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Customer Service Employee Relations

Livermore, CA
October 07, 2019

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Eileen Hanson

Operations Director-COO - ApexChat


Authorized to work in the US for any employer

Work Experience

Operations Director ApexChat - Pleasanton, CA January 2011 to Present

Complete oversight of all operational functions, both domestically and internationally, within the organization. Human resources: recruiting, training, benefits administration, employee relations, annual employee evaluations and quarterly performance analysis. I develop and implement company policies and training programs, as well as, manage 150 employees, worldwide. Successful execution of company vision and objectives.

Office Manager

Diocese of Oakland, School Dept - Oakland, CA January 2008 to October 2009

A/P, A/R, financial analysis, management of office budget, deposits and account reconciliation of general ledger, purchasing management and research, human

resources, benefit and personnel files, customer service, meeting coordination,

creation of documents and procedures, special projects. Maintenance of First Class emailing system and serve as administrator support to schools.

Assistant to Controller

Callan Associates - San Francisco, CA 2001 to 2008

Primary support to the Accounting department. Daily interaction with internal and external staff; assist in office calendar maintenance, human resources assistance, A/P

& A/R preparation, conduct audits, create/write procedures manual. Daily use Microsoft applications and maintain spreadsheets on a weekly basis.

355 El Caminito

Livermore, CA 94550


Bachelor of Science in Business Management

University of Phoenix - Livermore, CA

Associate of Applied Science in Library Technology

Mesa Community College - Mesa, AZ


Skills Excellent customer service and research skills Financial analysis and budget management

Good organization, motivated and very efficient Great time management and self-discipline

Full cycle human resources Outstanding leadership and vision Quality control

Records Management

Report generation via database and spreadsheet applications Self-Starter, professional and friendly demeanor

Solid project management and supervisory ability

Sound use of Microsoft applications (Word, Excel, Access, PowerPoint & Outlook) Strong communication, writing and analytical skills

Zendesk/Freshdesk ticketing systems

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