JULIA N. PLAZA-PONTE
Aldie, VA 20105
Responsible, adaptable and organized professional with excellent interpersonal skills seeking a private sector service IT career that maximally leverages my personal strengths and professional background.
Cleared professional with strong case management experience conducting national security investigations, as well as support to the mental health and medical communities.
Possess strong customer focus and excel in in fast-paced and dynamic environments.
Employ strong interpersonal communication, multitasking, problem-solving and conflict resolution skills.
Current Department of Defense (DoD) Top Secret clearance with Single Scope Background Investigation (TS/SSBI) as of February 2019.
University of Pittsburgh, Pittsburgh, PA: Bachelor of Science in Social Work: 2001 – 2004
Resource Manager, TekMasters LLC, Chantilly VA: July 2019-Present
TekMasters is an Information Technology (IT) recruiting firm with $40 million in annual sales. As a Resource Manager, provide contracting support to the Intelligence and IT Communities by recruiting high-impact cleared personnel to CIA, NSA and NRO at the Secret, Top Secret, CI and Full Scope Polygraph levels.
Maintain familiarity with and evaluate core skill sets for a variety of specializations, to include Systems/Network Engineers, Software Developers, Hardware & Software Testers, Desktop Support, Configuration Managers, Security Engineers, and Administrative Assistants.
Conduct candidate screening by verifying and validating qualifications. Make detailed hiring recommendations to hiring staff based on suitability.
Facilitate verification and passage of clearance levels to appropriate security personnel and generate additional sales leads.
Background Investigator, Perspecta Risk Decision Group, Chantilly, VA: February 2019 – July 2019
Perspecta is the largest provider of background investigation services for the U.S. government and private sectors. As a cleared Office of Personnel Management (OPM)-credentialed investigator, conducted over ## independent background investigations to determine eligibility and suitability for access to classified U.S. Government information.
With minimal oversight, independently schedule, prioritize and manage case load and strict investigation timelines in a fast-paced and dynamic environment, while maintaining transparency and communication with colleagues and superiors.
Leverage excellent interpersonal, multitasking and case management skills by conducting in-depth, face-to-face interviews and executing public and private record searches. Conduct timely and detailed follow-up with a variety of individuals and investigative leads, to include government officials, colleagues and supervisors.
Verify and document anomalies and derogatory information, stressing accuracy, confidentiality and strong record keeping. Refer candidate files to adjudication personnel for final determination of clearances.
Administrative Assistant III/Call Center Representative, Fairfax County Department of Family Services, Fairfax VA: January 2018 –Feb 2019
Utilized excellent customer service skills and professional demeanor to over ### field customer inquiries at a high-volume administrative call center. Based on customer need and situational concerns, referred clients to care providers, both efficiently and accurately.
Maximized customer outcomes by maintaining thorough and timely knowledge of benefits. Queried and research various public and private databases to give clients up-to-date and accurate information regarding public assistance benefits, while adhering to strict rules of confidentiality.
Master Stylist, Moxie Hair and Body Lounge, Charlottesville VA: July 2011 - October 2017
Conducted thorough and detailed consultations to establish attainable outcomes and ensure client satisfaction with services. Due to excellent client rapport, product sales and client retention, promoted to Master Stylist within first year on the job.
Mastered the art of precision haircuts with shears and razors. Maintained expertise in hair color formulation and other skills through continuing self-funded or employer-provided education.
Front Office Coordinator, Pittsburgh Vein Center, Monroeville PA: October 2008 - January 2010
Managed all front office activities in order to optimize patient management and operational workflows, while leveraging excellent interpersonal, multitasking and communication skills.
Maintained awareness of patient needs and coordinated care between multiple service providers in order to maximize scheduling efficiency and service delivery. Provided timely and effective responses to patient communications and conducted follow-up as needed in order to increase patient satisfaction.
Provided comprehensive administrative support to surgical staff, clinical and office managers, and vendors. Independently managed scheduling, billing resolution, office administration, referrals and other customer service duties. Ensured proper storage and maintenance of patient records in accordance with HIPAA laws. Assisted in recruiting and professional outreach efforts to expand patient base and capabilities.
Case Manager, Ursuline Senior Services, Pittsburgh PA: August 2007 - June 2008
Conducted interviews with client, family and medical professionals to determine eligibility for senior care benefits, to include in home, health, personal and home-making services.
Monitored and documented the holistic well-being of clients. Implemented knowledge of existing resources and laws to arrange required medical care, social activities and housing arrangements in order to maximize client well-being.
HIV/AIDS and Mental Health Case Manager, Residential Alternatives Living Management (RALM) Fayetteville, NC: January 2005 - August 2007
Located, researched, coordinated social and medical services related to maintaining the safety, health and well-being of clients involved in the public and mental health systems.
Consistently monitored and documented client living arrangements and quality-of-life issues to ensure optimal care and appropriateness of Mental Health and HIV services. Maintained awareness of funding and eligibility requirements and developed clear and concise treatment plans for clients.
Worked independently and with minimal supervision to carry out duties in a timely and professional manner, and while reconciling available resources personal and community safety.
Mental Health Case Manager/Supported Employment Specialist, Cumberland Residential and Employment Services and Training (CREST), Fayetteville, NC: August 2004 - January 2005
Provided critical skills evaluation and job assessment services to disadvantaged clients involved with the Vocational Rehabilitation Program. Executed previously-mentioned case management responsibilities but excluding services involving HIV clients.
Identified potential employment sites and coordinated with employers to provide suitable job placement and job tasks for clients. Authored, administered and enforced county-approved behavioral plans, adapting as needed.
Conducted a variety of training duties for clients in order to ensure successful performance of job tasks in accordance with their individualized vocational plans. Training duties included role playing, social interaction exercises, and strategies to develop strong personal and work habits. Documented client progress in daily notes, noting specific details of behavioral changes and reported changes to superiors.