Service Manager

KIM ST.HILL

Lower Burney Mapp Hill St. Michael Barbados

Tel#.1-246-***-**** Cell#.1-246-***-****

Email. ***************@*****.***

As a prestige employee at Sandals Barbados, I am eager to take my career to the next step internationally. To be granted the opportunity with a company that values such high standards and quality really appeals to me. I look forward to being a resource to the company and it's continued growth .

Being in service industry for over 14 years have enhanced my work ethics and leadership skills such as:

Commitment to excellence and standards to ensure quality .

Highly skilled in planning service layouts and assignments in coordinating the restaurant staff.

Supervising and mentoring the operation using initiative to ensure exceptional service is provided.

Protect the operation by adhering to health and hazard safety protocol.

Working closely with management to maintain scores aiming towards our daily and monthly target .

Preparing weekly schedules for staff.

Maintaining a calm professional attitude and atmosphere even under challenging situations .

On occasions would work the Culinary Concierge desk prioritizing and accommodating guest allergies, dietary requirements, meal request and reservation bookings .

EDUCATION

(1997-2002) PARKINSON MEMORIAL SECONDARY SCHOOL

(2003-2004) REEMAC HOSPITALITY INSTITUTE

WORK EXPERIENCE

RESTAURANT SUPERVISOR

SANDALS BARBADOS (2017- PRESENT)

Restaurant Supervisor Responsibilities and Duties.

Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer all requirements for meals.

Maintain all restaurant equipments and records and ensure compliance to all standards and perform work according to hotel policies and procedures.

Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response.

Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.

Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.

Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipments and recommend required repairs.

HOSTESS

SANDALS BARBADOS (2015- 2017)

Ensure all stations are adequately covered and food and beverage service staff duly complete pre and post service restaurant duties.

Supervising and supporting team members in order to maintain and increase restaurant standards. Ensuring all company policies are adhered to and all standards are executed .

Guaranteeing that guests requests as well as dietary requirements are met through clear communication with the Kitchen team and the front of the house.

Liaising between the other employees and management,acting as a mediator when necessary.

Mentoring and developing the inexperienced team members and giving them opportunity to fulfill their professional expectations.

Occasionally organizing and scheduling the team members weekly shifts,ordering of stock for service, assisting with product and equipment inventory.

Consistently providing luxury experience service in all 17 of our unique Gourmet Discovery Dining Restaurants.

WAITRESS

SANDALS BARBADOS (2013-2014)

WAITRESS

THE ALMOND BEACH VILLAGE (2005-2012)

As a waitress I ensured my patrons were provided with courteous proficient service.

Work intently with my team to create unique dining experiences while upholding high quality standards.

My diverse approach and experience within the hospitality industry is what makes me passionate in ensuring every customer leaves satisfied.

HIGHLIGHTED ACHIEVEMENTS

Nominee of the Monthly Prestige Awards

Over 7 Awards

Won the Guest Most Nominated Awards for August 2015 & September 2015.

Sandals Foundation Award for April 2015

Winner of the Legendary Award for the Sandals First Annual Award Ceremony held in 2016.

Winner of the Sandals Foundation Award for 2017

Received my Butler's certificate after completing training with The Guild of Professional English Butlers.

HIGHLIGHTED OPPORTUNITIES

Was chosen to train at the Sandals Halcyon St.Lucia in 2014. It was there I learnt more and worked along with interns from different parts of the world who were completing Management programs. This encourages to explore widening my knowledge in growth and development internationally.The trip gave me the opportunity to experience a different culture and the perception of the way other countries operate. Being hand picked each time I was granted a promotion, even while being so humble about my production of work others saw my greatness and encouraged me to pursue bigger roles.

SANDALS FOUNDATION

My passion for humanity is what effectuate my involvement in the Sandals Foundation. Giving back and developing the community. We organize activities for four primary schools we have adopted . Which include the reading road trips, football,tree planting,kite making for Easter season etc. For the Christmas season we spread the cheer by visiting the schools and distributing gifts to the kids. Also participated in beach and community cleanups helping the country to maintain a clean and healthy environment.

REFERRALS

Sherri Natram

Food And Beverage Director

Sandals Barbados

Mobile: 246-***-****

Work: 246-***-****

Philippe Gerad

Food & Beverage Director

Sandals Negril Resort

Mobile:876-***-****

Work:+1-876-***-****

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