Employee Relations Housekeeping

Miguelina Lavergne

305-***-**** E: *********.********@*****.***

***** ** ***** ****, *****, FL 33186

PROFESSIONAL SUMMARY

Driven HR Director bringing over 30 years' experience in the Hospitality Industry. Forward -thinking proficient in hiring, developing and motivating employees. Able to build rapport at all levels and resolve issues in a timely manner. Excellent skills in employee relations and benefits oversight.

Self-motivated, results-oriented experience in all areas of HR, including policy development, performance management, benefits administration, recruiting, interviewing, training and public speaking.

Highly responsible, organized HR Executive who is a dynamic leader, team player, motivator, enthusiastic, assertive and detail oriented.

SKILLS

Having worked with Five Major Hospitality Brands, I have completed a vast number of training programs.

●Labor relations

●Human resources

●Payroll coordination

●Recruitment strategies

●Personnel files

●New employee training

●Performance appraisals

●Equal opportunities facilitation

●Conflict resolution

●Personnel recruitment

●Compensation structuring

●Compensation and benefits

●Team guidance

●Oral and written communication

●Labor negotiations

●Policies and procedures

●Benefits administration

●Workforce improvements

WORK HISTORY

Human Resources Director 05/2012 to Current

Miami Beach Resort Miami Beach, FL

●Provided HR leadership during a period of Union Negotiations.

●Organized all employee relation events and successfully created a motivated workforce.

●Ensured the benefits program was administered properly and kept in accordance with the employee insurance program.

●Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

●Researched and selected employee benefits plans.

●Oversaw the workers' compensation program for employees who had been injured on the job.

●Monitored and handled all employee claims, including performance-based and harassment incidents.

●Collaborated with department managers to assess needs.

●Conducted exit interviews to better understand the reasons why employees were separating from the company.

●Structured compensation and benefits according to market conditions and budget demands.

●Provided immediate updates to the entire employee pool when policies/procedures were changed or altered.

Director Of Housekeeping 05/1999 to 05/2012

Miami Beach Resort Miami Beach, FL

During my position as Director of Housekeeping the Hotel had 2 former Management Companies ; LXR Miami Beach Resort and Wyndham Miami Beach

●Responsible for all operational aspects of the Housekeeping Department in a 424-room Resort with a Union employee body of 80 staff members.

●Participated in cross-trained positions including Guest Services and Rooms Control.

Director Of Housekeeping 11/1995 to 05/1999

Wyndham Miami Airport Miami, FL

●This was the former Sheraton Riverhouse, I was part of the team that achieved the upgraded to the Sheraton Gateway Brand.

●Responsible for all operational aspects of the Housekeeping Department

●A 408-rooms Airport property which provided knowledge and experience by working in a uncertain and fast changing levels of occupancy due to distressed flights and high volume pre and post cruise short length of stay.

EDUCATION

Bachelor of Arts Business Administration 1982

Universidad De Panama, Panama, Republic Of Panama

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