Sales Customer Service

Ritchael J. Miranda

Block * Lot * Ramah Desa Mountain Residence, Barangay Sta. Cruz Antipolo City

Contact Detail(s): 095********

SKYPE I.D : red.adsatworkx

Objective

Manage manpower planning & scheduling in sales/customer service/technical environment. Proficient in graphic design with extensive skills in HTML, SQL, knowledge in Local Area Networking, hardware –software trouble shooting and installation.

Experience

Marketing & Sales Coach and Consultant

Marketing and Sales Job Duties:

Contributes information, ideas, and research to help develop marketing strategies

Helps to detail, design, and implement marketing plans for each product or service being offered

Sets marketing schedules and coordinates with colleagues, sponsors, media representatives, and other professionals to implement strategies across multiple channels

Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc.

Answers questions from clients about product and service benefits

Maintains excellent relationships with clients through superior customer service

Tracks sales data and works to meet quotas or sales team goals

Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance

Creates and presents regular performance reports for managers and executives

Helps to interview, hire, manage, and direct members of the company's marketing and sales teams

Assigns specific employees to marketing and sales projects or client accounts as needed

Implements and adheres to company policies and procedures

Attends trade shows and travels to meet clients as needed

February 2019 - April 2019

ADMIN / I.T. HEAD

Ramah Desa Mountain Residences, Antipolo

MAJOR RESPONSIBILITIES:

HOMEOWNERS’ ASSOCIATION (HOA)

Manages Homeowners’ Association’s day to day operations.

Delivers billings and reminds buyers of the payments that are due.

Addresses HOA concerns and assists homeowners in finding solutions to problems encountered on site.

Serves as the liaison between Masaito Development Corporation and the HOA of the village.

Assists in the collection of HOA dues and fees.

Helps organize HOA meetings, whether with MDC or with other homeowners.

MANAGEMENT OF THE VILLAGE

Manages the utilities personnel and their scheduled duties in and around the village.

Manages the upkeep of the village, including grass cutting, street sweeping, overall cleanliness, and maintenance of open space.

Oversees the maintenance, rentals, and usage of the clubhouse, pool, and other amenities.

Monitors the temporary electrical billings, electric meters, and assists in the billing and collection of the charges.

Manages the operations of the village shuttle service, and records and collects the daily collections from the service.

July 2014 – December 2018

Campaign Manager

Business Outsourcing Processing

ADSATWORKX BPO

•Oversees all aspects of the campaign including day-to-day operations, the hiring and management of staff, the coordination and implementation of the fundraising operations and ongoing coordination with the candidate. They are also responsible for creating and managing the campaign budget. Campaign managers must have excellent organizational skills, be level-headed, have good interpersonal skills and not be afraid of raising money.

November 2013 – July 2014

Forthbridge Solution BPO

Team Lead (Appointment Setting)

Job Responsibilities

•An appointment setter calls a predetermined number of prospective customers or clients. Once contact has been established, the setter is responsible for engaging the lead by introducing them to the goods and/or services of the company. The ultimate objective is to set up a call or meeting between the potential customer and a member of the sales force. Leads are typically provided to the appointment setter by a sales manager. Additionally, the manager determines a quota for set appointments that the setter must meet. Failure to consistently meet this quota may result in termination.

April 10, 2011 – Present

Agency Manager Adsatworkx BPO

Coach

Affiliate for EASTWEST Bank and other bank for credit card/ Loan campaign

Goals and Objectives

•Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

•Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

•Explain products or services and prices, and answer questions from customers.

•Obtain customer information such as name, address, and payment method, and enter orders into computers.

•Record names, addresses, purchases, and reactions of prospects contacted.

•Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

•Adjust sales scripts to better target the needs and interests of specific individuals

•Answer telephone calls from potential customers who have been solicited through advertisements.

•Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

•Maintain records of contacts, accounts, and orders.

•Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

•Conduct client or market surveys in order to obtain information about potential customers.

Sales Training Manager Job Duties:

•Accomplishes sales training human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

•Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements; implementing change.

•Meets sales training financial objectives by forecasting sales training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

•Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness.

•Develops job results resources by designing information systems; maintaining libraries and databases; building interactive and integrated job support systems.

•Develops managerial results by orienting new managers; conducting management training programs; providing learning resources; coaching individual managers.

•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

•Accomplishes sales training and organization mission by completing related results as needed.

May 12, 2010 – July 20,2010

Admin. Sales Evergreen Cremation Inc.

•The procedure of sales planning, tracking, and reporting.

•The continuous process of keeping eye on sales of products.

•I.T.Personnel

December 2007 - May 15, 2008

I.T. and Sales Personnel Yehey Japan Company

Technical Support ( trouble shooting online)

Provide superior technical support service through identifying customer issues and offering solutions.

Provide client support services to assist customers in solving problems.

Provide technical support via live chat and email. (Limited telephone support.)

Perform other related duties as required.

Provide customer satisfaction by effectively handling customer problems through diagnosis and providing of solutions for technical and/or service issues

Inbound and Outbound sales

Provide world-class customer service through inbound or outbound calls by: responding to the clients’ issues and concerns; handling customer inquiries and complaints; and providing information on products and services

February 2007- April 2007

Sales and Marketing Consultant Doctor Dictate Inc.

•Handles and resolves concerns of members.

•Makes appropriate referral of members and issues appropriate availment forms.

•Facilitates in-patient and out-patient an ailments at assigned area of responsibility, and grants coverage or non-coverage of an ailments.

•Responsible for conducting patient-visits and coordinating with the hospital.

•Computes for excess charges that may be incurred by a member and collects payment accordingly.

June 2005-October 2005 E-bay

E-bay Coach

· Direct interaction to the inbound and outbound team sales.

· Suggested strategy to increased power selling.

•An aptitude to handle change in a fast paced dynamic environment

•An ability to take ownership of timelines and do the appropriate follow-ups

•Excellent organizational, interpersonal and communication skills

•Flexible and positive attitude

•Strong call anatomy skills

•Strong sales skills with a proven track record

•Have the ability to coach and motivate staff

•Lead by example when speaking to internal and external customers

•Results oriented with a proven track record

December 2004-Febraury 2005 Nobel Asia Assurance & Alliances, Inc. (Telephone Long distance phone services)

Customer Service Agent

Direct interaction with customers involves providing business information products & services via telephone or electronic means.

June 2001- Jan. 2002 Video Craze Corp.

Management Trainee

Suggested promo/strategy to increased sales.

Implemented training course for new recruits — speeding profitability.

Helping other store branch to meet the monthly target sales.

Managed team leader, service crew, store and customers’ needs.

Jan. 2001- May 2001 Video Craze Corp.

Team Leader

Manages team & individual performance production, attendance, punctuality

Records and review of store sales.

Customer service

Tele-marketing

House keeping

Aug. 2000- Dec. 2000 Video Craze Corp.

Sales Representative/Service Crew

Customer service

Tele-marketing

House Keeping

Education

1997-1998 AMA Learning Center Cubao, Q.C.

Computer System Design and Programming

1yr. And 1 semester

2002-2004 EiTEC EXPERT I.T. Education Center Marikina City

Diploma in Computer Programming

1yr. - presently not enroll

Interests

Spending time with pets, playing basketball and surfing to internet.

Contact this candidate