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Customer Care Office

Location:
Centurion, Gauteng, South Africa
Posted:
October 08, 2019

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Resume:

Curriculum Vitae

Of

Theodorah Promise Cate Mandlazi

Ms. Promise Mandlazi

2847B Nkowankowa,

16th avenue Street

Limpopo, Tzaneen

P O Box 3475,

Letaba, 0870

The Hr. Manager

Dear Sir/Madam

I am a dedicated lady who is willing to learn new things in the work environment. I have the ability to work independently and under pressure. I have over 3years working experience with Tracker Connect as Installation Support Administrator -CRS Scheduler, 4 years’ experience with MTN as a Call Centre Agent, 3 years Admin skills with ABCS. I believe that I possess all of the necessary skills and expertise to perform this job effectively.

I’m innovative and creative especially in the field of work. I always ensure that I outshine in my work. I can make a positive contribution to your department and I can add value to this department.

The following are my:

Personal Attributes: Reliable, approachable, creative, co-operative, Enthusiastic, organized, dynamic, communicative.

Call centre skills: basic computer, telecommunication and basic customer care,

Retaining irate customers by giving them a one stop solution, Solving network related queries, Provision of network solution to our subscribers, Providing handset information and procedures to our subs, Marketing and promotion of the company’s product, Retention of subscribers by providing excellent service at all times, Advising customers in choice making out of all available contracts and packages

Promoting the MTN brand, Adhere to CS Rules and HR code of conduct, Follow up on escalated before the end of the shift.

IT Knowledge :Troubleshooting computer hardware and software, Installing application software, Operating System, Networking (LAN & WAN), Configuring TCP/IP Addresses, Installing & Configuring VNC, Internet and Intranet, Wireless Network, Novell GroupWise, Anti-Virus software, Connecting Network Cables and Devices. Server installation, configuration & maintenance, network operating system, equipment, protocols.

Administration & Secretary Skills & Knowledge: Basic Computer (Word, Excel, Database, Internet), Customer Care. Ingoing & Out Going Calls (Telephonic), Faxing, Data Capturing, Pastel Accounting Filling & Assisting With Enquiries

Office Administration Skills: VIP Software Payroll System and Data Capturing.

I hope and trust that my application will meet your favorable consideration.

Yours Faithfully

Promise Mandlazi

Cell no: 083******* & 079*******

alternative no: 277********/063*******

Email: adajli@r.postjobfree.com/ adajli@r.postjobfree.com

Curriculum Vitae Of

Theodorah Promise Cate Mandlazi

2847B I.D Number : 840********** NKOWANKOWA Cell No. : 083*******/079*******

Other Contact : 063*******/073*******

P O Box 3475

Letaba, 0870 E-Mail : adajli@r.postjobfree.com/ adajli@r.postjobfree.com

Profile

I am result driven, able to work in a team, alone and under pressure. I am young, dedicated and, I have a strong focus on critical and I have a strong focus on critical deadlines and timely results together with good planning and prioritization capabilities. Also have a positive and a flexible approach to my work, with excellent interpersonal and communication skills to be able to liaise with my colleagues.

Qualifications and Experience

Current Experience

Organization: Tracker

Duration 01/12/2015 till to date

Position: Installation Support Administrator-Scheduling Department

Duties:

Establishing, building and maintaining relationships with Tracker Various partners,

Contact Administration, feedback daily statical reporting

Provide service within the region as well as other departments/regions/staff within Tracker

Data Capturing

Follow up leads/queries

Scheduling fitments of Tracker units

Monitoring effective utilization of Tracker Technicians

Outsourcing of work to fitment centers

Management of potential cancellations

Taking ownership of all queries received and calls taken and assisting the client within SLA’s

Previous Experiences

Organization MTN Polokwane

Position Call Centre agent training

Year 02 October 2009-23 October 2009

Year 14 April 2011-27 November 2015

Position Call Centre Agent (CSR Executive)

Reason for leaving New Post at Tracker

Ensure Efficient and Effective Administration

Retaining irate customers by giving them a one stop solution,

Solving network related queries

Provision of network solution to our subscribers

Providing handset information and procedures to our subs

Marketing and promotion of the company’s product,

Retention of subscribers by providing excellent service at all times,

Advising customers in choice making out of all available contracts and packages

Promoting the MTN brand.

Adhere to CS Rules and HR code of conduct

Follow up on escalated before the end of the shift

Quality

Control record management system for easy retrieval. Ensure security of confidential documents.

Ensuring that the facility generally in order, cleanliness of the facility.

