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Customer Service/Load Planner

Stockbridge, GA
October 10, 2019

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MaWanda Polite


To secure strong stable

employment, with a

company that is open to

allowing me to practice the

** *****’ worth of solid

work experience and strong

work ethic, that I have

obtained over my years of



154 Misty Ridge Trail

Stockbridge, GA 30281





August 2017– Present

CSR Team Lead Planner • Kenco-General Mills • Social Circle, GA

• Direct six additional team members.

• Performs Daily Processing of orders and contacts DRMs as needed to resolve issues.

• Updates DC warehouse management system.

• Input data for company KKMS Dashboard and confirmation.

• Communicate with transportation contacts to coordinate transportation matters.

• Investigates customer complaints following standard operating procedures (SOP’s), PSW’s, and control procedures (CP).

• Work Production Managers to ensure all orders are completed by the customers requested ship date.

• Scheduling Exports/Imports/Domestics

• Manage Carrier request: LTL/OTR

• Maintain Detention occurred charges

• Coordinate warehouse daily production Forecast

April 2017– August 2017

Quality Coordinator • Kenco-General Mills • Social Circle, GA

• Management Representative responsible for the maintenance of the KQMS.

• Primary point of contact for the KMS Quality.

• Assisted site Management in a culture that adheres to Kenco’s Guiding Principles.

• Maintained the Control Procedures (CP) Manual.

• Responsible for working with the site’s training team to maintain the Training Matrix, Training Forms, and Training Records. April 2015– April 2017

Customer Service Clerk • ITW Labels • Bogart, GA

• Build Blue Print Layouts for Digital, Screen, Flexo and Sheet Printing

• Submit quotes for all blueprint layouts for individual customers

• Request sample materials from vendors to run test jobs on material

• Coordinate PPAP’s for all new parts for each customer

• Submit Proofs for approval to each customer after graphics department is complete

• Account Manager for ITW largest account

• Assist with all production managers with On-Time delivery May 2010– January 2015

Shipping & Receiving Clerk • H.B. Fuller • Covington, GA

• Submit/Create all BOL’s for daily shipments

• Coordinate daily with purchasing to ensure all invoices are entered correctly

• Coordinate all shipping/receiving appointments (LTL, TL, Brokers, FedEx, UPS, Freight Forwarding, Import/Export Scheduling)

• Submit all reports to the plant manager, supervisors of shipping and production

• Coordinate with production on daily product schedule

• Complete bill of lading, packing list, seal assignment, and bar code assignments for each order

• Managed all demurrage charges for Tanker trucks

September 2008– May 2010

Human Resource Administrator Assistant • Goodyear • Stockbridge, GA

• Reporting: In transit, Month end Export Seal, Late & No-show inbounds loads

• Process and approve all legitimate detention charges

• Approval of all unscheduled inbound loads

• Kronos/Gradience systems to track time keeping

• Submit all weekly payroll/vacation time/personal time within ADP/Kronos

• Maintained/Prepared all New Hires on Board packages

• Maintained/Submitted all Temp Employees time to various Temp Agencies

• Maintained weekly labor hours via spreadsheet to GM

• Scheduled all orientation classes/ Scheduled all drug screenings May 2001 – August 2008

Shipping & Receiving Team Leader • Komatsu Forklift USA • Covington, GA

• Complete bill of lading, packing list, seal assignment, and bar code assignments for each order

• Maintained all inbound & outbound vendor and equipment correspondence

• Monitored/Coordinated Inbound and Outbound freight schedules

• Published multiple report daily as Customer Service Rep (Daily Shipping and Receiving reports

November 2000 – May 2001

Inventory Coordinator • Komatsu Forklift USA • Covington, GA

• Managed 50K+ parts in inventory

• Coordinated all AP/AR with Accounting Dept.

• Submitted/Maintained all shipping and receiving temp employees time sheets

• Responsible for resolving any discrepancies between shipper’s packing list and quantities received.

• Assists supervisor in resolving discrepancies between production and warehouse concerning inventory counts and other problems encountered


Gwinnett College, Lilburn, GA

Associates: Accounting


• Logistics Coordinating

• Material Handling

• Dispatch

• AS400



• Apprise

• JD Edwards

• Red Prairie

• Kronos

• Gradience



• Import /Export Scheduling

• Human Resource Assistant Experience

• Microsoft Office 2007-2010


• Customer Relations, Customer Interactions, Organizational Skills

• Industry-Specific Sills: Scheduling, Multi-Tasking

• Purchase Orders

• Inventory skills, discrepancies, cycle counting, solving and researching shipping/receiving errors,


References Furnished Upon Request

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