Manager Sales
Resume:
MARIA N. CARIOU
**********@*****.***
Profile
Implementation of process and metrics to ensure all company goals are met
Increased Customer Retention by 20% and increased Customer expansion by 15%
Experienced Logistics Manager with over 10 years of experience in warehousing and LTL
Oversee and liaise with colleagues to ensure stock is maintained and moved efficiently
Strategically manage warehouse in compliance with company’s policies and vision
Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Monitor and responsible for coordinating the storage, transportation and delivery of goods.
Manage customer onboarding process
Working collaboratively with client personnel, leveraging their resources and knowledge to achieve project goals and complete deliverables on-time;
Cultivating and managing relationships at the client leadership level;
Managed inventory and maintained products for efficiency and minimal cost to meet expectations
Developed strategic plans in cycle and capacity to maximize space for products.
Developed and delivered a Regional distribution and logistics process
Motivated, enthusiastic, quick learner, punctual and supportive with an outgoing personality
Excellent customer service, communication and leadership skills to manage a dynamic team
Translated operations metrics into shrewd business management and cost reduction programs
Versatile, strategic-thinking executive with expertise
Performed operations management, budget development, staffing, and cost control
Provides continuously in daily operation in terms of coaching, planning, implementation and logistics throughout York Region and Simcoe County
Ability to manage and monitor Customer Service Agents (Call Centre) and Driver’s productivity
Developed and maintained usage of measurements to monitor, analyze and plan improvements
Completely revised yearly operation to generate 10-15% target increases
Created and executed unique incentive programs to stimulate and direct customer focus resulting in a 10-18% increase of Production. Manage the daily production planning and establishment of production schedules
Used tracking and analysis tools to monitor and identify performance inconsistency, monitoring and maintenance of CVOR in fleet operation. Directing and supporting dispatchers, drivers, and profit and loss cost centre team. Developing team targets and annual objectives for cost-savings and ensuring they are met.
Developed and maintained target setting and variance analysis for all inbound and outbound telemarketing sales channels
Created and developed recommendations to improve productivity, quality, and efficiency of operations.
Handle communications and negotiations with external suppliers
Achievements
Collaboratively developed a Regional fuel savings program resulting in cost savings of 18%.
Reducing overall operational budget by 13%.
Achieved and exceeded in increasing production levels 8% in a four-month time frame.
Developed a Regional program outsourcing sales of procured product generating 750K in additional revenue.
Assisting in setting objectives and KPI’s for Distribution program. Result increase by 35% in productivity in House hold picks.
Maintained and monitored quality of inbound and outbound shipments.
Developed strategic plans in cycle and capacity to maximize space for products.
Transformed the formerly dysfunctional logistics program within the GTA. Developing new policies and procedures reducing logistics cost, and increasing customer satisfaction
Collaboratively developed a Regional Confirmation program increasing customer retention by 35%.
Coached, trained and mentored members of the management team empowering them with the tools and insight needed to be value added contributors to the management needs of their business units
Experience
Operations Manager/Durham Power Sweeping
April, 2017- Present
Ensuring the approach of running an organization that supports the concept of continuous improvement
Oversee daily operations of routes/services for our cleaning/street sweeping crew
Manage and provide leadership for all supervisors and direct reporting employees
Manage and attend all Health and Safety meetings and train employees on any safety issues
Prepare the daily schedule of operations on a daily – monthly basis
Manage customer complaints and concerns
Developing, revising, and recommending personnel policies and procedures
Created and developed recommendations to improve productivity, quality, and efficiency of operations.
Develop/update company policies and implement training as needed (Health and safety, MTO regulations, etc.)
Oversee that all employees are adhering to company policies and procedures
Communicate with clients; fulfill their needs by directing/arranging crew for clients requested services
Assist with preparation of RFQ and Bid Tender Responses.
