Self-motivated, results-oriented professional seeking to apply customer relations and logistics management experience to a progressive organization. Comprehensive background providing leadership and operations management to exceed client expectations. Pursuing a position that will utilize relationship building, data analysis, training and interpersonal communication skills.
- Leadership - Interpersonal Communication - Client Relations
- Administration - Logistics Management - Inventory Maintenance PROFESSIONAL EXPERIENCE:
AFLAC, Chicago, Illinois 2015 to Present
Develop and maintain extensive and complex understanding of company offerings and services to provide clients with positive and professional experience ensuring continued business. Utilize excellent interpersonal skills to build lasting professional relationships with clients and colleagues. Provide key range of advice on selecting, purchasing and administering benefits unique to each customer. Regularly collaborate with customers to execute implementation of benefits to ensure maximized workflow efficiency by saving time and resources.
Built loyal client base through implementation of best practices. LANA CYRUS SALON, Chicago, Illinois 2008 to 2015
Assistant Manager / Colorist
Led a multidisciplinary team of eight to share beauty, fashion and wellness through various treatment options. Developed plans and effectively schedule team members while remaining within allocated payroll budget. Manage, develop and train employees to ensure delivery of exceptional guest services; provide constructive feedback and expectations through performance appraisals. Promote services via product and retail sales.
Coach teams to provide wellness and service expertise to achieve established benchmarks. COLDWELL BANKER, Chicago, Illinois 2004 to 2008
Realtor / Residential Real Estate Broker
Managed full cycle rental duties for houses, apartments and condominiums; identified suitable properties based on customer requirements. Interviewed prospective tenants and showed them around various properties to educate them regarding unique characteristics. Collaborated with property owners in the leasing of properties; facilitated the tenancy application process, checking references prior to moving forward. Answered inquiries and functioned as a liaison between the renter and the property owner.
Achieved seven successful transactions (leasing and buying) in less than 15 months ST. GEORGE LOFTS, Chicago, Illinois 2000 to 2013
Property Manager / Building Manager
Directed the daily operations for 27 residential properties. Managed the full life cycle rental process and ensured properties maintained a low vacancy rate using innovative advertising initiatives. EDUCATION & CERTIFICATES:
HAROLD WASHINGTON COLLEGE, Chicago, Illinois
Associate of Arts in General Studies
HARRY S. TRUMAN COLLEGE, Chicago, Illinois
Hair Stylist Certification
Proficient in Microsoft Office products (Word, Excel, PowerPoint) and proprietary software. CERTIFICATIONS:
NHA - Certified Billing and Coding Specialist - Expires 2021 Professional References Upon Request
2161 N. California • Chicago, IL 60647 • 773-***-**** • email@example.com Dear Hiring Manager,
I would like to express interest in joining your organization in a new role where I will have the opportunity to provide a positive impact and deliver measurable results. With comprehensive knowledge in insurance and benefits consulting as well as my recent certification as a Billing and Coding Specialist, I believe that my skill set will prove to be a valuable addition to your firm. Throughout my career, I have consistently increased operational enhancement in the workplace which I look forward to speaking more with you about. I can also offer you other valuable qualities, which you will find beneficial:
• Support operations through implementation and management of best practices.
• Work proactively to ensure best service and logistical coordination to meet client needs.
• Provide execution of functions with professional demeanor to support business operations.
• Possess experience in organizing, evaluating, analyzing, and problem solving.
• Execute program related initiatives to meet key operational goals.
• Able to handle various responsibilities concurrently, prioritizing all tasks in a timely, efficient and effective manner.
As an analytical thinker with strong attention to detail and ability to succeed in diverse environments, I believe that you will find my qualifications relevant to your position. Seeing as how my resume cannot convey the breadth of my full experience, I would appreciate the opportunity for an in-person interview. Thank you in advance for your time and consideration.