Training, coaching, facilitation, prog dev, B2B sales and partnerships

Jay Hollowell

Portsmouth, VA • 757-***-**** • **********.***@***.***

SUMMARY

Concurrently: 28 years of experience in corporate training, teaching and employee development; 18 years of experience in B2B sales, business partnerships, account management and upselling; 12 years of experience in management and program development; 7 years of experience in career services, job placement and career readiness coaching.

SKILLS

Training, facilitation and coaching • Teaching (including leadership, entrepreneurship, business and accounting, sales, marketing, career readiness, customer service and professional development) • Program Development and Assessment • B2B relationship-building, sales and account management • Project Management (Element K) • Management (departmental and organization-wide):

EDUCATION AND CERTIFICATIONS/RECOGNITIONS

Bachelor's Degree in Business Administration College of William and Mary

Certificate in Educational Administration - Grace College

Master Trainer - Education for Employment Foundation (International)

Training Certification - Achieve Global

Training Certification - Development Dimensions International

Program Completion - Professional Selling Skills

Mediation Level 1 - Mediation Center Hampton Roads

EXPERIENCE

Vice President of Training/Client Services and Partnership Officer MaxKnowledge, Inc. (01/2006 - Present)

Design, facilitate and evaluate onsite, online and blended training in employee and workforce development, leadership, education, employer partnerships, compliance and career services for clients as well as state associations and accreditation agencies across the country. Training delivery includes pre-assessment, development of training resources, facilitation, and post-assessment/evaluation applications and debriefings. Quite familiar with learning management platforms and resources.

Additionally, contribute to the company's curriculum and program development for CEU-based, online continuing education courses including authoring content, performing edits and revisions, and working with SMEs to ensure that developed courses reach the platform and are available for enrollments. Courses include topics in education, management, compliance and employee development reaching over 2000 employers and 100,000 employees.

Responsible for both new business development and ongoing client account renewals for the company’s Center for Excellence in Education brand. Helped grow B2B program revenues from less than one hundred thousand to over one million dollars in five years through relationship-building, developing and expanding business partnerships, and utilizing account management and retention strategies.

Procure sales and business opportunities for CareerPrepped, MaxKnowledge's new online career success system for building, enhancing, proving and showcasing essential workplace skills. Potential markets include the career education sector, the private business sector, workforce development programs and agencies, and career/technical student organizations.

Provide strategic client support to ensure division’s training programs and tools are being effectively utilized.

Corporate Trainer/Independent Professional Advancement & Training Resources, Inc. (Jay Hollowell dba PATR) (01/2001 - Present)

In collaboration with clients, determine training needs; design and facilitate interactive learning experiences to target audiences; and assess results - ensuring that specific and measurable outcomes are achieved.

Examples of past and current clients (not an exhaustive list) include Sentara Health Systems, Avis/Budget, Infotec, Sysco Foods, Smithfield Foods, Lucas Control Systems, Lifetouch, Bay Creek Resort, Portsmouth Museum Foundation, Virginia Beach Convention and Visitors’ Bureau, Norfolk State University, the Veteran’s Administration, Rotary International, CTSOs, and several municipalities and professional associations.

Areas of training include leadership and employee development, supervisory management, core business competencies, strategic planning, customer service, project management (elementK), conflict resolution, career readiness and professional development.

Facilitator Iacocca Institute/Lehigh University (07/1999 - Present) (contract work)

Develop, revise and teach/facilitate, each summer, accelerated courses in entrepreneurship, career readiness and transition, team-building, leadership and customer service for the Global Village and the Iacocca Global Entrepreneurship Intensive. Students come from around the world to attend these multi-week, culturally diverse and project-led leadership programs. Coach students individually.

Trainer and Leadership Fellow TRI Leadership Resources (06/1997 - Present) (contract work)

TRI provides comprehensive leadership training, conference support services and association management to numerous Career and Technical Student Organizations (CTSO) across the country.

Create and present/facilitate CTSO conference training sessions to high school, college and non-traditional students in areas of career readiness and development, leadership, entrepreneurship, project management, global etiquette and customer service. Coach students individually.

Adjunct Instructor Executive Development Center/Old Dominion University (3/2001 – 8/2008)

Trained regional Municipal Clerks (Virginia and Maryland) each year at their annual conference in several workplace-related areas leadership competencies, employee supervision, time management, project management, accounting and budgeting, and customer service.

Instructor/Part-Time ECPI University (01/1999 - 12/2005 - Approximate)

Taught courses in business and accounting. Also participated as a speaker in faculty development and career services events. (Have currently been a presenter for the last three ECPI Leadership Institutes)

Business Instructor, System Business Chair, Director of Career Services, System Faculty/Staff Trainer, Corporate Trainer Bryant & Stratton College (08/1989 - 06/2000)

Increasing levels of responsibility over 10 years in several positions. Responsible for student instruction, engagement and retention; system-wide curriculum and program development; system-wide faculty and staff training; managing all facets of a career services department including staff supervision, graduate job placement and career readiness coaching of students, graduates and alumni; and serving as a corporate trainer for the college's professional skills center.

Guided the career services department to increase graduate placement rates from 70% to over 91% in three years through employer engagement and partnerships.

Major contributor to developing the college's new Bachelor of Business Administration degree.

Served as a corporate trainer (through the college) for four major, top-tier companies - both national and international.

Headmaster and Business Manager Cornerstone Academy (01/1980 - 12/1987)

Led a private preK-8th grade academy in all areas of operations including board and parent relations, student guidance, program/curriculum development, faculty and staff management (21 employees), budgetary and financial processes, compliance, marketing, transportation, fundraising and administrative duties.

ADDITIONAL CONTRACT ASSIGNMENTS

Education for Employment Foundation (2006 - 2007)

Implemented a workforce development train-the-trainer program throughout the Middle East and North Africa including creating a trainer manual and facilitating onsite training sessions. The program was designed to empower local business owners, government employees and university teachers to better understand the underserved adult learner and to teach soft skills and career readiness skills to program participants for potential employment. The program focused on high unemployment regions. Results included equipping training participants with effective active learning, student engagement and assessment techniques as well as identifying, through observation, potential ongoing trainers for the project.

Harvard Business Publishing (2004-2005)

Determined the feasibility of the publisher approaching the career education sector with online products and services and then drafted an entrance strategy. Project involved research, survey utilization, comparative analysis, marketing strategy and implementation. Results included the publishing division’s acquirement of new clients in the career education field.

Houghton-Mifflin Publishing (2004)

Primary contributor to the publishing company’s former Career Resource Center for college students. Authored articles and developed activities for career readiness, workplace skills, management and leadership.

Landmark Communications (2000-2001)

Developed and implemented a complete management onboarding program for new hires at Landmark's affiliated educational-affiliated institutions including all training materials and resources.

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