Customer Service Sales

Michelle L. Hunter **** Webster Rd. Monroeville, IN 46773 260-***-****

********.**********@*****.***

Objective: To gain a new position where I can utilize my extensive experience in call center customer service to assist the public and bring a sense of security, empathy and satisfaction to my clients lives.

Education: 1974-1978 Northside High School Fort Wayne, IN 468**-****-**** Indiana/Purdue University Fort Wayne, IN 46805 Assoc. Degree: Communications 1993- 1994 Masters of Cosmetology Fort Wayne, IN 46807

Work Experience: 1995-2005 Great Clips Master Cosmetologist

* Hair Design

* Working closely with the public in a very intimate environment (over 100 regular clients)

* Working with Computers to track client appointments

* Assisting clients in making sure the service is the right fit for them 2005-2006 Sears Telecatalog

* Inbound Catalog Sales

* Working with the public

* Working with Computers

* Sales, upsells, general questions 2005-2007 Work from Home Home Shopping Network (HSN) through West Telemarketing

* Inbound Customer service

* Assisting customers with orders, show empathy when orders are not received on time.

* Working with Computers

* Working with multiple windows open and chat

* Troubleshooting shipping issues 2007-2010 Temporary retirement 2010-Current Arise Work from Home 2010-2015 Contracted to AT&T

* Inbound Customer Service and Technical Support Agent

* Working with multiple windows and chat at same time

* Extensive knowledge of computers

* Working with clients to assist them with cellular phone orders

* Working with clients to assist them with technical service issues

* Showing empathy and excellent client relationships

* Outbound calling from follow-up with clients

* Three Star Agent certificate

* Promoted to Quality Assurance Performance Facilitator

* Team Leader

* Giving guidance to team through chat and regular upskill appointments

* Use of Adobe Connect for meetings

* Listening to calls and giving evaluations to team members

* Keeping team spirit upbeat by email and live conferences

* Utilizing Windows Excel, Word and Windows Outlook email server

* Troubleshooting complicated issues with cellular devices Contracted to Disney Resort Reservation

* Inbound Resort Reservationist

* Working with multiple windows

* Extensive knowledge of computers

* Keeping the Disney Spirit with lively conversations

* Showing empathy when there is a problem and solving the problem

* Giving excellent client service

* Troubleshooting reservation issues, transportation issues, flight issues References provided upon request

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