Administrative Assistant, Management, Human Resources

TIPHONY C. DAMES *** Douglass Ave • Richland, WA *9352

509-***-**** • *******.*****@*****.***

Qualifications for Administrative Assistant

Analytical problem solver and decision maker with solid motivational, interpersonal, and team building skills equipped with over 10 years of progressive experience in Office Administration, Retail management, and Customer Service; Proven skills in Management/Leadership, Employee Development, Customer Relations and Administrative Support. Areas of expertise include:

• Expert/Intermediate Skills in MS Office Suite • Intermediate Skills with IDMS & RIMScan

• Staffing Logistics • Employee Relations • Performance Management & Evaluation • Employee Orientation/Development & Training • Organizational Planning • Workspace Planning

• Employee Development & Training

QUALIFICATIONS

• Through effective Program/Project Management, delivers projects on time and within or below budget.

• Visionary leader adept at utilizing innovative management techniques and mentoring to promote clear understanding of job duties/responsibilities that result in, improved employee efficiencies and internal/external client satisfaction through policy and procedure development

• Establishes service-level objectives, operating metrics, and mentor’s teams.

• Improved employee productivity and operational efficiency through instituting business process improvements, Goals and objectives, reporting metrics, training programs, and cross-departmental processes.

CAREER PROFILE

Store Manager, GameStop (Feb 2017- May 2018)

Managed store operations and a team of up to 15 employees for a $1M gaming business. Improved efficiency and productivity at Store level by implementing effective processes and team building techniques. Examples include but not limited to: Identifying, developing, and implementing a business improvement plan that resulted in increased team productivity, smashing weekly/monthly and yearly sales goals all without increasing operating costs. Improvements to store presentation led to higher morale amongst employees and created a better sense of comradery resulting in increased team productivity. Assistant Store Manager, GameStop (Dec 2012 – Feb 2017) Promoted to Assistant Store Manager (2014) from Sr. Game Advisor. Directed day to day operations, assisted leadership with orientation and training of new employees, employee development, and the development and documentation of policies and practices of the organization. Devised and established objectives and suggested improvements to efficiently utilize resources. Reorganized employee files according to retention guidelines and database management best practices at my GameStop location. Document Control Specialist, Indian Eyes LLC (June 2011 – Dec 2012) Worked for M& EC where I maintained physical and digital documents and electronically archived them with metadata and other keywords for Hanford site-wide access via Integrated Document Management System (IDMS) and RIMscan. I identified, developed, and implemented a plan that allowed 4-month project to be complete 2 weeks ahead of schedule and within budget by collaborating with another company. TIPHONY C. DAMES

509-***-**** • *******.*****@*****.*** • Page 2

Administrative Assistant, Express Employment (March 2010 – June 2011) Placed on multiple assignments but the highlights included: Providing secretarial and reception services for a Colon and Rectal surgeon. I Scheduled in- office appointments, surgeries and maintained accurate and up-to- date patient files. On a different assignment, I assisted Catholic Family and Health Services with set-up for their Annual Auction. I was able to double the number of donations from the previous year via cold and warm calling. For Metlife Insurance, I answered and screened calls on multi-line phones, greeted and referred visitors, provided telephone support, recorded accurate messages and even directed calls to proper employees.

Clerk II/Document Control Specialist, Manpower (Lockheed Martin) (March 2010 – Oct 2010) Maintained control of both hard and electronic copies of government documents; used Integrated Document Management System (IDMS) and RIMscan to electronically archive the documents with the required metadata and other keywords that allowed for site-wide access at Hanford Nuclear Reservation Customer Service Associate, Amazon.com (July 2009 – Jan 2010) Provided telephone Customer Service support for Amazon.com. I assisted with anything ranging from helping customers search for items on the website, checking on orders, and locating and tracking packages. Also performed minor technical troubleshooting for the Amazon Kindle. I was able to maintain an Expressed Dissatisfaction Rate of less than 3%.

Guest Service Attendant, Target (April 207 – Jan 2009) Managed the front end of the store and the Guest Service Desk. I processed guest returns, exchanges and refunds, and returned items to the sales floor all while maintaining work environments to health and safety standards. Implemented new closing policies and procedures for Food and Beverage Prep areas resulting in increased efficiency and productivity. Led training of 30+ new Team Members in various Departments such as Cashier, Food Preparations, Starbuck’s, Customer Service and Sales Floor. Trained new employees on products with unique storage and handling requirements in accordance with OSHA standards. As a Front-End manager, I was also in charge of writing and maintaining break and lunch schedules in accordance with Washington State Labor laws

EDUCATION

Cornell University Certificate, Human Resources Studies December 2010 Skidmore College Bachelor’s Degree, Sociology May 2006 PROFESSIONAL DEVELOPMENT & TRAINING

Customer Relations: Money handling, interpersonal, written and oral communication, telephony. Computer Skills: Computers (PC and Mac), printers, copiers, scanners, fax machines. Microsoft Office

(Word, Excel, PowerPoint, Outlook Express), Adobe, Internet Explorer, Mozilla Firefox, Google Chrome Office Skills: Multi-line phones; filing alphabetically and numerically; strong basic and industrial math skills; great grammatical and spelling skills.

References and Letters of Recommendation available upon request

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