TAMMY CHIU

**** ***** ******, ********* • 778-***-**** • adajni@r.postjobfree.com

CAREER PROFILE

Event Coordinator with over 2 years of experience implementing excellent customer service at one of Canada’s 50 Best Managed Restaurants in the hospitality industry. Lead events such as corporate meetings, major sports events and private parties and managed customer feedback in the restaurant generating $1 million a year gross sale with a staff team of 50-70 people.

Core competencies include Customer Feedback Resolution, Expense Management, Employee Scheduling and Training Program, Food Safety Management, Event Planning, Inventory Management

CAREER HIGHLIGHT

Increased customer satisfactory to 72% by reducing 50% wait time of food from 40 minutes to 20 minutes for large event groups by creating a condensed custom menu and provided training for kitchen to handle the increased in order volume

Reduced labor cost from 26.2% to 23.9% of gross sales by redistributing roles and duties and developed training materials and group training session to increase efficiency and productivity

Developed marketing strategies to attract customer’s attention by actively showing the product in the air to stand out in 200 other vendors in the Night Market and ultimately increased the numbers of sales by 53% from 28 to 60 transactions per night

PROFESSIONAL EXPERIENCE

BOSTON PIZZA CORPORATE TRAINING CENTRE, Richmond, BC Mar 2017 – May 2019

A family-friendly casual dining restaurant and a separate sports bar that aims to deliver a high-quality dining experience focusing on young families and large groups

Event Coordinator / Restaurant Manager

Lead and coordinated events including corporate meetings, major sports events, private parties that handled up to 230 guests

Created custom menu to target different customers such as large events, specific ethnic group, and sports team to reduce the kitchen meal preparation time by half and increased customer satisfactory to 72% by reducing 50% wait time of food from 40 minutes to 20 minutes.

Managed customer feedbacks to address any dissatisfaction and problems and turned it into a better experience and reduced the negative feedback from 10 to 2 per week by creating weekly employee training program.

BUCKLE UP VANCOUVER, Richmond, BC Oct 2016 – Nov 2017

A retail business selling innovative products located in the largest Asian influenced night market in North America held through the summer months on weekends

Co-Founder

Sold reverse umbrella and cartoon seat belt covers at the Richmond Night Market and developed pricing strategies and marketing strategies to compete with 200 other vendors and increased the numbers of sales by 53% from 28 to 60 transactions per night in two months

Coordinated logistics and negotiated purchase orders with supplier oversea to lower our cost by 33% from $10.8 to $7.2

Supervised sales team and marketing strategy and achieved 75% profit and was selected as one of the top selling retail vendors

AUSSIE PIE GUY, Vancouver, BC Sep 2016 – Feb 2017

A food truck serving an authentic Australian experience all over Vancouver mostly at farmers markets, local businesses and events making Australian meat pies.

Food Truck Manager

Increased brand recognition by attending different neighborhood and businesses ranging from winter festivals, schools, summer farmers markets and theatres in the Greater Vancouver Area

Initiated social media marketing to increase brand loyalty in the community by engaging with customers online and providing special promotion to obtain followers

Collaborated with the owner to expand the catering and inventory capacities by reorganizing our kitchen and free up spaces for 150 more pies to add a potential of extra $1200 per week

VOLUNTEER ACTIVITIES

LIBRA NUTRITION, Richmond, BC Jan 2015 – Present (400 hours)

A group of enthusiastic dietitians that provides community workshops and seminar and nutrition consultation services to help people achieve optimal health and vitality through healthy eating and regular physical activities

Event Coordinator & Cooking Demo Facilitator

Planned and marketed a wide variety of events, ranging from cooking workshops, corporate lunch-and-learn seminars, health fairs, grocery tours to share our expertise in nutrition on behalf of Canadian Diabetes Association and Dietitians of Canada for local communities

Developed and modified recipes for health-related seminars and food demonstrations and performed food demonstrations for local communities and college students

EDUCATIONS & CERTIFICATES

UNIVERSITY OF TORONTO, Toronto, ON 2010 - 2014

Honors Bachelor of Science, Biochemistry and Economics for Management Studies

FOODSAFE LEVEL 2, Vancouver Coastal Health 2015

WINE & SPIRIT EDUCATION TRUST LEVEL 1, Fine Vintage Vancouver 2018

PUBLICATIONS

Peer-reviewed Academic Journal Publication

Chiu, C.H., Huang, S.H., Wang, H.M. (2015). A Review: Hair Health, Concerns of Shampoo Ingredients and Scalp Nourishing Treatments. Current Pharmaceutical Biotechnology, 16(12), 1045-52

Magazine Articles & Columns

“Nutrients and Nutritional Benefits” published in Dietitians at Home 2018 First Edition

“Healthy Eating for the Holidays” published in Foodoir December 2016

“Nutrition to Prevent Hair Loss” published in Voice Richmond Weekly December 2015

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