Manager Engineer
Resume:
Faiçal PANSBHAYA
*** ***** **** *********, *******, M9R 1T2 Canada
@: ******.*********@*****.***
Skype: faicalp
IT MANAGER (Bilingual English/French)
Responsible for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation. Provide daily support of individual computers and employees. Lead special projects while ensuring they meet strategic business requirements and are completed on time and within budget constraints. Adept in building strong relationships with IT staff, vendors and third-party contractors.
AREAS OF EXPERTISE
o Strategic Planning (ISO 9001)
o ITIL Methodology (ITIL V3)
o Expense Budgeting & Forecasting
o Team-Building and Front-Line Leadership
o Disaster recovery project and network
architecture re-evaluation
o Linux, Windows (client/server
(AD,DNS,DHCP, scripting, ...), Office 365,
Citrix, GLPI, WIFI solution (unifi), VMWare
ESXi, network and security (CCNA),
Nagios, CentOS, monitoring, VOIP
o Synology NAS setup
o Table Tennis
PROFESSIONAL EXPERIENCE
IT Manager May 2016 – September 2019
Ecole du Nord, Mapou, Mauritius
Define the organizational needs of information and telecommunications systems in accordance with the allocated budget
Supervise, monitor and collaborate with internal IT team on all IT-related issues
Serve as the Project Manager for all software development related projects; prepare and establish budgets, priority list, risk management parameters and ensure that all deadlines and timetables are consistently met
Define, document and publish all IT policies, procedures and standards
Actively administer and manage the network, workstation operating systems, security systems, safety backups and servers (250 computers, 20 servers [Windows 2008R2, 2012R2 Windows, Debian] 1000 users)
Technical project management (server migration, Office 365, VoIP, IP camera, Citrix implementation)
Manage bids, vendors & consultants to successfully execute projects on-time, within budget IT Consultant July 2015 – January 2016
AGD LTD, Port Louis, Mauritius
Analyzed IT system requirements, information technology needs and resources in order to plan IT projects and fulfill the company’s expectations
Managed all aspects of cross-functional ERP system implementation team (scope, budget, etc) Faiçal PANSBHAYA
370 Dixon Road Etobicoke, Ontario, M9R 1T2 Canada
@: ******.*********@*****.***
Skype: faicalp
IT Instructor December 2014 – July 2015
Reunion Chamber of Commerce and Industry, Saint-Denis, Reunion Island, France
Delivered training on Information Systems and Networks for students preparing a BAC + 2
(Canadian equivalence: Diploma of College Studies)
Conducted research on IT training topics and stayed current on best practices in the training industry
Junior Engineer/Intern April 2014 – June 2014
Banque Française Commerciale Océan Indien, Saint-Denis, Reunion Island, France
Managed cluster servers
Improved backup site for the Disaster Recovery Plan (DRP)
Drafted procedures and set up backup on vSphere Replication (replica and restoration)
Drafted technical documents for the internal IT team System and Network Administrator/Intern January 2013 – April 2013 SQLI, Lyon, France
Opened access on company’s firewall
Administered Zabbix monitoring tool
Configured and monitored virtual machines on ESX
Prevented transmission of viruses over the network with effective installation and administration of antivirus licences
Troubleshot systems & networks profiles of user workstations and virtualized servers
Diagnosed and analyzed issues related to operating systems Technician / IT Administrator April 2010 – April 2012 Journal of the Reunion Island, Saint-Denis, Reunion.
Troubleshot onsite issues and improved client experience through prompt technical support and precise communication
Scheduled preventive maintenance
Maintened MAC OS (client/server)
Education and training
Cycle supérieure d'informatique, responsable en ingénierie des réseaux 2012-2014 Canadian Equivalence: Master of Science in Network Engineering Manager eXia.CESI
Lyon, France
Brevet de Technicien Supérieur Option Administrateur de réseaux locaux d’entreprise 2010-2012 Canadian Equivalence: DEC in Computer Science Technology with a focus on LAN Network Administration Gréta NEOTECH 3
Saint-Denis, Reunion Island
Project
Setting up a monitoring server (Nagios, CentOS)
Implementation of a WIFI solution for a hotel (Unifi)
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