Customer Service Administrative Assistant

Anjelynn Pydiah

Phone Number: 416-***-**** Email-Address: ****************@*****.***

OBJECTIVE: To gain experience in a work environment and in customer service Qualifications

● Bilingual (English and French) in oral and written communication

● 5 years of Customer Service experience and 1 year experience in administration

● Proficient in HTML5, CSS3, Microsoft Word, Outlook and Excel Work Experience

Bilingual French Customer Service Representative, Canpar Express, Brampton July 2019-August 2019

● Assisted shippers and receivers with requests such as tracking packages, scheduling pick up for packages

● responded to emails from the terminal as well as keeping customers up to date with their parcels

● Escalated complaints to the proper contact and documented tickets for lost or damaged items Bilingual French Customer Service, ADT Security, Mississauga, ON November 2018-July 2019

● Assisted technicians across Canada with their day-to-day service appointment

● Confirmed and assisted customers with scheduling appointments or any other services

● Contacted customer information to other team workers and reported complaints to team managers Administrative Assistant, Cimco Refrigeration, Toronto, ON April 2018-August 2018

● Filed archives and documented employees information using Excel

● Documented payroll using SAP program, calculated timecard and scheduled employees on a daily basis

● Track attendance, tardiness and planned absences for employees and set-up special annual events Administrative Analyst, University Health Network, Toronto, ON June 2017-September, 2017

● Issued invoices or claims to patients or insurance companies and updated agreement forms

● Processed payment on HRCM program and familiar with cash registers, debit-credit machines

● Completed daily financial reports for purchases from clinics and pharmacies Bilingual Customer Service, Receptionist, Children’s Aid Society, North York, ON…..September 2016-June 2017

● Signed in clients and notified designated social workers via telephone and email using Outlook

● Supported assistants with administrative tasks such as organizing and delivering documents and mail

● Scheduled appointments and meetings using the event scheduling EMS Software Bilingual French Customer Representative, Stericycle, North York, ON June 2016-September, 2016

● Offered support to interlocutors for companies such as SickKids

● Collected callers’ information and payments and escalated calls to designated managers Education

York University Full time September 2014 - April 2016, Part time September 2017- April 2018 Graduated from Holy Cross Catholic Secondary School, Kingston, ON Volunteer, leadership experience and interests

Dance(Hip Hop)

● Sinigang Gang - FSAY Performance Team, Culture Shock, Betty Oliphant Theatre……March 30, 2019

● Choreographed and performed dance routines to young adults and adolescents for UPAK Christmas events Anjelynn Pydiah

Phone Number: 416-***-**** Email-Address: ****************@*****.*** References available upon request

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