Customer Service Employee Relations
Resume:
Eileen Hanson
Operations Director-COO - ApexChat ***********@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Director ApexChat - Pleasanton, CA January 2011 to Present
Complete oversight of all operational functions, both domestically and internationally, within the organization. Human resources: recruiting, training, benefits administration, employee relations, annual employee evaluations and quarterly performance analysis. I develop and implement company policies and training programs, as well as, manage 150 employees, worldwide. Successful execution of company vision and objectives.
Office Manager
Diocese of Oakland, School Dept - Oakland, CA January 2008 to October 2009
A/P, A/R, financial analysis, management of office budget, deposits and account reconciliation of general ledger, purchasing management and research, human
resources, benefit and personnel files, customer service, meeting coordination,
creation of documents and procedures, special projects. Maintenance of First Class emailing system and serve as administrator support to schools.
Assistant to Controller
Callan Associates - San Francisco, CA 2001 to 2008
Primary support to the Accounting department. Daily interaction with internal and external staff; assist in office calendar maintenance, human resources assistance, A/P
& A/R preparation, conduct audits, create/write procedures manual. Daily use Microsoft applications and maintain spreadsheets on a weekly basis.
355 El Caminito
Livermore, CA 94550
Education
Bachelor of Science in Business Management
University of Phoenix - Livermore, CA
Associate of Applied Science in Library Technology
Mesa Community College - Mesa, AZ
Skills
Skills Excellent customer service and research skills Financial analysis and budget management
Good organization, motivated and very efficient Great time management and self-discipline
Full cycle human resources Outstanding leadership and vision Quality control
Records Management
Report generation via database and spreadsheet applications Self-Starter, professional and friendly demeanor
Solid project management and supervisory ability
Sound use of Microsoft applications (Word, Excel, Access, PowerPoint & Outlook) Strong communication, writing and analytical skills
Zendesk/Freshdesk ticketing systems
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