Other duties as directed or required
Assistant Call Centre Manager/The Car Girls
March, 2016- April 21, 2017
Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations
Carrying out needs assessments, performance reviews and cost/benefit analyses
Setting and meeting performance targets for speed, efficiency, sales and quality
Ensuring all relevant communications, records and data are updated and recorded
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
Maintaining up-to-date knowledge of industry developments and involvement in networks;
Monitoring random calls to improve quality, minimize errors and track operative performance;
Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
Reviewing the performance of staff, identifying training needs and planning training sessions;
Recording statistics, user rates and the performance levels of the centre and preparing reports;
Handling the most complex customer complaints or enquiries with professionalism
Organizing staffing, including shift patterns and the number of staff required to meet demand;
Coaching, motivating and retaining staff and coordinating bonus, reward, and incentive programs
Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Operations/Logistics Manager/Canadian Diabetes Association
October 17, 2005 – March 13, 2016
Exercise sound human resource management practices to maintain strong fiscal accountability
Ensures payroll records are accurate, sending information to payroll department of National office
Assisting in setting objectives and KPI’s for Distribution program. Result increase by 35% in productivity in House hold. Developed tracking and analysis tools to monitor and identify performance inconsistency
Managed, coached, directed and motivates local Business Operation staff to achieve quotas to ensure that budgeted revenues are achieved. Developed and delivered a distribution and logistics process within York Region and North Simcoe County.
Managing the daily running of the Call Centre, including sourcing equipment, effective resource planning and implementing Call Centre strategies and operations.
Carrying out needs assessments, performance reviews and cost/benefit analyses (Call Centre)
Setting and meeting performance targets for speed, efficiency, sales and quality;
Reviewing the performance of staff, identifying training needs and planning training sessions;
Developing new policies and procedures reducing logistics cost, and increasing customer satisfaction.
Controls inventory levels by conducting physical counts; reconciling with data storage system.
Focus on safety, cost management and business growth in all interactions and directives
Oversee and liaise with colleagues to ensure stock is maintained and moved efficiently
Monitor and responsible for coordinating the storage, transportation and delivery of goods.
Oversee the 3PL warehouse operations and support the daily operations
Assistant Sales Manager/IKEA, Vaughan
May 5, 2003 – October 12, 2005
Managing operational performance of sales team to ensure performance standards were met.
Providing leadership, direction, coaching, and training of ten sales consultants.
Conducting performance reviews, identifying problems, counseling employees, and take proactive measures to correct problems.
Determining staffing levels; interview and hire new employees.
Develop and administer objectives, operating policies and procedures, budgets, and strategic action plans for achieving goals.
Create and maintain tracking mechanisms for effective prospecting and sales forecast.
Analyze and report traffic flows according to product presentation and marketing calendar.
Audit clean & orderly work environment.
Plan and implement marketing techniques to increase sales and reduce overstock products.
Ensure S/R and SS audit.
Overseeing receiving, warehousing, distribution and maintenance operations
Setting up layout and ensure efficient space utilization
Administrative Assistant/Canada Post Corporation
May, 2000 - February, 2002
General Manager/Four Winds International Group, Oregon
July, 1996 - June, 1997
Purchasing Manager/Canadian Embassy, Manila
May, 1991 - June, 1996
Skills
Business Acumen with provable Recruitment & Retention Strategies
Developed programs resulting in 15-18% savings which lead to production revenue of over 11.2M
Reduced operational budgets by 13% and corporate shrinkage by 20%
Change Management and Workforce Planning
Performed Health and Safety / Training and Development
Leadership skills and the ability to motivate and develop staff
Coached, trained and mentored the logistics and office management team within the GTA
Technical expertise in Operational Management
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) SAP
Education
Business Administration (Bachelor of Commerce)
University of Santo Tomas, Manila1984 – 1988
WSIB
Basic Certification – Part One
Workplace (Specific Hazard Training) – Part Two
AODA Training
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Safety First Training & Support Services – Train the Trainer
CVOR Awareness/Facility Audit Awareness
Carrier Safety Rating Awareness
Hours of Service for Drivers & Managers
Vehicle Inspection Awareness
Slip, Trips & Falls for Transportation
Manual Material Handling
WHMIS
Cargo Securement
Management Fundamental Training
September, 2007 (Ottawa)
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