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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Salary:
15000 to 25000
Posted:
October 08, 2019

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Resume:

CURRICULUM VITAE

OF

STANLEY LETSWALO

PERSONAL DETAILS

SURNAME : LETSWALO

1ST NAMES : STANLEY

DATE OF BIRTH : 17 MARCH 1977

ID/PASSPORT NUMBER : 770**********

GENDER : MALE

HOME LANGUAGE : SEPEDI

OTHER LANGUAGE : ENGLISH

NATIONALITY : SOUTH AFRICAN

RACE : AFRICAN

STATE OF HEALTH : GOOD

MARITAL STATUS : SINGLE

CRIMINAL RECORD : NONE

HOBBIES & INTERESTS : READING,SOCCER,MUSIC & SHARING IDEAS EXTRAMURAL ACTIVITIES : DEPUTY CHAIRPERSON OF YOUTH EMPOWERMENT SERVICES

CONTACT DETAILS

RESIDENTIAL ADDRESS : 1998 SEMUNYE STREET

PHOMOLONG SECTION

TEMBISA

1632

CONTACT NUMBER : 072-***-**** / 073-***-****

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : NGWANA MASEDI HIGH ADDRESS : PO.BOX 1877 TZANEEN 0850

HIGHEST LEVEL PASSED : GRADE 12

SUBJECTS PASSED : ENGLISH 2ND,SEPEDI 1ST,AFRIKAANS 2ND,BUSINESS ECONOMICS ECONOMICS

YEAR OBTAINED : 1998 AGGREGATE : E

EMLOYMENT HISTORY

COMPANY : NEXUS

POSITION HELD : OPERATIONS SUPERVISOR

PERIOD EMPLOYED : 04 MAY 2017 TO DATE

CONTACT PERSON : ANDRE ARENSE

CONTACT NUMBER : 082-***-****/079-***-****

COMPANY NAME : FAST FREIGHT POSITION HELD : LOADING SUPERVISOR PERIOD EMPLOYED : 13 APRIL 2011 TO 2016 CONTACT PERSON : LUCHELLE JOUBERT POSITION HELD : NIGHT SHIFT MANAGER.promoted on the 13 Aprill 2012 CONTACT NUMBER : 011-***-****/ 074-***-****

REASON FOR LEAVING : COMPANY LIQUIDATED ON 13 JUNE 2016

KEY RESPONSIBILITIES : Logistics experience

Will be responsible to prepare daily schedules against orders and lead time.

Manage the movement and storage of stock in the warehouse by developing, implementing and maintaining efficient standard operating processes and methodologies which is also inclusive of cost of the inventory, warehousing and transport.

Optimizing the utilization of full warehouse storage capacity through the calculation of warehouse floor area and the assessment of the availability of space and preparing stacking/storage plans in order to facilitate financial returns.

Ensure that accurate and complete accounting, reporting and internal control systems are in place and functioning and that all relevant records are properly maintained including preparing performance reports against warehouse KPI’s.

Ensure inventory is well managed through the monitoring of the quantity and quality of commodity(ies) stored, carrying out random warehouse checks and producing regular stock reports and daily stock positions.

Ensure workplace health, safety and security requirements in respect of the building and stock are met and carry out risk identification and assessment and implement corrective actions where relevant in order to safeguard the company and its employees.

Plan the arrangement of goods within the warehouse and organize special requirements for stock such as chilled goods, hazardous materials or fragile products.

Develop and maintain a schedule for the planned maintenance of vehicles, machinery and equipment and arranging of repairs and replacement of equipment in order to ensure an uninterrupted service.

Enhance the utilization of existing/ new technology and ensure compatibility with operational requirements, facilitating integration through the development and implementation of support processes, platforms and mechanism including equipment control and maintenance.

Lead the Warehouse team including TES employees through the planning and allocation of work, developing and motivating subordinates.

Proactively monitor and ensure compliance of all relevant legislative requirements and that all activities in the area of responsibility are compliant with company specific regulations

Management of stock and packing of stock

Account for breakage and keep record book updated

Ensure good housekeeping

Assist Sales Centre Manager with variance analysis

Keep optimum stock levels

Offload deliveries and pack correctly

Checking actual deliveries against invoice

Carry out of monthly stock take and report to manager

Plan daily delivery routes with drivers

Counter sales duties

COMPANY NAME : VIRTUAL LOGISTICS POSITION HELD : DEPRRIEVING CLERK PERIOD EMPLOYED : 22 APRIL 2010 TO 31 JANUARY 2011 CONTACT PERSON : BONGANI MAGAGULA POSITION HELD : OPERATION MANAGER CONTACT NUMBER : 072-***-****

COMPANY NAME : SKYNET EXPRESS

POSITION HELD : TRUCK ASSISTANT

PERIOD EMPLOYED : NOVEMBER 2006 TO AUGUST 2009

CONTACT PERSON : SABELO MOTHA

POSITION HELD : SUPERVISOR

CONTACT NUMBER : 011-***-**** / 082-***-****

COMPANY NAME : CHECKERS HYPER

POSITION HELD : SHELF PACKER

PERIOD EMPLOYED : OCTOBER 2000 TO SEPTEMBER 2002

CONTACT PERSON : NICOLAS MOLEWA

POSITION HELD : SUPERVISOR

CONTACT NUMBER : 015-***-****

CONTACT PERSON : MS. MAHOMANE

POSITION HELD : TEACHER

CONTACT NUMBER : 072-***-****

DUTIES : RECEIVING OF STOCK

DISPATCHING OF STOCK

SORTING OF STOCK

CHECKING OF STOCK

DEPRIEF.

ATTRIBUTES:

• Be competitive and results orientated

• Excellent communication and interpersonal skills

• The ability to establish rapport with people at all levels

• High energy to work in a fast pace environment

• An individual with the ability to work under pressure

• Excellent organisational and administrative skills

• Excellent numerical & problem solving ability

• Strongly ethical with high integrity

Customer Service & Quality.

Ensure that the customer gets the best possible service from your Sales Centre.

Stock Control.

Ensure that the quality of stock is to company standards on delivery.

Manage the control and packing of stock and implement access control to store.

Manage the receipt and return of stock by doing regular stock counts and full stock takes and deal with variances during stock take procedures.

General

Strive to maintain company standards.

Make sure that your Factory floor complies with the good hours

Duties:

Planning of delivery schedule for optimal effectiveness

Assisting customers

Invoicing orders

Loading of delivery vehicles, receipt of payment and reconciliation of trip sheet

Receiving of meat according to company policy

Vehicle tracking and petrol orders

Responsibility and authority:

Following company policy and procedure

Supervision of customer and staff

Risk management at back door

Personnel not to use back door

Control over waste and rubbish that leaves the shop

Management of returns, credits and authorisation of purchases

Receipt and recon of petrol orders

Control and supervision of personnel in department and staff in the dispatch area

Any discrepancy reported to senior management

Petrol orders for delivery vehicles



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