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Manager Customer Service

Location:
Tacoma, WA
Posted:
October 08, 2019

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Resume:

Patrick K. Moniz, Jr.

***** **** *** * 253-***-****

Tacoma Wa 98445 adajn9@r.postjobfree.com

Profile

Supply Chain, Logistics, Purchasing, Inventory, and Project Management professional skilled in development and alignment of key relationships, resources, and metrics to achieve business goals and objectives. Deep experience dealing effectively with vendors, suppliers, and contractors providing a broad spectrum of products and services. Highly flexible and able to conform to shifting priorities in spending strategies, product demands, and purchasing timelines through analytical capabilities, exceptional people skills, and a fanatical attention to detail.

Willing to relocate for the right opportunity.

Certifications: Certified Supply Chain Professional (CSCP), The Association for Operations Management

Technology: Microsoft Office Suite – Word, Excel, PowerPoint, Access, Project, Visio

Oracle, General Electric Retail Systems – Accounting, Purchasing, & Inventory Modules

core competencies

Negotiation & Management of Supplier Relationships & Contracts

Sourcing Products/Services with the Best Prices & Terms

Procurement Principles, Procedures, & Industry Best Practices

Inventory Control Procedures for Warehouses & Retail Stores

Defining & Applying Supply Chain Performance Metrics

Construction & Renovation Project Management

Operating & Administering ERP Systems

Managing Projects, Budgets, & Staff.

Teaching, Mentoring, & Leading Teams

Resolving Product & Service-Related Issues

Professional Experience

BACKYARD PRODUCTS BRANCH MANAGER TACOMA, WA 2015 – PRESENT

Branch Manager is responsible for a variety of activities that support the organization. This role is responsible for: maximizing sales and profits, management of branch staff, management of daily operations and process, diplomatic decision making, and co-managing the sub-contractor program with a “hands on” approach.

Key Responsibilities:

●Promotes and provides a safe work environment

●Provides feedback to staff and management

●Ensures processes and procedures are in place to grow the profitability of the branch and market

●Manages inventory including but not limited to: ordering, receiving, storing, shipping, and repairing of product and filing claims

●Timely completion of all auditing procedures and inventory schedules

●Complete promotional merchandising plans within the market by maintaining presentation standards

●Protect company assets and resources including but not limited to: wellbeing of staff, inventory, product handling, and physical facility

Employee management, sub-contractor management, and construction/building materials, or equivalent.(Proficient knowledge of wood working, building products, construction)

●Advanced problem solving skills.

●Exceptional customer service skills.

●Proficient fork lift operation skill

Management of Accounts Payable, Accounts Receivable, Inventory control, and Profit and Loss

Proficient skills in Microsoft Word, Excel, and Outlook.

Competitive total compensation package including health benefits, vacation time, and personal time

Background check and drug screen required

Supervisory Responsibilities

Manage multiple direct reports, as well as indirect supervision of up to 40 subcontractors

Operates in a professional office environment as well as within a manufacturing environment subject to inside environmental conditions and noise.

SEARS HOME SERVICES DISTRICT PRODUCTION MANAGER SEATTLE, WA 2014 – 2015

Controls and manages installation projects for all home improvement products including internal and external product lines. Delivers to district performance metrics: District installation volumes, backlog conversion rate, quality scores, product cycle time, service related costs, and gross profit margins.

Project Management

Provide leadership, management, coaching, and development for all Project Coordinators assigned to specific products or groups of products. Includes scheduling, quality/customer satisfaction, customer service, materials management, and the management of the independent contractor workforce.

Oversee all jobs from initiation to completion including: scheduling jobs with the customer; selecting, assigning, and scheduling the sub-contractor; identifying any special requirements and communicating to the sub-contractor; and reviewing the contract to identify any conflicts or issues in delivery requirements.

Subcontractor Management

Develop selection criteria, recruits, contracts, and trains independent contractors.

Develop and deliver orientation and training on products and installation processes.

Inspect work to ensure quality and consistency of workmanship standards and verify/approve labor bills payment.

Ensures that required insurance coverage is current.

Account Management

Manage client communications, address/resolve service issues, conduct post-installation calls, and ensure job completion approvals have been received.

Resolve contract issues with sales staff.

Point of contact for customers, sales staff, product vendors, and subcontractors.

Ensure proper permits and licenses for all jobs have been obtained and are maintained.

Inventory Management

Order required materials and products, assess inventory needs, and maintain sufficient inventory.

Manage warehouse staff, resolve vendor issues, and perform warehouse duties in emergencies.

Research and report inventory variance discrepancies.

