Customer Service Sales

PROFESSIONAL EXPERIENCE

Summer Hire Clerk

***th Maintenance Support Squadron/MXDXAB

May 2019 – Present

Series: GS-0301-03

Hours per week: 40

Hill AFB, UT

Duties, Accomplishments and Related Skills:

-Assisted supervisors with office duties i.e., filing, typing memos, letters, correspondence and briefing charts. Filed PRs in Historical files. I was responsible for sorting and distribution of incoming and outgoing mail.

- Generated and distributed bi-weekly reports to management of all items on work for the production shops. Created additional queries and reports upon request. Assembled and generated power point slides for daily tier meetings with group office. Analyzing a broad range of information and requirements for production shops to develop reports, data gathering, and evaluations for the production line.

-Received on-the-job training by Division secretary on filing numerous subjects, overtime sheets, vindicator card sheets, time sheets, and correspondence IAW Air Force Directives. Disposed files IAW AF Directives at end of year. I queried files, retrieved information and re-filed documents. Responsible for inputting file maintenance and dispositions.

-Ordering supplies, entering invoices into all computer legacy systems. Perform daily monitoring of open items to ensure current activities and shipments will make their delivery time frame. Check shipments when they arrive to ensure orders have been fulfilled correctly and all supplies meet requirements. Contacted vendors to verify national stock numbers (NSN) were valid and prices of goods are correct. Maintained up to date files of paid invoices and back-up records at all times. Monitor status of material support by identifying, analyzing, and resolving material problems. Ability to apply inventory management practices to establish the supply systems, acquisition methods, issue receipts, and apply the correct disposal procedures.

-Knowledgeable in production material storage and distribution practices.

-Capable of planning work problems and procedures, such as organizational changes, communication, inventory, and cost breakdowns. Ability to communicate well orally and in writing, clearly, sufficiently, and with precise accuracy.

-Perform and monitor the 215’s for the lock out/tag out library book for the organization.

-Develop and implement warehouse procedures to maintain a standard operating manual to be used by current and future employees.

-Knowledge of all departments being coordinated both in and out of the production floor. I have an understanding of the Aircraft Maintenance organization and know the processes of other organizations such as inventory management, procurement and purchasing departments, financial organizations, and manpower/personnel organizations.

-Consistently meet established deadlines while ensuring work is performed to the quality standards.

Customer Service Lead/Coach

Focus

Jan 2019 – May 2019

Salary: $14.50 USD per hour, Hours per week: 40

Ogden, UT

Duties, Accomplishments and Related Skills: I direct and lead 35 employees. I am knowledgeable of the internet and cable techniques and processes to include measurements, process improvement, time standards, and layout design and cost analysis. I adjust workloads when necessary to meet program objectives, workload requirements, materiel requirements, emergencies, or changing manpower within the organization to meet the quality or extent to support the goals and mission requirements. I analyze and evaluate proposed changes in mission, procedures, and delegations of authority. Oversee estimated/job bids by providing cost estimates and source selection to support workloads. I assign work to employees based on the organizations priorities and requirements of the mission such as experience, training, special assignments, and abilities to meet the customers’ needs. Proactive at negotiating prices or terms of sales of service agreements with clients. Prepared and submitted sales contracts for internet and cable. Acted as a liaison between the client and the venders. Performed all aspects of customer service. Prepare and negotiate advertising and sales contracts. Planned and executed policies and strategies for organizations. Collaborated with other departments to integrate logistics with business systems, such as sales, order management, accounting, and shipping. Manage and control the receipt and delivery. Responsible for inventory, receiving and deliveries of materials and equipment. Completed all necessary paperwork for stock items received and processed into the system. Recommended specific terms and rates based on the customer’s profile. Maintained customer records, using automated systems by alphabetical order. Resolved any customer’s complaints regarding sales and services

Clerk

Sun Stop

Oct 2018 – Jan 2019

Series: GS-0303 -02

Salary: $8.50 USD per hour, Hours per week: 30

Ogden, UT

Duties, Accomplishments and Related Skills: Proficient in using analytical tools, ordering supplies, completing documentation, and providing training and assistance to others. Greeting customers and answering telephones. Ability to communicate well orally and in writing, clearly, sufficiently, and with precise accuracy. Ordering supplies for Sun Stop, entering invoices into all computer legacy systems, checking weekly to make sure vendors are paid, and keeping up to date and reconciling within the banking systems. Perform daily monitoring of open items to ensure current activities and shipments will make their delivery time frame. Check shipments when they arrive to ensure orders have been fulfilled correctly and all supplies meet requirements. Ability to apply inventory management practices to establish the supply systems, acquisition methods, issue receipts, and apply the correct disposal procedures. Sustain a cooperative, positive and active attitude in coordinating and resolving any scheduling issues at all times.

Customer Service Representative

Smith & Edwards

April 2018 – Sep 2018

Salary: $8.50 USD per hour, Hours per week: 40

North Ogden, UT

Duties, Accomplishments and Related Skills: Performed all aspects of customer service. Managed and controlled the receipt and delivery of merchandise. Confirmed that all delivered items match purchase orders for quantity, condition, model number, etc. Completed necessary paper work for items received. Verified the delivered items match purchase order specifications for quantity, conditions, models/part numbers, etc. Completed all necessary paperwork for stock items received. Processed receipt acknowledgements, verified data/item identity and resolve delinquent receipt acknowledgements. Maintained assets in the warehouse and in the field. Lead weekly inventory reconciliations. Stocked shelves and customer displays when new shipments arrived. Maintained floor plan and stores appearance. Performed budgeting and accounting procedures on end-of-shift cash register reconciliation. Maintained safety for customers and employees. Reported safety concerns to upper management. Coordinated item delivery dates with customers and warehousing personnel. Ensured outstanding back orders were cancelled when items were no longer needed to meet customer demands.

EDUCATION

Freemont High School /Weber Online School

-GPA: 3.0 of a maximum 4.0

-Graduated Aug 2019

Qualifications

Computer

Proficient in the use of Microsoft Word, PowerPoint, and Excel

Able to implement, design, plan and analyze goals and mission of organization

People/Communication

Proven skill at working and effectively communicating with personnel at all levels to accomplish mutual goals and objectives.

Planning/Organization

Demonstrated ability to always think and plan ahead ensuring materials and parts are readily available for production to meet all timelines.

Quality

Consistently meet established deadlines while ensuring work is performed to stringent quality standards.

Customer Service is one of my main goals

OTHER

Typing Speed 45 WPH

10 Key Proficient

Familiar with the following programs: Microsoft Word, Access, Excel, Power Point, and Outlook.

REFERENCES:

Courtney Shay

Employer: Focus

Manager

W: 385-***-****

Lisa

Employer: Sun Stop

Manager

W: 801-***-****

Kelsey Smith

Employer: Smith and Edwards

Supervisor

W: 804-***-****

Contact this candidate