Sales Representative Manager
Resume:
MARGIE ZARZOSO CIRUELOS
Manila, Philippines
*************@*****.***
https://www.linkedin.com/in/margieciruelos
PERSONAL INFORMATION:
BIRTHDAY : January 27, 1985
CIVIL STATUS : Single
NATIONALITY : Filipino
EDUCATIONAL BACKGROUND:
2001-2005 BACHELOR OF SCIENCE IN MANAGEMENT
JOSE RIZAL UNIVERSITY
Mandaluyong City, Philippines
1997-2001 TABACO NATIONAL HIGH SCHOOL
Tabaco City, Albay, Philippines
1991-1997 NAGAS ELEMENTARY SCHOOL
Tiwi, Albay, Philippines
WORK EXPERIENCE:
Organixx (TruNorth Management)
September 2017- October 2019
Position: Customer Success Representative Tier 2
Complete weekly and monthly back office reports regarding sales, refunds, and orders that needs special attention
Perform supervisory role such as managing queue, client’s escalation and team scheduling Manages large amounts of incoming calls, chats and emails and builds sustainable relationships of trust through open and interactive communication. Assesses and identifies customers’ issues and needs to be able to provide the best solution possible.
Educate and provide accurate information to the customers by maximizing the available tools and resources
Converts prospects into customers whenever possible. Meets Customer Success Team support quotas.
Handles complaints by providing appropriate solutions and alternatives Keeps accurate and detailed records of customer interactions and processes regarding customer accounts.
Follows Company and department’s procedures, guidelines and policies. Always make sure to go the extra-mile to engage customers and ensure they have a positive experience, achieving overall customer satisfaction. Approve escalations from Tier 1 reps depending on the customers’ situation, history and company policy
OutdoorUAE Magazine
January 2016- May 2017
Position: Sales and Marketing Manager
Prospecting new clients/leads to generate new businesses for the company Maintaining key relationships with existing clients to ensure maximum exposure and increased business revenue
Setting up Appointment to be able to present the company’s profile and services Meeting and presentation of the services/products offered to the prospective clients
Customizing and sending business proposals based on the client’s needs Sending email updates and following up to close sales/deals Manage sales leads by updating client/prospect information on database Develop new and sustain existing marketing strategies Develop monthly mailers to be distributed to prospects and existing clients Develop, manage and update different social media platforms Organizing internal and external events
Generating sponsors and participants for organized events Dynamics Vision
June 2015- January 2016
Position: Business Development Manager
Cold Calling/Telesales
Generate leads to acquire potential clients
Setting up Appointment to be able to present the company’s profile and services Meeting and presentation of the services/products offered to the prospective clients
Develop Marketing Strategies to help the company be known in the market Sending email updates and following up to close sales Using CRM to update date base and client list
Speedy Loan Marketing Services Dubai
December 2014- June 2015
Position: Client Relationship Executive
Cold Calling/ Telesales
Review and update credit and loan files.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Analyze applicants' financial status, credit, and Debt Burden Ratio to determine feasibility of granting loans.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
ICORE BUSINESS SOLUTIONS INC.
December 2011 – November 2014
Position: Outbound Sales Representative/Outbound Sales Team Manager Making outbound or taking inbound customer calls to promote and sell the product/services.
Handle and assist customer ‘s needs and requirements. Manage a team of 10-12 team members
Motivate and encourage agents through positive communication and feedback Meet at least once each week with your team to review the past week's events, including statistics, results and industry news.
Discuss a sales theme or point-of-interest topic for the agents Meeting and exceeding company and client’s metrics. OMEGA DIRECT RESPONSE INC.
September 2010 - August 2011
Position: Verifier/Asst Team Manager
Responsible for background check verification of a candidate including employment, education and personal verification.
Monitoring team’s and each team member’s performance including daily attendance, statistics and making sure that every team member meets their performance metrics. Taking escalated phone calls.
SYKES ASIA INC. / ICT MARKETING SERVICES INC.
October 2007 – August 2010
Position: Telephone Banker (Inbound)
Handled different types of issues. Usually concerning customer’s deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial needs for loans and grants.
Up-selling.
Position: Team Coach/ Asst Team Manager
Monitoring team’s performance including daily attendance, quality issues and making sure that every team member meets their performance metrics. Taking escalated phone calls.
Position: Account Specialist / Customer Service Representative Dealt with customers account, ensuring confidentiality, handling customers’ transactions and complains.
Processing credit card application and up selling. Position: Inbound and Outbound Sales Professional
Selling credit cards and insurances.
Assisting with inbound calling customers with inquiries and up-sell the product. Making cold calls to potential qualified customers to avail the product being sold. Position: Hotel Expert (Inbound Sales)
Selling hotel room’s based on the customer’s wants, interest and needs. Caters more than 120,000 hotels worldwide.
Handled customer’s queries.
GOLDRENZ INDUSTRIAL SALES INC.
April 2006 - March 2007
Position: Industrial Sales Representative
Responsible for selling industrial products to businesses in a specific location all throughout the Philippines. (Field Work)
DEMO POWER PHILIPPINES
May 2005 – March 2006
Position: Brand Spokesperson / Model
Interacting and dealing with potential clients to gain new business relations.
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