Customer Service Manager

RESUME

PERSONAL INFORMATION

First Name: John

Last Name: Ngateme

Residence address 12 Fairwood, St John’s NL A1A 3Z5

Phone: 709-***-****

Languages: English and French (Bilingual)

Phone number: 709-***-****

E-mail Address: ********@*****.***

PROFIL

I am adaptable, punctual, reliable, innovative, respectful, follow directions to the letter am also organized and a good decision maker.

CURRENT WORK EXPERIENCE

Assistant Manager at Abba Emergency Housing Shelter Inc. Newfoundland and Labrador Housing Corporation (NLHC) June 2019- Now (Part time)

Administrator in Management

Acted as a Case Manager responsible for developing Plans of Care, daily reports, scheduling appointments, planning and executing programs, debriefing to clinicians, and connecting with multidisciplinary teams (Children's Aid Society, Police Department, Hospitals).

Communicated with family members and/or caregivers on a regular basis in order to inform them regarding resident's performance and development.

Worked collaboratively with other community agencies and institutions by linking residents with diverse programs and resources where they can find support to specific needs.

Network Administrator

At Emergency Housing Shelter Inc. Innovation April-June 2019

Designed and implemented a Microsoft SQL 2008 server database greatly improving record keeping and access to records.

Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.

Designed, managed and maintained group policies.

Developed and supported custom backend software for use of job tracking, inventory, shipping and workflow management.

Customer service Management (SP & data) Retention service care

October 2018- Feb 2019

Prepare product or service reports by collecting and analyzing customer information.

Follow communication procedures, guidelines and policies

Work with customer service manager to ensure proper customer service

Prepare product or service reports by collecting and analyzing customer information.

Build sustainable relationships of trust through open and interactive communication

Computer Support Specialist at Daystar University May 2018- September 2018

Managed various areas of support including email and Windows installation, configuration and upgrade issues.

Maintained and monitored support for all TCP/IP network configurations.

Installed and performed repairs to hardware, software, and peripheral equipment.

Setup equipment for employee use, ensuring proper installation of operating systems and necessary software.

Achieved a high level of customer satisfaction.

Helped teachers and interacted with students during class as part of the Gates program.

Troubleshoot with remote access applications like Apple Remote Desktop and Team-Viewer 15

Provided over the phone support.

Computer Support Specialist/instructor Internship (Work term)

Oversaw the daily performance of computer systems

Answered user inquiries regarding computer software or hardware operation to resolve problems

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary

Configured, monitored, and maintained email applications or virus protection software

Networked computers and routers so that they are able to communicate and share information

Configured, and tested computer hardware, networking software and operating system software

Entered commands and observed system functioning to verify correct operations and detect errors

Education & Qualifications

Skills

Communicated with all team members on issues of mutual concern through meetings, written communication, and tracking systems

coordinated the installation of new computer hardware, software, and networking equipment

Created and implemented changes to the test plans to ensure that all software functions are thoroughly tested

Initiated, resolved, and documented Call Center support calls

Installed and maintained all workstations and file servers

Installed network cabling, routers, and hubs to provide campus/staff with network connectivity

Installed new operation systems, network drivers and file sharing systems

investigated all problems with classroom and distributed networks

Maintained and troubleshoot local area networks to include Ethernet and Local Talk networks

System and Business Administration Skills

Systems Analysis and Design

Database Management Systems o MySQL

o SQL

o Ms Access

Windows-based Systems

oMicrosoft Office Packages

Computer programming language skills: Proficiency in C#, Visual Basic, Java/Mobile programming, PHP, HTML, CSS and java script.

Education

Bachelor Applied Computer Science 2018 Graduate

IBM Mastery Internet Security Certificate

Distributed System Project Management Certificate

Data Communication Security and Network Controls Certificate

End User professional Diploma

Application Security Analyst Mastery Award certificate

Rogers End User Management Wireless Service

AWS Amazon RDS Service Primer

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