Manager Assistant
Resume:
NAME: T. Vaishak Vinod
Email:
************@*****.**.**
Phone :
Address:
“Vaishnavi”,
Chalapuram,
Kozhikode Dist.,
Kerala,
Pin: 673 002.
Personal Data:
Date of Birth : 23/08/1983
Sex : Male
Nationality : Indian
Marital Status : Married
Languages Known:
English Read, Speak, Write.
Malayalam Read, Speak, Write.
Hindi Read, Speak, Write.
Tamil Speak.
French Read, Write.
IELTS SCORE:
Overall Band Score: 6
Listening: 6
Reading: 5.5
Writing: 6
Speaking: 6.5
Passport No. : L3418989
Place of Issue : Bahrain
Date of Issue : 06.03.2014
Date of Expiry : 05.03.2024
Education
Bachelor’s Degree (BCA) in Computer Applications.
Objective
Aspire to join a reputed company to perform my best abilities as a Corporate IT Manager.
To pursue a career in an organization, with a motivation that leads towards dynamic progress.
Technical Skills
CCNA- Cisco Certified Network Associate.
Microsoft certified Professional [MCP] certificate on Windows platform.
Networking : WLAN Management (Cisco Air WAP), Wireless Gateways (AntLabs InnGate), WAN technologies, Firewall configuration(Juniper/Fortigate/Astaro/SonicWall)
Operating System : Windows 98/2000/ME/XP/Vista/Win7, Server 2000/2003/2008/R2, Linux (Redhat/Suise/Debian, All flavors)
Programming Language : C, C++, Java (Basic)
Skills/Abilities/Knowledge:
Good understanding of IT security including wired and wireless security practices. Excellent problem solving skills including analyzing system crash dumps and network packets.
Strong knowledge of programming languages.
Have good experience as Windows IT Administrator.
Have good experience as Biometric Fingerprint Time record system/ Administrative.
Excellent in MS Office 2003/2007/2010, iWork 09, OpenOffice 3, Mcafee/Sophos/Kaspersky/Eset/Symantec Antivirus/Anti malware/ Firewall products,Outlook.
Install complex software and hardware.
Key Areas & Strengths
Willingness to learn and comprehensive problem
Solving abilities
Ability to deal with people diplomatically.
Proactive with excellent interpersonal skills.
Leadership & co-ordination quality
Certifications
CCNA, MCP.
Level Two Award in Door Supervision.
Academia
YEAR OF
PASSING
NAME OF INSTITUTION
NAME OF DEGREE
2006
National Open College Network (Qualifications Curriculum & Assessment Authority for Wales – London)
Level Two Award in Door Supervision (UK)
2004
C M S College of Science
&
Commerce
Bachelor’s Degree (BCA) in Computer Applications (Bharathiar University)
Growth Path
Since May' 2019 – As Computerized Technical Information Manager
June' 2016 - April’2019 - As IT Manager
Nov' 2013- June’2016 - As Systems Supervisor
Jan' 2013-Oct’2013 - As IT Asst. Manager
Nov' 2011-Dec’2012 - As IT Manager
May’2010-Sep’2011 - As IT Administrator & Bidding Manager
April’08- April’2010 - As IT Administrator & Bidding Centre Assistant
Jan’07 – Aug’07 - As District Manager
Feb’06 - Jan’07 - As Senior Software Engineer
Employment Record
Arya Vaidya Vilasini Vaidyasala - working as Computerized Technical Information Manager since May 2019.
Duties and Responsibilities
Maintains information technology strategies.
Recommends information technology strategies, policies, and procedures.
Supervise hardware and software installation and upgrades.
Assesses information systems results by auditing application of systems.
Prepare & Control the budget and expenditures of the department.
Completes projects by coordinating resources and timetables with user departments and data center.
Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
Accomplishes information technology staff results. Plans, monitors, and appraises job results. Coaches, counsels, and disciplines employees.
Four Seasons Hotel Bahrain Bay - worked as IT Manager from June 2016 to April 2019.
Duties and Responsibilities
• Assist in the co-ordination of new acquisitions and major projects as required. • Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Administer Lotus Notes, connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third party vendors.
• Provide 24 / 7 support for mission critical systems.
• Perform any additional duties as assigned by the Director of Finance/Assistant Director of
Finance orArea Director of IT.
• Recommend new applications as requested by hotels to streamline business processes.
• Implement technology “best practices”.
• Provide HSIA Guest and Customer support when no contract with third parties exists.
• Reasonable cost analysis, cost management and budgeting skills.
• Clear understanding of the purpose and reasons for internal controls.
• Understand and familiar with hotel quality standards and service standards.
• Strong commitment to service.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Provide administration services, to include; contribution to technology capital and operating
budgets.
• Assist in Server infrastructure management, performance monitoring, Operating System
upgrades and troubleshooting.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons
• Ensure critical systems, specifically Front Office Property Management System,
Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems
Are available twenty-four (24) hours per day.
• Ensure effective support for other systems, including back office, sales and catering and
human resources applications and any other at the property.
