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Customer Service Representative

San Antonio, TX
15.00/ hr
October 10, 2019

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Tabatha L Simmons

**** ***** ** *** *****

San Antonio, TX, 78251



Wells Fargo & Company August 31, 2015 – July 14, 2019

Operations Processor II

Performed multiple processes for the San Antonio Vault Operations for mortgage collateral files including Attorney Returns checkout, Proactive Inbound, Vault Purge, Attorney Transfer and completed foreclosure. Went through physical collateral files and updated databases with mortgage documents that were returned by attorneys. Maintained quality while exceeding production guidelines in all queues. Checked files against FNMA litigation report and routed them where needed if active on the report. Completed MSP and lien release update reports. Performed affiant signer duties for loan sales. Filed and pulled files when needed for two different filing systems. Trained people in various processes and mortgage document recognition for multiple states. Received employee of the month multiple times and was recognized as a team excellence winner for loan sales for 3rd quarter of 2017. Member of the Make it Happen event planning team for the department.

Robert Half International (Assignment with Wells Fargo) May 2015 - August 31, 2015


Went through physical files of loans and check loan documents into RM tracker. Perform QC by verifying all documents in file belong to the client listed. Remove zero balance accounts to be sent for storage according to Wells Fargo guidelines. Perform research using MSP and Web Query to verify information on loan documents. File folders into vault and single documents back

into the corresponding files. Received managed resource of the month nomination for June 2015.

Xerox/ MMC Group April 2004 –March 2015


Input information from payment instruments and corresponding remits from individuals owing child support. Certified data

on payments is posted according to company, Office of the Attorney General guidelines and information given by the remitter.

Entered check amounts into the system and certify the date of the check and the payee are acceptable to take. Performed

research and suspense on payments that cannot be posted in the main queue using Txcses, Kidstar, Open Track and EMPD. Exceeded quality and speed bench marks for all queues.

West Corporation August 2003- April 2004


As a marketing representative, made calls on behalf of CitiFinancial Mortgage regarding refinancing conventional loans. Duties included; taking information from clients and pre qualifying them for call backs from a licensed loan officer. As an EDR representative, took inbound calls for specific items which all representatives in call center had information on. As an inbound teleservices representative, took inbound calls from people regarding products or services they had seen via the internet, TV or magazine articles. Distributed customer service and product information via the telephone on a high volume queue.

Infonxx January 2002-June 2002


Duties included taking inbound calls from callers in the United States calling for 1411 information, and connected callers to the places of business or persons that they were querying about, as well as transferring callers to other services that the company offered including movie listings, directions, and horoscopes. The position included high attention to detail, and speed as average

call length was kept to about 40 seconds.

West Corporation May 2001 –January 2002


Took inbound calls from callers in the United States and Canada and placed orders for products and services advertised on television. Distributed Customer Service information as requested by customers.

USPA & IRA May 2000 – July 2000


Greeted clients as they arrived and notified agents and their assistants of their clients arrival. Assisted with making appointments as needed. Worked a multi line telephone system, coordinating incoming calls and appointments for seven agents and their assistants. Made and distributed calendars and newsletters to all agents and assistants. Prepared various office documents and letters and merged letters from network database into Word documents. Various other tasks as assigned.


Typing: 100 Words Per Minute, 10,000 Keystrokes Per Hour. Proficient in the Microsoft Office all programs including Excel, Access, Word, Outlook, Microsoft Publisher, Windows XP through 10, MSP and other Rumba databases, Web Based Databases, RASCAL, Stenographer, benevesting matrix program, Inventory tracker, Calendar Creator Plus.


Graduated from John Marshall High School in San Antonio, TX


Available upon request.

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