ANURADHA NAIDU

** ****** **** **

Calgary AB T*R 0C3

adaj89@r.postjobfree.com Cell: 587-***-****

Career Summary

Highly skilled Executive Assistant and customer care with experience in professional services, public utilities & Customer support environment. Recognized for strong communication skills, dedication and an innovative approach to learning new things. Work Experience

Stericycle communication Solutions

Customer experience agent Dec 2016 - Present

Calgary, Alberta

Job responsibilities:

• Manage inbound and outbound calls in a timely manner.

• Follow communication Scripts when handling different topics

• Identify customer’s needs, clarify information, research every issue and provide solutions and alternatives.

• Build sustainable relationships and engage customers by taking the extra mile.

• Keep records of all conversations in our call center database in a comprehensible way in a CRM tool.

• Frequently attend educational seminars to improve my knowledge and performance level.

• Meet Personal/team qualitative and quantitative targets. (ADP)

• Serving as the first point of contact for customers seeking technical assistance.

• Showcase new technology to business users

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Determining the best solution based on the issue and details provided by customers

• Troubleshoot mobile devices, phones, printers and other computer and telecommunications equipment.

MNP (2 weeks Contract Role from Talentcor)

Administrative Assistant Jan 2015

Calgary, Alberta

Job responsibilities:

• Manage the front desk greeting visitors and attend phone calls & transfer them to the appropriate individuals or departments

• Send and receive mails, courier and parcels

• Monitoring and responding to the e-mails requiring administrative assistance Goldman Sachs India Pvt Ltd

Senior Administrative Assistant May 2011 to May 2013 Bangalore, India

Responsible for providing high-level support to a team of Partners, including the Vice President of Investment Banking leading and growing the local administrative team and the day-to-day running of the Bangalore office.

Job responsibilities:

• Provide email and calendar management for VP and team. (Outlook)

• Liaison between all impacted departments to ensure proper communications and reporting practices

• Organize the details of special events, travel arrangements, corporate agendas, itineraries and setup high level conference calls

• Co-ordinate with the travel desk for visa, itinerary, insurance and ticketing for both domestic/international travel and hotel bookings.

• Dedicated and focused, able to prioritize and complete multiple task and follow through to achieve required goals

• Key contact for overseas visitors

• Invoices & T&E (chasing outstanding/checking & sending to A/C) Maintaining signatory lists

• Monthly report checking and organizational chart updates

• Moves / Floor plan update on HRWW (HR Work Ways) Administrative Assistant

HSBC Data Processing India Pvt Ltd April 2004 to May 2011 Bangalore

Job responsibilities:

• Planned travel arrangements for executives and staff

• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences

• Designed electronic file systems and maintained electronic and paper files

• Planned meetings and prepared conference rooms

• Maintained an up-to-date department organizational chart & people soft

• Served as central point of contact for all outside vendors needing to gain access to the building

• Supplied key cards and building access to employees and visitors

• Created PowerPoint presentations used for business development

• Organized files, developed spreadsheets, faxed reports and scanned documents.

• Created weekly and monthly reports and presentations

• Maintained and reserved the executive conference room and calendar

• Managed the day-to-day calendar for the company's senior director (Lotus Notes)

• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists

Education

Intermediate (PCME) from Government Girls Junior College (GGJC), Malleswaram Affiliated to Board of

Pre-University Education. Bangalore, Karnataka, India Diploma in Computer Application (DCA) from Needs Computers, Near Ramaiah College, Bangalore.

Bachelor of Computer Application BCA from IGNOU, Delhi (Final Year)

Contact this candidate