Customer Service Office Assistant

ANGELA METCALF

**** ****** ****, ******* ****, NV 89005 702-***-**** *********@*****.***

*A highly motivated professional with experience in administrative duties to include excellent customer service, front desk receptionist, and office management. Ability to multi-task, prioritize duties and respond to heavy customer requests.

CAREER HISTORY

FRONT DESK RECEPTIONIST

Spine Wellness Center, August 2019 – September 2019

Las Vegas, NV

Overview~In this temporary position, I greeted patients, scheduled appointments, answered phones, accepted payments and applied to patient accounts.

OFFICE ASSISTANT

Astor Investment Management, February 2019 – May 2019

Chicago, IL

Overview~In this temporary position, I made travel arrangements for the CEO, paid company expenses and personal bills for the CEO, oversaw personnel calendars, ordered supplies and stocked kitchen and supply areas, greeted guests, and answered the main switchboard.

OFFICE COORDINATOR

Boulder City Review, December 2017 – February 2019

Boulder City, NV

Overview~Provided excellent customer service to all phone calls and walk-in clients. Maintained personnel schedules, ordered office supplies, sold and scheduled classified ads and obituaries, and set up new newspaper subscriptions along with maintaining current subscribers.

CUSTOMER SERVICE REPRESENTATIVE

Farmers Insurance, May 2017 – August 2017

Boulder City, NV

Overview~In this temporary position, I answered the phone, checked the voicemail and the mailbox, and greeted people when they came into the office. In addition, I accepted payments and applied them to the appropriate account.

M LIFE PLAYERS CLUB REPRESENTATIVE

Bellagio, January 2015 – May 2017

Las Vegas, NV

Overview~Maintained a professional, friendly and courteous atmosphere that provided guests with an exceptional gaming experience and ensured efficient operations.

*Balanced great customer service with high guest traffic and extensive telephone calls to deliver a positive guest experience for M life Players Club and Rewards Program participants in person and on the phone.

*Assisted in executing special events by registering, verifying credentials and proper identification, and distributing gifts for guests.

*Assisted with restaurant reservations, show ticket information, and property amenities. Responded to guest inquiries and provided information for casino events and promotions.

*Issued marker requests, verified signature of marker holder, and secured markers and redemptions. *Monitored transactions in the Title 31 system. Procured and hold a Nevada Gaming Card.

Cont.

ANGELA METCALF

1306 Stacey Lane, Boulder City, NV 89005 702-***-**** *********@*****.***

PROGRAM OFFICER 1 / VOLUNTEER COORDINATOR-SPECIAL EVENTS

State of Nevada, Nevada State Veterans Home, September 2003 – July 2014

Boulder City, NV

Overview~Established a successful and productive volunteer and special events program. Created customized recruiting and training programs, facilitating strategic planning sessions and conducting volunteer needs’ assessments. Recruited, managed, retained, and promoted all volunteers.

*2013 – had 110+ volunteers and over 12,000 hours donated by volunteers under my direction. Provided annual training in HIPAA compliance, TB testing, flu vaccines, and safety protocols.

*Created and facilitated PowerPoint presentations to educate and provide current and updated information about the Nevada State Veterans Home to many local veteran and civic organizations. Have strong public speaking experience.

*Manager, trainer, and buyer for Home’s Canteen/Gift Shop.

*Developed, implemented, and facilitated special events. Highly skilled in organizing and planning.

*Secretary of Nevada Veterans Assistance League, Inc. (NVAL), a 501 (c) (3), which encompassed members of various veteran and civic organizations.

Duties included setting up quarterly meetings, minute taking and transcribing, and provide minutes to board members for approval or updating.

Implemented and coordinated eight successful golf tournaments including soliciting for donations, golfers, and sponsors. Average raised was $8,500.00 net, each.

Records keeper and bookkeeper. Maintained a balanced accounting of all monies and goods donated. Developed and maintained Wish List of needs requested by residents and distributed as needed and directed. Sent thank you letters and maintained spreadsheet of all donations.

*Writer, editor, and publisher of quarterly newsletter, Veterans Spirit.

Received an “Exceeds Standards” on my last Employee Review, April 2014

Proficient in Microsoft Office.

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