• Provide system support services, including service outage diagnosis, troubleshooting
and restoration of service, virus protection management.
• Provide Systems Administration, including maintaining user/group accounts,
user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist at network support and security of Hotel network, Active Directory maintenance,
Server Infrastructure maintenance, Network Infrastructure maintenance – wired &
wireless, Network protection and failover tools implementation (Firewall, web security,
multi-homing devices, etc.).
The Ritz Carlton, Bahrain Hotel & Spa – worked as Systems Supervisor from Nov 2013 to May 2016.
Duties and Responsibilities
The Ritz Carlton, Bahrain Hotel & Spa is a 5 star Premium brand luxury hotel with 245 rooms, 23 Villas, 5 Restaurants,3 Lounges,1 Bar, 8 Conference Rooms,2 Club Floors,1 Sail Tower as an IT Asst. Manager I am responsible for managing and supporting the entire IT infrastructure including PMS/POS/Back Office Software, Servers, Client machines, and the network infrastructure.
Managing the systems and applications for Property management (Micros/Fidelio Opera), Point of sale (Micros/MatrixPOS), Back Office (Sun Systems), Material & Store (Micros Fidelio Material Control) HR & Payroll (HRNET),Uni Guest Systems (Boarding Pass Printing for Guest Service), Spa Soft, Res Pak System (Restaurant Outlets for Booking),Marsha oxi,sgi(Reservation), Concierge Assistant(Gold Key Assistant),Meeting Matrix(Layout),Saflok(Key Maker), PABX, Interactive TV, Guest Internet(Docomo), Two Way Radio, Call accounts manager (FCS Win Suite).
Managing the Network Infrastructure comprising of Cisco/HP POE Switches, Cisco Routers, Firewalls, Avya IP Phones, Ruckus Air WAPS.
Managing Server Infrastructure comprising of Windows 2003/2008/R2 Servers, MS Exchange Server 2007/2010, SQL Server 2008, Oracle 10g database servers and various Application Servers.
Managing complete security for the Network and System Infrastructure with Server & Application software patch management, Firewalls and Centralized Anti Virus Systems.
Managing the complete backup and disaster management solution with NAS, Tape Backups (HP Ultrium LTO-4) and offsite backups.
Planned, Designed, Implemented and maintained disaster management system with proper procedure and documentations.
Emirates Grand Hotel (Dubai) - worked as IT Asst. Manager from Jan 2013 to Oct 2013.
Duties and Responsibilities
Emirates Grand Hotel is a 4 star hotel with 430 rooms, as an IT Asst. Manager I am responsible for
managing and supporting the entire IT infrastructure including PMS/POS/Back Office Software,
Servers, Client machines, and the network infrastructure.
Managing the systems and applications for Property management (Micros/Fidelio Opera/ Protel), Point of sale (Micros/MatrixPOS), Back Office (Sun Systems & Vision), Material & Store (Micros Fidelio Material Control) HR & Payroll (Oasys & PayTrax), Call Manager (Cisco Call Manager), Call accounts manager (Tiger call manager).
Managing the Network Infrastructure comprising of Cisco/HP POE Switches, Cisco Routers, SonicWall Firewalls, Cisco IP Phones, Cisco Air WAPS.
Managing Server Infrastructure comprising of Windows 2003/2008/R2 Servers, MS Exchange Server 2007/2010, SQL Server 2008, Oracle 10g database servers and various Application Servers.
Managing complete security for the Network and System Infrastructure with Server & Application software patch management, Firewalls and Centralized Anti Virus Systems (Sophos/Mcafee/Kaspersky).
Managing the complete backup and disaster management solution with NAS, Tape Backups (HP Ultrium LTO-4) and offsite backups.
Planned, Designed, Implemented and maintained disaster management system with proper procedure and documentations.
Al Diyafah (Dubai) - worked as IT Manager from Nov 2011 to Dec 2012.
Duties and Responsibilities
Setup entire IT operations.
Supervised the restructuring of networking systems and software’s.
Supervision of school management software (Accounts & inventory). (Plat form Visual Basic and SQL Server 2003.)
Designing and maintenance of website including SEO. (Plat form ASP. NET)
Maintaining and managing of web based SMS and bulk mailing system.
Installation and maintenance of Windows XP,2008, 2003 server, Active Directory, Domain Controller, DHCP, File Server and Firewall.
Troubleshooting of operating systems, network connectivity, and end-user problems.
Provide technical support and user training to the employees and Teachers.
Supporting network and local printers including troubleshooting.
Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration.
Performing time to time upgrades, installation of software and drivers and essential desktop troubleshooting.
Performs routine preventive maintenance on hardware and software.
IT budgeting.
Procuring IT related and other hardware’s.
Training
Abhay Ocean Marine / Offshore Construction Services (Mumbai, India & Ajman, UAE) - worked as IT Administrator & Bidding Manager from May 2010 to Sept 2011.
