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Contact Details Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
October 07, 2019

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Resume:

CURRICULUM VETAE OF

YOLANDA KOBE

My Goals: I would like to work for a company that is growing from strength to strength, where I will be offered an opportunity to grow and expose the experience that I acquired from previous jobs and also learn more from what I would be doing and offer the best effort possible. I am self-driven, I have excellent communication and people’s skills. I work well under pressure and achieve excellent results, I am also self-motivated with resolution skills and also work well as a team

INTERPERSONAL SKILLS

• Proficient in the use of computers

• Prior secretarial experience

• Strong communication skills

• Ability to interact productively with supervisors, peers, and subordinates

• Superb organizational skills

• Excellent time management

CONTACT DETAILS

Full names : Yolanda Kobe

Home address : 1901/41 Legong Street

Olievenhoutbosch

Centurion

0187

Mobile Number : 078*******

Email address : adajco@r.postjobfree.com

PERSONAL DETAILS

Date of birth : 1987-02-22

Citizenship : South African

Identity number : 870**********

Gender : Female

Home Language : Zulu

Other Languages : English

Sotho

Xhosa

SECONDARY EDUCATION

Qualification : Senior Certificate

Institution : St Endas High School

Subject Passed : English

Zulu

Geography

History

Biology

Travel and Tourism

Year : 2005

EDUCATIONAL QUALIFICATIONS

CORNERSTONE HR : Communication Skills

: Inbound Management

: Outbound Management

: Customer Services

: Debt Collecting

: Sales Training

: Internet Explorer

YEAR : 2006

WORK EXPERIENCE

SCMAWU (SECURITY CLEANING MANUFACTURING ALLIED WORKERS UNION)

ADMINISTRATION CLERK

May 2011 – June 2017

Responsibilities and Duties

Filling CCMA Referrals

Reports and capturing data onto system

Data capturing

General administration

Assisting and welcoming people

Handling external or internal communication or management systems

Organizing, arranging and coordinating meetings

Able to establish and maintain confidential files in an efficient and accurate manner

Ability to add new material to the filing system and create new records as and when necessary

Ability to accurately assist in administrative tasks such as scanning, typing and copying documents of Labour Court documents

Maintain a comprehensive online filing system

Minute taking and Ensure that all minutes and meeting attendance registers are properly filed

Compile, co-ordinate and manage various calendars and Schedule meetings and ensure that all logistics surrounding meetings are addressed

PHOLOSA ASSESMENTS PTY (LTD) ABSA BANK CAMPAIGNS

OUTBOUND CALL CENTRE AGENT

Outbound Upgrading Product Telemarketing & Customer Support Campaigns.

July 2008 –Sept 2009

Responsibilities and achievements

Establishing and managing key customer relationships for long term reward and benefits

Processing relevant information into databases

Performing extra tasks given by managers/supervisors as required

calling Absa clients and inviting them to presentations

conducting surveys to establish affordable packages

Data Capturing

Customer Service

Sales and Marketing

CONTACTABLE REFEREERS

Name : Mr Radebe or Mr Mohapi

Position held : Union Officials

Contact details : 011-***-****

Name : Lungile Tshabalala

Position held : Call Centre Team Leader

Contact details : 011-***-****



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