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Customer Service Manager

South Africa
October 10, 2019

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House No. 51 Beachwood

Greenhills, Randfontein, 1759

ID No. 780***-***-****

Gender: Male

Drivers licence: code 10 (C1)

Nationality: South African

Home Language: Setswana

Other Languages: English & Afrikaans

Health Status: Good

Religion: Lutheran church

Contact Numbers: 073-***-****




I am a self-motivated and resourceful supervisor with a successful track record of building and maintaining great teams or workers and of communicate effectively with all staff. Highly organised, energetic and flexible with leadership qualities which have been exercised through experience. Having a proven track record of meeting KPI’s and motivating staff to work together to achieve targets and improve efficiency.

Keen to find a challenging position within a successful and dynamic organisation where I will be able to continue to develop my supervisory skills.


Company : Barloworld Transport (Meadow Feeds Randfontein) 2014 - Date

Occupation : Fleet Controller

Duties : Manage the day to day performance of drivers

: Briefing and debriefing of drivers

: Daily vehicle utilisation

: Monitor routes of vehicles on the company internal tracking programme

: Capture loading, off-loading and trip information in accordance with relevant company policies

: Ensuring all administrative records is completed accurately

: Generate relevant reports on daily, weekly and monthly basis as required

: Manage customer service

: Manage risk by ensuring that drivers adhere to operational protocols, policies and procedures

: Monitoring of driver working hours to avoid violations

: Ensuring compliance with all relevant health and safety guidelines

Company : Unitrans Supply Chain Solution (Epol Rustenburg) 2007 – 2014

Occupation : Dispatch/ Fleet Controller Supervisor

Duties : Supervising the day to day activities of a team of approximately 48 employees.

: Daily vehicle utilisation

: Scheduling staffing levels, planning for holidays and weekends cover.

: Driving operational efficiencies, raising customer service levels & cutting costs.

: Organising work load, allocating tasks, tasking team on daily basis.

: Managing team and individual performance.

: Briefing and debriefing of drivers.

: Ensuring all administrative records is completed accurately.

: Preparation of relevant reports and documents for senior management.

: Identifying areas of the business where improvements can be made.

: Training of new staff & identifying training requirements of existing staff.

: Problem solving.

: Ensuring compliance with all relevant health and safety guidelines.

Company : Trans Cash & Carry (Rustenburg) 1999 - 2007

Occupation : Wholesale Supervisor

Before I became a Dispatch/Fleet Controller Supervisor at Unitrans, I worked at Trans Cash & Carry as a Shelf Packer for a year and was promoted to Wholesale Supervisor. In that position, I implemented new ways for improving production rates, which made a positive contribution to the sales of the company.

Duties : Supervising Staff

: Receiving and dispatching of goods

: Marketing, warehousing and stock control

: Capturing information and administration

: Maintaining relationship with customers

: Handling labour issues and problem solving


Matric/Grade 12: H.F Tlou High School 1998

Subjects : English, Afrikaans, Setswana, Biology, Business Economics & Geography

Certificate in Road Transport Management: University of Johannesburg 2011

Modules : Managing a road transport management

: Legislation in road transport

: Supply chain management

: Operation and technical management

: Freight specialization

Diploma in Road Transport Management University of Johannesburg 2013

Modules : General management

: Strategic management

: Vehicle operations management

: Research

: Specialization Freight


: Having a proven ability to plan, organise and control activities & staff.

: Ability to work under pressure and to targets.

: Disciplined approach & strong/effective communicator at all levels.

: Able to manage available resource to maximise productivity and efficiency.

: Having the ability to motivate people.

: Possessing a responsible attitude and calm under pressure.

References : Unitrans Supply Chain Shaendra Rampersadh (Manager) - 014-***-****/072-***-****

: Trans Cash & Carry Gideon Pretorius (Manager) - 014-***-****/076-***-****

: Barloworld Transport Jacob de Wilde (Manager) - 011-*******/063-***-****

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