Customer Service Technician

Anmol Vinayak

** ****** ******, ********* ** M*J*A3

*****.*******@*****.*** +1-226-***-****

Self-motivated and reliable IT Field Technician seeking a position of increasing responsibility with potential for advancement.

Professional Experience

St Clair College Alumni Association, Windsor ON 03/18 - 04/19 Help-desk Support Technician

1-year experience working in an IT Service Desk/inbound Call Center environment

• Experience using ITSM Ticketing tool service now to manage and track incidents preferred

• Transferred conversations into tickets/email.

• Saved all data on existing pc, migrated applications,

• Installed, modified and repaired computer hardware and software

• Worked closely with other departments/organizations and collaborating with other IT staff. Roevin Technical People (Adecco) 07/19

Desktop Technician

• Set up and troubleshoot domains, user accounts and software accounts.

• Install, maintain, and troubleshoot desktop and laptop computers with and for end users.

• Coordinate with vendors to resolve problems.

• Add or replace memory, new keyboards, motherboards, and other components.

• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

Education

St Clair College (Windsor ON) 01/18 - 05/19

Computer systems Technician and Networking

• Create Programs with HTML, CSS and PHP

• Configuration of windows deployment

• Hardware configuration and maintenance

Key Skills

• Provide exceptional customer service in person, via phone and email as appropriate

• Be responsible for responding to, deployment, documenting and resolving service tickets in a timely manner according to SLA.

• Resolve help desk issues including troubleshooting hardware and software issues

• Onboard new employees with hardware and general training.

Contact this candidate