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Salesforce Office

United States
October 08, 2019

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Mary Sullivan

**** ******** **. ******* *******, Il 60008



Passionate HR professional with a drive to deliver premiere employee experience with diverse HR disciplines in shared services, total rewards, onboarding, and HRIS. Expert in leveraging data to align business strategies and HR goals for maximum success.


CDK Global Hoffman Estates, Illinois

Senior HR Operations Specialist March 2016-Current

Team Lead for HR Shared Services and Staffing Coordination

Provide project-related support in executing back-end processes such as severances, company acquisitions and performance management

Led implementation of HR Operations desktop procedures and new SalesForce instance

Assist in testing scenarios for GlobalView and eTime

Implemented process improvement for staffing and leaves

Report monthly metrics to HR Director, HR Senior Director and in HRLT meetings

Resolve all escalated HR issues within 24 business hours

Administrator of myCareer HR self-service portal

Collaborate with Recruitment, Retainment and HR divisions to ensure standard daily procedure and problem solving

Lead implementation of internal promotion process during yearly merit cycle

Onboard 25 new hires weekly and coordinate orientation of employees

Input 30 new employee records, promotions and separations in the HRIS weekly

Reduced issues with compensation workflows by 50% within a month

Manage an average of 1,500 cases monthly with a 48 business hour resolution timeframe

Assist associates with a wide range of HR trouble shooting including direct deposits, I-9’s, promotions, terminations, new hire process, merit-based compensation, address/work location changes, restructuring and restrictive covenant agreements

Research and resolve an average of 30 pass thru errors daily

DeVry University Naperville, Illinois

Academic Advisor III May 2013-March 2016

Provided guidance to students while handling academic related requests including curriculum concerns or issues, student orientations, academic appeals, probation and dismissal counseling

Consistently exceeded in all objectives, which include student experience, business objectives, and advising accurately

Assisted in new and continuing advisor training

Assisted Team Lead in escalations and additional projects

Assist students in receiving additional resources to ensure their success in courses

Synergy55/Composites One Arlington Heights, Illinois

Receptionist January 2013-May 2013

Helped respond to credit requests using MXP

Organized and distributed incoming and outgoing mail

Fulfilled daily projects for different departments (Accounts Payable, Finance, Credit, and Human Resources)

Scheduled an average of ten corporate meetings weekly


Western Illinois University

Macomb, Illinois

Bachelor of Science Psychology








Microsoft Office

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