MICHELLE TERWILLIGER

https://www.linkedin.com/in/michelleterwilliger 262-***-**** adaj6h@r.postjobfree.com

Professional Summary

Goal-oriented Manufacturing Manager with extensive experience leading productive teams and increasing profitability through streamlining processes and identifying areas of improvement. Seeking an opportunity as a Manufacturing or Operations Manager with a forward thinking, growing company. Resourceful and adaptable collaborator with knowledge of enhancing operations and maintaining high standards of safety practices in chemical manufacturing environments.

Skills

-SAP expertise -Coaching and performance management

-Employee development -5S

-Process optimization -Team building and development

-Operations management -Project management -Production planning/schedule management -ISO

-Lean manufacturing

Experience

Manufacturing Manager KitPackers February 2014 – August 2019

Direct supervision of a staff including packagers, planners and group leads. Oversaw hiring processes for over 45 permanent and temporary staff. Increased staffing by 25% over the course of 5 years to meet demand in the industry. Coached and developed multiple group leaders for promotion to supervisor.

Schedule workflow through the area and expedite orders as needed. Direct and coordinate activities of the staff to ensure on time delivery of orders to obtain efficiency and economy of operations and maximize profits. Improved OTD from <80% to >98% in the first 2 years of employment.

Evaluate production labor rates to ensure accurate labor costing for the customers. Work in conjunction with the quoting department to allow for maximum margins. Optimized multiple products through equipment upgrades and work practices resulting in over $100,000 in labor and scrap savings.

Plan and lead 5S initiatives for multiple work centers. Create and implement auditing procedures. Developed KPI for tracking and accountability. Worked cooperatively with multiple departments towards audit readiness at all times.

Direct and lead all investigations into quality issues. Suggest and implement necessary corrective actions. Ensure successful completion of annual ISO audits.

Coordinated company projects and programs that supported manufacturing function. Successfully managed the remodel of the production floor including movement of all equipment and supplies to alternative locations and replacing with improved product flow within 3 weeks with no reduction in OTD and no increase scrap, rework or overtime.

Manage production orders in Microsoft Navision. Analyze data from Navision to eliminate down time and production issues through Lean Projects and Process Improvements.

Direct and lead all investigations into quality issues. Suggest and implement necessary corrective actions. Ensure successful completion of annual ISO audits.

Lead and implement departmental safety initiatives, provide training as needed to ensure employee safety in the workplace.

Developed, implemented, maintained and revised an effective training documentation plan for all positions in the department. Implemented pay for performance program.

Interact with customers and Engineering Sales Representatives to answer customer questions and troubleshoot customer problems.

Research, justify and trial new packaging equipment. Provide recommendations for purchase. Ensure that the facility adjusts to the needs of the customer base.

Quality Control Supervisor Sigma-Aldrich October 2011 – February 2014

Direct supervision of quality control chemists, laboratory technicians and trainer.

Schedule and expedite work movement through the department.

Develop and maintain Standardized Operating Procedures. Review ACS, FDA,

USP procedures and update internal procedures accordingly.

Responsible for maintaining the on-line training database for new employees.

Work directly with production departments to ensure customer satisfaction.

Review products and raw materials for compliance to specifications.

Led continuous improvement groups within the department.

Project lead on major lab renovation project. Worked directly with company engineers and outside contractors to ensure renovations were up to customer standards.

Interacted with customers and provided response to inquiries. Responsible for departmental audits by customers and ISO.

Production Supervisor Sigma-Aldrich October 2009 – October 2011

Production planner for the Sigma Aldrich Scientific Glass Shop. Maintain stocking levels in the distribution center.

Fulfill custom orders. Maintain low back order numbers for catalog stock materials.

Responsible for the procurement of raw materials for the Glass Shop.

Updated SAP production recipes and implemented capacity planning for the Glass Shop.

Direct supervision of the glass blowers and custom packaging group.

Responsible for planning and meeting departmental budgets.

Direct customer contact for glassware inquiries.

Marketing liaison for the fulfillment of custom chemical orders from several large pharmaceutical and industrial customers.

Led onboarding team for the integration of a new acquisitions for the expansion of the custom packaging group.

Participated in the development and roll out of a new SAP based packaging configuration upgrade for the distribution center.

Provided Process Improvement training to multi-departmental teams. Experience in PDSA, The Toyota Way, 5S, and Agile Workshop process mapping.

Packaging Supervisor Sigma-Aldrich March 2001 – October 2009

Supervise the packaging and distribution of air sensitive chemicals. Provide technical expertise to provide a safe working environment for all employees.

Oversee GMP packaging of clinical drug precursors. Keep proper documentation on the packaging of these items. Provide documentation as needed for ISO certification and outside company audits

Involved in implementing a quality management system which resulted in 0% recalls for the department

Maintain employee records for training, safety, and work performance. Provide bi- annual performance reviews and suggested pay roll increases

Improved site on time performance for deliveries to outside customers to >90% from 80% through site wide process improvement initiatives.

Production Supervisor Frito-Lay Agricultural Research May 1992 – March 2001

Tissue lab supervisor. Provide high quality, disease free culture plants according to an established

production calendar. Train all employees. Monitor and maintain accurate records. Plan employee schedules. Provide annual reviews.

Ran greenhouse and field trails for new varieties. Involved in traditional potato breeding program as well as tissue culture plantlet management.

Supervised the creation of >10M micro-tubers for seed using hydroponic techniques in controlled environmental chambers and greenhouse settings.

Quality assurance supervisor. Analyze environmental and physical conditions within the facility to assure quality product is delivered to the customer.

USDA regulatory specialist. Train farm managers and other personnel on the regulations for handling

and storage of USDA regulated materials. Apply for all permits yearly. Provide reports to the USDA as needed concerning field trials throughout the US and Canada.

Responsible for field trials of new varieties in multiple locations throughout the US.

Tracked and ordered all supplies for the tissue culture clean rooms and greenhouse trials.

Performed PCR analysis of transgenic materials. Trialed in vitro and field grown plants for gene efficacy.

Education

Bachelor of Science UW-Madison

Major: Biochemistry

MRA

Principles of Leadership Excellence

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