between technical and business requirements.

Project planning, service level agreement management, reporting including status trackers, risk registers, Issue logs, lessons logs and change management.

Performed gap analysis of the current state and successfully determined new process flow which adhered to PCIDSS.

Performed quality assurance (QA) by identifying procedural defects while making recommendations which successfully mitigated the access control risks.

Project # 5 - Express Partner: Development of Web Application for our Insurance Agency

This project is to build a web portal specifically for travel insurance. The portal will allow the insurance agents to sell travel insurance, renew policies through reminders on dashboard, obtain their sales activity and commission reports, and access to printable supplies such as policy wordings, brochures, rate cards, etc.

Successfully carried out following tasks and responsibilities:

Assisted key stakeholders including CEO, CTO, Project Manager and SMEs in preparing the Business case and project management plan and project schedule

Participated in the evaluation on process and make recommendations to the Development team.

Used requirements elicitation techniques like interviews, prototypes, workshops, etc. to create artifacts like business requirements documents (BRDs), Functional Requirement Documents (FRDs), non-functional requirements and further elaboration through Use Cases, Test Cases, Test Plans.

Interviewed the domain experts and carefully recorded the requirements in the format that can be reviewed and understood by both business and technical team

Assisted Test Lead, to create test scenarios and test plans based on business requirements, technical specifications and/or product knowledge in Quality Center.

Project #6 - Ecobank Eye on Expense Cost Containment Initiative

Project implemented to develop dashboards and management reports for expense tracking across all business units resulting in cost containment in excess of $3 million

Designed dashboards and reports showing expense lines for each business unit ensuring proper integration into the Enterprise Resource Planning (ERP) tool thereby providing executive management with insights on specific cost lines for improvement.

Documented the business rules for standardizing report specifications, report contents and delivery schedules which fostered consistent reporting across business areas.

Acted as the link between SMEs, users and developers as required during the development cycle to ensure project issues were clarified with their impacts understood which resulted in timely project deliverables.

Created systems requirement documentation (SRD), as well as other artifacts such as roadmaps, use cases, user stories and test scripts gathered from subject matter experts and stakeholder teams through interviews/workshops

Technical Skills Summary

Tools - MS Visio, MS Project, MS Word, MS Excel, MS PowerPoint, Lucid Chart

Requirements Management Tools - Confluence, SmartSheet, JIRA

Methodology - Waterfall, Agile

Applications - Salesforce CRM, Fiserve DNA, Prolender, SiebelCRM, Flexcube 12.4, Finacle

Educational Summary

2018 Prosci Change Management Certification

2018 IIBA Certification in Business Analysis

2015 Master’s In business administration

2005 Bachelor of Science (BSc) in Zoology

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