Prakash Radhakrishnan

Address: */***, *********, ********* *********,

Uthamasolapuram, Salem (DT)-636010

Mobile): 902-***-****

E-Mail*: adaja9@r.postjobfree.com

Profile Snapshot

o6+ Years of experience of Order management.

oDesignation: Senior Associate

oVoice & Non Voice process (Backend support to Sales team)

oKnowledge of SAP application, MS Excel, MS PowerPoint & MS Word

oSales Reports (Advanced Ms. Exel, Ms. Word, Ms. PowerPoint, MIS Reports)

SKILLS

~ Leadership Skills ~Self-Motivation

~ Adaptability to change ~ Conceptual Knowledge

CORE COMPETENCIES

oAbility to work in a team

oInnovative with Best Practices and continuous improvement

oOrganizing skills with Policies, Procedures & Standards Design

oFlexibility in handling situation and working faster

oGood analytical and planning skills and ready to take up new initiatives

oInterpersonal Skills- Ability to work at all levels

oCustomer Focus and concern for quality in detail

ORGANIZATIONAL EXPERIENCE

Since Mar ’12 – May’17 Mondelez India PVT ltd (Previously called as Cadbury)

Central Order processing – Modern Trade, Traditional Trade & CSD.

Responsibilities:

oEnter Purchase order into SAP in a timely and accurate manner.

oEnsure all hygienic checking after creation of Sales order ( duplication of PO, RD code, Zone, Month, Depot, Customer Name, PO No, PO Date, PO Value, Expiry Date).

oCreate the Sales return document in SAP and ensure 100 % accuracy of process.

oEffectively Resolving customer complaints & queries

oFollow client instruction mail to update on team members

oTo carry out all the activities relating to Group mail box (Help Desk) and taking action on reminders on a timely basis or whenever it is required

oNil SLA’s maintained what our order Received same Day we have allocated to team members and supporting to Process

oSupport to month end order processing and pressure time

oPrepared issue log file and weekly conducted with Team meeting discuss with issues

oAdditionally handled S&OP MIS in Modern Trade Team..

oProcess as per Desk top procedure guide and timely escalation of issues to the Team Leader – Ensure all the queries has been updated in Tracker Follow up all order mail & approval mail, if approval received further start order processing.

oGood support to knowledge transfer for reverse transition in Cadbury process.

Day to Day Activities:

oOrder Processing, MIS preparation (Daily Dash Board), Handle customer query and issue. Tracking ALL purchase order details (order creation, billing & Cancelation).

May’17– till Date- Johnson & Johnson India PVT ltd - Order management

Central Order processing – General Trade & VMR supporting.

General Responsibilities / Accountabilities:

oProcess General Trade order which was received from distributor /sales / CFA end.

oValidate orders and delivers a high quality and cost effective service

oMeet exception with Client Value & Service Excellence

oTracking ALL VMR order details (order creation, billing & Cancelation)

oCirculate the Daily Report on time to customer.

oContribute more than 18 % in total productivity

oSupport to month end order processing and pressure time

oPrepared issue log file and weekly conducted with Team meeting discuss with issues

oSupport Master data changes in VMR (Like ASL, RDS activation/inactivation, Ordering day & PIPO changes in Portal)

oCreate the sample order and deliver to customer proactively.

oValidate the Order movement from VMR to SAP and re-submission/ highlight to IT.

Day to Day Activities:

oOrder Processing, Daily Report preparation (Allocation Mails, Stock in Transit report(SIT) etc..,), Suggest order report), MIS preparation (Pilot report), complete Daily Activity within Day. Handle customer query and issue.

PREVIOUS EXPERIENCE

Sept’11 – Feb’12 TV Sundaram Iyangar & Sons PVT Ltd.

oHandled Category – Leading Automobile workshop.

oWorking as CRM role (Customer relationship Manager) in front office.

oReview the customer complaints and track the issue.

oTo enter Job card and allocate the specific price code as per product price.

oSame can be deliver to mechanical engineers.

oThen print the invoice copy passed to account manager.

oMaintained data in file format.

oCoordination with Sales Team for achieving Monthly Sales and Collection Targets.

EDUCATIONAL QUALIFICATION

Degree

Passing Year

College Name

University

% Scored

BCA

2010

Salem Sowdeswari college of Arts & Science (Self-financing wing).

53%

H.S.C

2007

Govt Boys Higher secondary school, Jari Kondalampati.

63%

S.S.C

2005

Govt High School, Poolavari.

74%

PERSONAL DETAILS

Date of Birth : 10th April 1990

Languages Known : English, Tamil

Marital Status : Unmarried

DECLARATION

I declare that the above particulars are correct and true of the best of my knowledge.

Prakash .R

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