Manager Customer Service

Bellamy Ribeiro

IT Manager

LinkedIn Profile

Markham, Ontario

Cell: +1-437-***-****

*******.*.*******@*****.***

Executive Summary

10+ years of experience in IT Technical Support. (Assist and Administration in network and PC troubleshooting for over 200 employees in the Al Abbas group Head office).

Consistently using analytical thinking to build and run automated capabilities for business, (Reducing travelling and company expense by 90% after streamlining and administering users, menu items and software security for F&B outlets in UK, USA, Australia, Egypt and Saudi Arabia).

Strong relationship management skills, building trust and integration with customer operations teams to define and align service ownership. Handled multiple projects for Hotels, (Aloft Dubai, Sheraton, and Dukes Dubai) and Hospitals (Mediclinic, Magrabi and Thumbay Group), in creating VR & Google Virtual tours as a Marketing solution.

Certified as Google Street View Photographer & Virtual Tour expert.

Skills

Process Improvement by increasingly demanding clients Leadership Training of VR solutions through effective listening and coaching technical team Presentation Skills with stunning PowerPoint visuals Concise yet effective communication with peers and senior management Collaboration by engaging with teams both internal and external and 3rd Party vendors

Professional Experience

IT Manager/Google Trusted Photographer Access Granted FZC September 2017 – March 2019

Design, implement and execute Google and Custom Virtual Walkthroughs and VR solutions for Hotels, Restaurants, and Hospitals etc. I keep process flow streamlined by providing Leadership training to technical staff and photographers so I can handle the backend software management not leading to any delays in project management.

Accountable for producing and delivering Google Reports for a number of clients, keeping them informed of the benefits of using Google 360 walk-throughs.

Designed and implemented a VR solution for Saudi based company “Magrabi Group” for Dubai’s 2020 expo. The goal is to promote a creative solution for visitors to have a full immersive 360 walk-through of the hospitals situated in Saudi Arabia.

IT Manager Just Falafel Management December 2014 – August 2017

Managed IT Infrastructure for all JF outlets globally. This includes standardizing all the POS hardware specs and running daily software updates remotely. Administering emails for all users in the JF Corporation in UK, USA, Australia, Egypt and Saudi Arabia. Managing and assigning user rights as per the users’ hierarchy. As an IT manager, it was my role to fulfill customer satisfaction by providing remote support to restaurants globally.

Successfully provided hardware/software and network remote support for the opening of JF Australia (Lee Street & Westfield Parramatta) and Houston (USA).

IT Support Executive Al Abbas Group December 2005 – December 2014

Administering Systems, Emails and printing for 42 companies under AL ABBAS Group of companies. This includes assisting in Antivirus- setup, installation of Lotus/outlook email clients and configuration of Laptops & Desktops of newly joined employees.

Assisting IT Manager in installation of new POS terminals for restaurants such as Outback Steakhouse, Johnny Carinos, Garlico’s, Marrybrown and Oriental Kitchen. Apart from terminal setup, I also assisted in creating user rights, Logins and employee details for all restaurants, along with the menu creation, price and modifier for each restaurant.

In-charge of the daily sales transfer made by each outlet and running updates on the main server through Daily Shift Day End.

Implemented and configured Attendance Management System for over 30 companies with over 500 employees. This was achieved by manually enrolling employee’s fingerprints and once done, was administered and ready to produce monthly attendance reports for companies.

Education

Higher National Diploma in Business Google Certified

“Bellamy is one of the best employees I have worked with on a professional and personal level. Over the past 3 years, I have worked with Bellamy, and am impressed by his dedication”. – Jeff Pinto (Director of Global Sales – Access Granted FZC)

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