Maintain confidentiality of information

Maintain channel of communication

Organization Department of Justice

Position Voluntary work as court interpreter

Year from 02 June 2009 till 1 October

Organization: TELKOM SA

Position: Internet Technical Support Telecommunication

Duties: Practical & Theory - Basic Customer Care, E-mail

Configuration, ISDN, ADSL, Dialup Connection configuration

(Telkom Product & Services)

Organization: GROUP4SECURICOR

Position: Data Capturer

Duties: VIP Payroll Software Data Capturing

Organization: Academy of Business & Computer Studies

Position: Call Centre

Duties: Inbound & Outbound Calls, Customer Service & Care

Duration 1st September 2007 – end September 2008

Reasons for Living Temp Post for Telkom

Company: Academy Charity Trust

Position: System Support Engineer Level 5

Date Of Resume: 14th May 2007 Till 31st August 2007

Duties: Certificate on:

Designed the Network topologies & Physical Network Plans

Laid and clamped cables, Trucking’s, Network points and

hub

Installation of Equipment (Windows XP/2000/ Server etc)

Testing Installation, Configuration of Equipment (Operating

Systems)

Administer a Local area computer network& Troubleshoot

Identify network connectivity problems, Install Applications

(Internet, Mail Server etc), Exercise preventative

maintenance measures on IT systems

Company: Academy of Business & Computer Studies

Position: Office Administration & Secretarial

Date Of Resume: 6 February 2005 Till August 2006

Reason for Leaving: Learneship for System Support

1st September 2006 till 30 September 2007 Part Time Basis

Achievements: Basic Computer (Word, Excel, Database, Internet),

Customer Care

Ingoing & Out Going Calls (Telephonic), Faxing, Data

Capturing, Filling & Assisting With Enquiries.

Personal Data

Surname : Mandlazi

Names : Theodorah Promise Cate

Criminal Offence : None

Nationality : South African

Languages Spoken : Tsonga, N.Sotho, & English

Dependents : Two

Health Status : Good

Driver’s License : Learners code 10

Educational Background

Highest Standard : Matric Grade 12

Name Of School : Bankuna High School

Year Matriculated : 1999

Subjects : Tsonga HG, Afrikaans 2nd Language HG

English 2nd Language HG, Geography SG, Economics SG

Post Matric Qualification

Institution : Academy of Business and Computer Studies

Course : Information Technology

Year : 2000

Obtained : Diploma

Enrichment Subjects : Basic Bookkeeping, Pastel Accounting, C++, Delphi, VB, Internet &

web Design, PJ, Business Environment, Business Communication,

Microsoft Office, Data Management, Data communication &

Networks, System Analysis & Design and Information Systems.

Other Qualifications

Learnership Programme

Institution : College Campus

National Certificate : System Support Engineer (Learnership)

Level : Level 5

Unit Standards : Monitor, Maintain and Test System, Install, Administer and

Commission a LAN, Design a LAN for Departmental Office,

: Client Server Networking & Network Architecture and Standards

Year : From The 1st of August 2006 Up to 31st July 2007

Duration : (For Theory)

A+ Certificate

Institution : Academy of Business & Computer Studies

Course : PC Engineering A+

Year : 2007-2008

Subjects : Diagnosing & Troubleshooting (Assembling & Dissembling of

Computers)

: Portable systems

: Hardware Concepts (Hardware Troubleshooting)

: Memory Management

: Network Operating Systems (Installation of Software)

: Printers (Printers Installation & Configuration)

Computer & Other Skills and Qualifications

INSTITUTION : TECHNIKON SA

Course : Information Technology

Year : From 2000-2001

Subject Passed : Computer Literacy

Other Certificate

Institution : INTEC COLLEGE

Course : Project Management

Subjects : Cost Management Accounting, Managing a Project Team and

Intro. To Project Management

Year : From 2001-2002

Obtained : Certificate

Institution : UMSOMBOVU YOUTH FUNDS

Course : IT-Entrepreneurship Training

Subjects : Ms Outlook, Excel, Ms Word, PowerPoint &Internet/HTML

Year : 2009

Obtained : Certificate

Skills and Development

Company : UMSOMBOVU YOUTH FUNDS

Year : 2009

Enrichment Subjects : Business Skills covers;

Preparing to start own business, Guide to start own business,

Costing & Pricing, Accounting & Cash flow, Business Planning,

Tendering, Basic Customer Care etc

Careers Objectives

To consolidate and gain crucial experience and in the long. To contribute within an innovative company that supports learning and growth. To achieve high standards and acquire an impressive track record in the industry

Summary:

I am able to learn fast and always put extra time and effort when required. If given the opportunity,

I believe I could add value to your Company with these skills and qualifications

List of Reference:

1.Mrs. Rhandzu Hazel Tharaga

Position Labour Inspector

Contact Numbers 083-***-****/ 082-***-****

Office Number (015-***-****

Company Department of Labour

2.Mr. Winstuf Meso

Position Supervisor

Contact Numbers 083-***-****

Office Number (011-***-****

Company MTN SA

3.Phindile Nene

Position Revenue Assurance

Contact Numbers 083-***-****

Office Number (011-***-****

Company MTN SA

4.Jaco Pelser

Position Supervisor

Contact Numbers 082-***-****

Office Number (011-***-****

Company Tracker

5.Millicent Ngobeni

Position HR Consultant

Contact Numbers 073-***-****/ 076-***-****

Office Number (011-***-****

Company Supersport

6.Ms. Phyllis Mathonsi

Position Telecom Operator

Contact Numbers 082-***-****

Office Number (015-***-****

015-***-****

Company Sports & culture

7.Mr. Golden Mandlazi

Position Lab Assistant

Contact Numbers 060-***-****/ 073-***-****

Office Number (031-***-****

Company Tiger Brands



Contact this candidate