Fleet Management

Active oversight of the company’s fleet, including adherence to state and federal compliance mandates, safe keeping of vehicles and general vehicle upkeep

Warehouse Operations

Oversee warehouse operations to ensure the timely and accurate processing of incoming orders, fulfillment of orders, input of product data into the operating and inventory systems; and all other duties related to maintaining a productive, safe warehouse and managing large scale product needs of large accounts.

PHASE II PROJECT / PURCHASING MANAGER TACOMA, WA 2007 – 2014

Planned, directed, and coordinated activities for multiple projects executed simultaneously for a residential construction company to ensure objectives were achieved within schedule and funding constraints. Responsible for project P&Ls.

Project Management

Prepared and managed the work plan from initiation to completion including determining schedule and budgetary limitations and identifying the requirements, tasks, staff, and resources allocated by project phase.

-Recruited and hired staff.

-Assigned duties, responsibilities, and scope of authority for project team members.

-Prepared project status reports for management and client.

-Collaborated with cross-functional teams to resolve problems, adjust schedule and tasks, and ensure successful completion. Worked with all trades

Ensured compliance with a variety of governmental, state, and municipal state regulations and requirements.

-Coordinated project activities with the government regulatory and other agency requirements.

-Enforced safety rules.

-Interfaced with trade professionals and regulatory officials ( government representatives and attorneys).

-Obtained the necessary permits and required variances.

BRISTOL HOMES PURCHASING MANAGER BELLEVUE, WA 2003 – 2007

Directed activities of organization buying, selling, and distributing materials, equipment, machinery, and supplies including staff recruitment, training, and compliance with corporate standards. Managed purchasing department budgets and all facilities and maintenance and directed all warehouse activity.

Contracts & Procurement

Managed logistics and transportation vendor selection process including specifications for issuing and awarding bids.

Negotiated contracts and formulated service delivery standards and policies with suppliers.

Specified and negotiated pricing, terms and conditions of sale, and warranties of supplier/vendor products.

Created bid proposals, requirements documentation, and tender documents.

Developed and implemented purchasing and contract management instructions, policies, and procedures.

Monitored vendor, service provider, outsourcer, and/or contractor performance to ensure quality of service.

Resolved vendor or contractor grievances and claims against suppliers.

Communications

Developed and delivered management purchasing and inventory performance and status reports.

Established and maintained regular written and in-person communications with the executive management team, department heads, and end users regarding status of pertinent sourcing activities.

Provided metrics and reporting for all purchasing and inventory movement.

Designed and effectively communicated procurement strategies to team members and stakeholders.

Operations

Prepared and processed requisitions and purchase orders for supplies and equipment.

Placed orders, validated shipments, and maintained records of goods ordered and received.

Developed and implemented plans to auction, recycle, or otherwise sell obsolete inventory and equipment.

Coordinated delivery, installation, and storage of office equipment, furniture, and other collateral. Disposed of surplus.

Business Requirements

Reviewed purchase order claims and contracts for conformance to company policy.

Analyzed market and delivery systems to assess present and future material availability.

Monitored and analyzed trends in company spending and inventory control to to identify areas for savings.

TOUCH AMERICA WAREHOUSE & INVENTORY MANAGER SEATTLE, WA 2000 – 2003

Managed the warehouse and staff responsible for order fulfillment. Selected all logistics and transportation vendors and administered all contracts and procurement activity.

Developed purchasing/inventory reports, bid proposals, requirements, and tender documents.

Negotiated pricing, sale terms and conditions, and warranties of goods and products with key suppliers.

Identified potential new vendors/suppliers to secure more cost-effective sources of products and services.

Analyzed trends/market for future pricing, availability, lead-time, and capacity of goods and services.

QUALCOMM INC. REGIONAL TECHNICAL SUPPORT REP SAN DIEGO, CA 1998 - 2000

Set up and monitored Qualcomm Authorized Service Centers (QSC). Recruited staff, provided training & certification for team supporting all subscriber products including providing pre and post launch support. Created field quality reporting, developed training, materials, references, & maintenance manuals.

Facilitated product upgrades and quality inspection.

Managed and audited warranty claims for financial/technical evaluation.

Developed ongoing customer care and loyalty programs

AIRTOUCH CELLULAR SUBSCRIBER EQUIPMENT PURCHASING MANGER SACRAMENTO, CA 1990 - 1998

Managed the purchasing and inventory fulfillment procurement team staffing including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Tracked and sourced all subscriber equipment needs.

Selected potential new vendors/suppliers to secure more cost-effective sources of products and services.

Negotiated pricing, terms and conditions of sale, and warranties of goods and products with key suppliers .

Provided metrics and reporting for all purchasing and inventory activity.

education

Bachelor of Arts, Accounting Core Curriculum, 3 Years Degree Work

American River College (Sacramento, CA) • Sierra College (Rocklin, CA) • Cleveland Institute of Technology (Ohio)



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