Duties and Responsibilities
Part of the information services Management infrastructure consisting of 20 IT Staff. Deputizing for the head of IT in his absence: managing over 100pcs (W2k, XP), 50 network hardware devices (printers, interface devices, etc.), 14 switches, 20 network cabinets, 40 network points, 4 WANs (dialup & wireless). 4 servers (AIX, NT, W2000, and W2003), 25TB of data storage & over 140 end users.
Wrote & Project managed two tender process, with values of $0.50 million & $ 0.75 million respectively for our IT department’s hardware upgrade & maintenance needs.
Established & maintained the IT help Desk.
Fixing pc & network problems, both hardware & software.
Migrated desktop environment from, 95 to 98, 98 to NT, NT to 2000, 2000 to XP Professional.
Established email engines such as Exchange.
Implement client access services in Exchange Server 2007.
Active Directory implementation and administration.
Implementing and maintaining Group policy.
Monitoring and Trouble Shooting Domains.
Configuring modem, dial up and troubleshooting.
Designing & managing IT server room.
Management of bid submissions.
Plan and manage post bid submission activity.
Continued activity and responsibility to raise the standard and quality of bids to increase
bid win ratio.
Give support and assistance to other bid team members as required, to ensure bid
management provides an effective and value adding function throughout the business.
Energy Management Services INT (Dubai) –worked as IT Administrator and Bidding Centre Assistant from April 2008 to April 2010.
Duties and Responsibilities
Configuration, upgrade, planning and troubleshooting of Ethernet.
Configuring Office Outlook and Outlook Express for clients and solving issues over it.
Installing, maintaining and Troubleshooting Windows Servers.
Configuring Network Printers in TCP/IP environment.
Performance routine maintenance such as diagnostic, optimization, and Data Backup.
Providing online and telephonic support to clients.
Expertise in troubleshooting in Hardware, Software, and Network problems.
Attending clients and gave technical support for hardware and network problems.
Managing Network Access and Sharing resources.
Installing and configuring TCP / IP.
Attending the customer complaints, troubleshooting and solving the PC hardware and Network problems
Installed software, patching, upgrading and maintenance of operating system.
Installed, upgraded and maintenance of server hardware components as per requirement.
Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.
Also responsible for supervision of backup and disaster recovery operations.
Created and implemented recommendations to improve scalability and performance.
Performed system startups and shutdowns.
Submits three proposals to improve work procedures every year.
Prepares two specialized articles to be published in periodicals every year.
Prepares and modifies proposals against requests for proposal.
Seeks proposal technical input from the Center of Excellence through the Resource Pool Manager as and when necessary.
Drafts contract, upon approval of proposal, to be forwarded to client.
Submits three proposals to improve work procedures every year.
Other duties as assigned by supervisor.
Scottish & Southern Energy (London) –worked as District Manager – IT Corporate Sales from Jan 2007 to Aug 2007.
Duties and Responsibilities
Evaluates the company’s technology use and needs and recommends improvements, such as hardware and software upgrades.
Meets with department managers, vendors to solicit cooperation and resolve problems.
Ensures that the software and all the hardware facilities meet the needs of individuals and the projects.
Schedules upgrades and security backups of hardware and software systems.
Ensures the smooth running of all IT systems, including anti-virus software, print services and e-mail provision.
Develops and maintains the Management Information System.
Stays abreast of advances IT technology.
Maintained and inputted data into the Biometric Automated Toolset database (BATS), integrating fingerprint, iris scanning, and facial recognition technology within a relational database.
Expert knowledge on handheld Interagency Identity Detection Equipment (HIIDE) systems
Experienced in Joint Intelligence Operation Center (JIOC) and latest 6.0 version Biometric Automated Tool Database (BATS) systems.
Performs day-to-day maintenance and minor troubleshooting of all equipment and systems to include replacement of consumables.
Performed all operations associated with BAT enrollments determine security risks.
Interpreted and utilized test results and database analysis to determine security risks
Supervised and managed the overall operation of equipments and systems to ensure compliance with established guidelines.
Other duties as assigned by the Chief Business Development Officer.
Tharun Communications (Coimbatore) –worked as Senior Software Engineer from Feb 2006 to Jan 2007.
Duties and Responsibilities
Leading, mentoring & monitoring the performance of 15 – 35 team members to ensure efficiency in process operations and meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
Resolving interpersonal issues & working towards a harmonious work environment.
Maintaining relationships with key decision-makers in target organizations to generate business.
Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.
Ensuring efficient customer service and solution for maximizing the Client Satisfaction Index.
Achievement Highlights:
Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Established entire IT assets during task force for the pre-opening of Four Seasons Bengaluru.
Held the position of IT Director and managed all IT Operations and Staff at Four Seasons Resort, Jumeirah Beach and Four seasons Hotel Abu Dhabi for a period of 1 month each in the absence of their respective IT Directors.
Achieved PCI Compliance 98 percent in IT Audit.
References
Available upon request.
Declaration
It is my earnest request that I may kindly be given a chance to attend an interview and test to prove myself. In return, I offer my sincere and dedicated hard work.
Thank you for taking time to go through my application and look forward to the opportunity to meet with you at your earliest convenience.
Place:
Date: Vaishak Vinod. T
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