Customer Service/Load Planner
Resume:
MaWanda Polite
OBJECTIVE
To secure strong stable
employment, with a
company that is open to
allowing me to practice the
** *****’ worth of solid
work experience and strong
work ethic, that I have
obtained over my years of
employment.
ADDRESS
154 Misty Ridge Trail
Stockbridge, GA 30281
PHONE
*************@*****.***
EXPERIENCE
August 2017– Present
CSR Team Lead Planner • Kenco-General Mills • Social Circle, GA
• Direct six additional team members.
• Performs Daily Processing of orders and contacts DRMs as needed to resolve issues.
• Updates DC warehouse management system.
• Input data for company KKMS Dashboard and confirmation.
• Communicate with transportation contacts to coordinate transportation matters.
• Investigates customer complaints following standard operating procedures (SOP’s), PSW’s, and control procedures (CP).
• Work Production Managers to ensure all orders are completed by the customers requested ship date.
• Scheduling Exports/Imports/Domestics
• Manage Carrier request: LTL/OTR
• Maintain Detention occurred charges
• Coordinate warehouse daily production Forecast
April 2017– August 2017
Quality Coordinator • Kenco-General Mills • Social Circle, GA
• Management Representative responsible for the maintenance of the KQMS.
• Primary point of contact for the KMS Quality.
• Assisted site Management in a culture that adheres to Kenco’s Guiding Principles.
• Maintained the Control Procedures (CP) Manual.
• Responsible for working with the site’s training team to maintain the Training Matrix, Training Forms, and Training Records. April 2015– April 2017
Customer Service Clerk • ITW Labels • Bogart, GA
• Build Blue Print Layouts for Digital, Screen, Flexo and Sheet Printing
• Submit quotes for all blueprint layouts for individual customers
• Request sample materials from vendors to run test jobs on material
• Coordinate PPAP’s for all new parts for each customer
• Submit Proofs for approval to each customer after graphics department is complete
• Account Manager for ITW largest account
• Assist with all production managers with On-Time delivery May 2010– January 2015
Shipping & Receiving Clerk • H.B. Fuller • Covington, GA
• Submit/Create all BOL’s for daily shipments
• Coordinate daily with purchasing to ensure all invoices are entered correctly
• Coordinate all shipping/receiving appointments (LTL, TL, Brokers, FedEx, UPS, Freight Forwarding, Import/Export Scheduling)
• Submit all reports to the plant manager, supervisors of shipping and production
• Coordinate with production on daily product schedule
• Complete bill of lading, packing list, seal assignment, and bar code assignments for each order
• Managed all demurrage charges for Tanker trucks
September 2008– May 2010
Human Resource Administrator Assistant • Goodyear • Stockbridge, GA
• Reporting: In transit, Month end Export Seal, Late & No-show inbounds loads
• Process and approve all legitimate detention charges
• Approval of all unscheduled inbound loads
• Kronos/Gradience systems to track time keeping
• Submit all weekly payroll/vacation time/personal time within ADP/Kronos
• Maintained/Prepared all New Hires on Board packages
• Maintained/Submitted all Temp Employees time to various Temp Agencies
• Maintained weekly labor hours via spreadsheet to GM
• Scheduled all orientation classes/ Scheduled all drug screenings May 2001 – August 2008
Shipping & Receiving Team Leader • Komatsu Forklift USA • Covington, GA
• Complete bill of lading, packing list, seal assignment, and bar code assignments for each order
• Maintained all inbound & outbound vendor and equipment correspondence
• Monitored/Coordinated Inbound and Outbound freight schedules
• Published multiple report daily as Customer Service Rep (Daily Shipping and Receiving reports
November 2000 – May 2001
Inventory Coordinator • Komatsu Forklift USA • Covington, GA
• Managed 50K+ parts in inventory
• Coordinated all AP/AR with Accounting Dept.
• Submitted/Maintained all shipping and receiving temp employees time sheets
• Responsible for resolving any discrepancies between shipper’s packing list and quantities received.
• Assists supervisor in resolving discrepancies between production and warehouse concerning inventory counts and other problems encountered
EDUCATION
Gwinnett College, Lilburn, GA
Associates: Accounting
SKILLS
• Logistics Coordinating
• Material Handling
• Dispatch
• AS400
• SAP
• WMS
• Apprise
• JD Edwards
• Red Prairie
• Kronos
• Gradience
• DCIS
• ADP
• Import /Export Scheduling
• Human Resource Assistant Experience
• Microsoft Office 2007-2010
• IDOCS
• Customer Relations, Customer Interactions, Organizational Skills
• Industry-Specific Sills: Scheduling, Multi-Tasking
• Purchase Orders
• Inventory skills, discrepancies, cycle counting, solving and researching shipping/receiving errors,
REFERENCES
References Furnished Upon Request
Contact this candidate