Store Supervisor/Assistant Store Manager

RUTH DE VILLES NATIVIDAD

Contact no : +974********

E-mail: *******.**@*****.***

*****************@*****.***

OBJECTIVE:

To be able to build a harmonious relationship with an institution that stands for excellence, dynamism, and a proud heritage; an institution that allows for personal and professional growth providing me with a breadth of experience needed to excel in my field of work.

SUMMARY OF QUALIFICATION:

Highly motivated with a strong back ground in leadership, sales professional with a solid track record of exceptional performance in retail business.

Excellent communication skills verbal and written, self- confident negotiator and a demonstrated ability to work in a team environment..

WORK HISTORY :

M.H AL Shaya Qatar ( Victoria Secret - Mall of Qatar )

06 February 2017 to 05 September 2019

Store Supervisor

Supervising for leading the staff to deal with customers and all other task.

Responsible for achieving store target when doing customer sales lead (CSL) and prepare handover after 2 hours segment.

Updating sales segment every 2 hours as part of KPI and give feedback to the manager with the action plan or goal in order to increase the sales.

Monitor and update in store out stock ( ISOS). .

Prepare and update report and ensure that all customer needs or queries are well assisted.

Do monthly staff observation and touch base with action plan for every staff in order to develop the selling behavior and give feedback for those who have the potential to be in the next journey.

Help to do the mandatory inventory and stocks receive in/out the store.

Prepare market feedback on weekly basis to know more what it needs to focus on and or priorities.

Give feedback about the merchandising if sell down strategy start to ensure that all display are well.

Do spot check, open/close till for every cashier and do banking and reports every morning.

Prepare pre plan for operation in the back of house in advance.

Responsible for all the reconciliation documents of deliveries and submit ot the head office on monthly basis.

Prepare coaching message in the morning for daily huddle.

Conduct Friday training during prayer time about the standard, promotion or event, store KPI with role play and team talk.

Al Homaizi MTI General Trading Dubai, UAE

01 July 2010 to 10 July 2016

Assistant Store Manager

Manage & motivate staff & ensure staff compliance with all relevant HR disciplinary procedures are followed.

Handling all customer inquiries/issues, like complaints, suggestions or comments.

Do spot check in cash counter as per S.O.P to avoid shortages.

Forecast report on sales, according to company requirements.

Implement advertising & promotional strategy & activities.

Manage cash, customer service, stocks, deliveries, exceeds the monthly sales target, maintain report & attend all meetings in accordance of procedures.

Majid Al Futtaim Group Dubai, UAE

01 April 07 to 30 June 2010

Senior Sales Associate / Training In store Merchandiser

Responsible for supervising the store & the staff such as assigning schedule, preparing attendance for payroll, giving training when needed.

Monitor all stocks to ensure that the quantities to be order are proper & correct.

Records all documents including slip in/ out, stock movement report for inventory, & all daily, weekly, & monthly basis report.

Handling all customer issues, like complaints, suggestions or comments.

Helping the staff to assist the customer by giving best service in a professional manner & give all details about the product when needed.

Do spot checks in cash counter as per S.O.P to avoid shortages.

Merchandise & create new idea on how to display the stuff for customer’s attraction.

Attend all queries like phone calls, e-mails or news letter /feedback from the office.

Al Tayer Group Dubai, UAE

13 Sept. 2004 to 16 Feb. 2007

Cashier

Establishing good relationship with prospective & all the customers in their needs.

Handling & updating everyday cash sales.

Records an incoming/outgoing document that includes transfer and or shipment.

Handling attendance for payroll & assigning schedule of staff.

Monitor & handling everyday handover sheet of all accessories & stuff.

Assist in the preparation/submission of audited inventory report.

Attend all queries like telephone call, & e-mail.

Café Rama Dubai, UAE

02 Feb. 2004 to 10 July 2004

Supervisor/Cashier

Assist the customer & handling everyday cash sale.

Perform other duties that maybe assigned from time to time.

Help to prepare the daily sales report like sales and or wastages.

Spinney’s Dubai LLC

01 Mar. 1997 to 01 Apr. 2003

Cashier/ Sales Assistant/Senior In charge

Received counter payments of all goods purchased by customer.

Handle & update everyday cash sales.

Handle customer queries.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Nursing

PERSONAL INFORMATION:

Date of birth : 21 March 1976

Nationality : Filipino

Language known : Tagalog (mother tongue)/ English, basic Arabic

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