Customer Service

RESUME

ARCHANA JASWANI

942-***-****, (W) 926-***-****

**************@*****.***

**-* ****** ****, ***.Ruchi Bunglows, Airport Area, Rajkot-360007

Education

MBA

SAU UNIVERSITY WITH 59% - 2010

PGDCA

SAU UNIVERSITY WITH 55% - 2003

B.COM

SAU UNIVERSITY WITH 52% - 2002

HIGHER SECONDARY EDUCATION (12TH COMMERCE)

GHSEB - GUJARAT WITH 80% – 1999

SECONDARY EDUCATION (10TH)

GSEB - GUJARAT WITH 79% - 1997

Professional Certification

AMFI – Cleared with 66% in 2017.

IRDA - Cleared.

Career Objective

To bring forth the best of my ability towards the attainment of a successful & satisfying

career that would also serve as a progressive input to the organization along with the

application of my skill.

Skills

Communication

Customer -Handling

Co-Ordination

Self-motivation

Work Experience

OPERATION EXECUTIVE - AUG-2015 to MAY-2018 JANA BANK_RAJKOT

•Role & Responsibilities:

•Handling operational activities & back end work.

•Taking Care of Customer queries.

•Doing disbursement of loan and maintaining files.

•Support to Sales Team

ASSOCIATE CUSTOMER SERVICE – JUNE-2014 TO MARCH-2015 IDFC AMC_RAJKOT

•Role & Responsibilities:

•Branch Handling

•Handling _Walking Customers

•Accepting Applications from Brokers + Investors

•Co-ordination with Sales Team

PROJECT ASSOCIATE – JUNE-2011 TO MARCH-2012 DISTRICT PLANNING COLLECTOR OFFICE _JAMNAGAR

• Role & Responsibilities:

•Worked on Govt. Project_”SAGAR KHEDU”

•Worked On Project for women empowerment

•Completion of Assignment Given By COLLECTOR Sir

INVESTOR SERVICE EXECUTIVE – JUNE-2010 TO JUNE-2011 IDFC MUTUAL FUND_RAJKOT

•Role & Responsibilities:

•Over all Operation Work

•Sales Co-ordination

•Walking Customer & Agent handling

Languages

GUJARATI HINDI

ENGLISH SINDHI

Personal Interests

# VOLUNTEER WORK

# LISTENING MUSIC # GARDENING

Training

Participated in the “Karma Yogi Training” held by Govt. of Gujarat in 2007.

Participated in the “Human Development” Programme at SPIPA-Gandhinagar in 2011.

Personal Details

Birthday : 11Th FEB 1981

Nationality : Indian

Gender :Female

Marital Status : Single

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